Collection Activities
Discussion List
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Cc Emails for Send Dunning Letter ProcessSummary: Hello Experts, We have enabled Dunning Letters and have a requirement to have a user cc on the Medium Dunning Letter and a different user cc on the Hard Dunning… -
Dunning Letter in a custom range of dateSummary: We have a requirement to send dunning letters at specific points in time, where each letter should include only a defined group of delinquent invoices, as shown… -
How to create or edit strategy template? We want to disable a strategy task and create a new oneSummary: Client has requested us to change strategy for dunning process, for that we have found that we must disable the current strategy task and create a new one. But …
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Please Provide steps to enable dunning lettersWe need configuration, setups and other steps to enable dunning letters to customers.LakshmiVanarasi 12 views 2 comments 0 points Most recent by LakshmiVanarasi Receivables & Collections
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Dispute in Advance Collection Module - Trigger workbench notificationProcess - Collectors raise dispute from their advance collection dashboard and gets notified in workbench. Dispute goes for approval. Once dispute is resolved, collector… -
Advanced Collections displaying half buttons, lots of missing data and then kicking out of pageWe have found 10 student accounts that have failed to create strategy tasks, there is nothing against the profile, and the change strategy button is greyed out. We were …
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Exclude Invoice copies from Dunning lettersSummary: We observed that after printing the Invoices, the Invoice copy is getting attached to the Dunning letter, but we want only dunning letter to be sent. Is there a…
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Can we run Send pay on receipt scheduled process , Business unit vise?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Brazil Boleto Accounts ReceivablesSummary: Hi Team, We need to issue boletos to customers and would like to understand the recommended approach for this process. As we understand, once the remittance bat…Lavanyaa Damodaran 11 views 0 comments 0 points Started by Lavanyaa Damodaran Receivables & Collections
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External agency in collectionScenario We are using Advanced Collections for handling in-house collection activities. If the internal team is unable to recover dues within a defined timeframe, the re…Jayshree Chavan 1 view 1 comment 0 points Most recent by Vitalie Rusanovschi Receivables & Collections -
25B Feature Advanced Collections: Email of Open Transactions to CustomersTrying to enable the Email Open Transaction Copy option in the Manage Collections Preferences setup task to expose the Resend, Regenerate and Send, and Regenerate and Re…
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Third party collections processSummary: Scenario: We are using advance collection for doing inhouse collection. In case team is not able to collect in specific duration - requirement is to transfer co…Pavan kumar yerram 121 views 3 comments 0 points Most recent by Jayshree Chavan Receivables & Collections
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Set up Dunning Letters to be printed and not Emailed to all customersSummary: We have a requirement to only print dunning letters to be able to be send to customers. We do not want any dunning letters to be emailed. Is this possible throu…
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How to update a collection strategy in bulk ?Summary: How to update a collection strategy in bulk ? Content (please ensure you mask any confidential information): Originally we had a Profile Class called 'SE - Smal…Daniel S.-Oracle 21 views 2 comments 0 points Most recent by Alex D-Oracle Receivables & Collections
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How to revert the collector reassignment?Hi Team, Business user while trying to reassign a collector from "Manage resources" changed it to an incorrect collector. As a result, the collector assigned to customer…Akash Verma 11 views 4 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections -
How to schedule ESS job hourly between specific time window and only on specific days(Mon to Sat)?We need to schedule the ESS job with an hourly frequency, but only within a specific time window each day. For example, the job should run every hour between 5:00 AM and…
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Combine all dunning contacts to receive Dunning emailSummary: I believe for Print Receivables it is possible to have the invoice TO emails all included in the one email to all the contacts. I would like to know if this is …
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Is it possible to include all dunning contacts in one dunning emailSummary: I believe for Print Receivables it is possible to have the invoice TO emails all included in the one email to all the contacts. I would like to know if this is …
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Dunning letters on customer site levelSummary: Hi, We are setting up the dunning configuration and based on the documentation we should be able to configure the dunning letters to be sent on customer site le…Tim Jespersson-Oracle 11 views 3 comments 0 points Most recent by SauravS-Oracle Receivables & Collections
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Send pre-delinquent letter to customers utilizing Send Dunning LettersSummary: We are trying to send out a pre-delinquent dunning letter to customers 5 days prior to being due as a reminder. How could we do this using the Send Dunning ESS …