Employee View
Discussion List
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How can we do the changes on HelpDesk Landing Page UI?Summary: How can we do the changes on HelpDesk Landing Page UI? Content (required): We are trying to do changes on the HelpDesk Landing Page like Adding Creation Date an… -
How often and by what criteria is the "most accessed articles" section updated?Summary: hello, In the hr help desk module In the "My Help" application. how often and by what criteria is the "most accessed articles" section updated? Thanks Gianfranc… -
Redwood Knowledge search issue for mobile devicesHi guys, we've found an issue when searching for Knowledge Articles in the Redwood 'My Help' page on Mobile devices. As soon as you tap the search bar, you get an error …
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Add custom text to Help Desk Redwood pages with Visual BuilderSummary: We are currently implementing Next Gen Help Desk and need to add custom text to a couple pages with Visual Builder. Content (required): Oracle documentation ind…
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How long do SRs remain visible in Request found?Summary: Having opened SRs, when I search for a topic in My help (What do you want to do today?) the search based on SRs also appears, how long do they remain visible? h…
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Why do attachments within a document open on the same page?Summary: Attachments that are part of a Knowledge base article, why are they opened on the same page and not on another page of the broswer? Thanks Content (required): A…
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Next Gen Help Desk - Categories DuplicatingSummary: Is anyone else getting some categories duplicating when scrolling through the categories? If I type in the category name, it doesn't duplicate, but when I just …
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How you can download Knowledge articles?Summary: is it possible to find a way to download aricles ( for exemple in pdf) from the knowledge Content (required): download an article from Knoweledge Version (inclu…
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Dictionary Feature for Searching Knowledge ArticlesSummary: Translation Feature for Searching Knowledge Articles Content (required): Client would like to fix the possible misspelling issues in the future when searching f…
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Can't save a service requestSummary: When trying to save a new HR HD Service Request, we're facing the following message: Content (required): We have setup our Service Request Statuses using the "M… -
Components in Visual Builder HR Help DesK are lockedSummary: The Components section when I open the visual builder from help desk pages is locked and I'm unable to perform changes. Content (required): Need to perform the …
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Additional Contact Messages and Responses visibilitySummary: Our client is wanting to understand what visibility the additional contact on a SR would have, particular around messages to the Primary Point of Contact from t…