HR Help Desk

Discussion List

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  HR Help Desk Service Requests are not getting created from inbound e-mails as expected.

  Summary: i went through Oracle Documentation - Doc ID 2524716.1 . SVC_INBOUND_EMAIL_ADDRESSES = pod_name-test.fa.intservice.incoming@workflow.mail.ca2.oraclecloud.com in…

  Received Response

  Ganesh Purnima 571 views 13 comments 1 point Most recent by Venugopal Reddy Palakolanu Jan 14, 2026 3:19AMHelp Desk
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  Knowledge Article Category Analysis Report

  Summary: Content (required): I am trying to create an Analysis Report to get the list of Knowledge Articles depending on their categories, however I am not able to find …

  Received Response

  Pernel Dela Pena 41 views 2 comments 0 points Most recent by KMChris-Oracle Jan 2, 2026 9:08PMHelp Desk
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  HRHD - Category is empty while Create Service Request, even after adding BU in the SR creation page.

  Closed

  Amit Hangloo-Oracle 11 views 2 comments 0 points Most recent by Michelle Walter-Oracle Jan 2, 2026 9:05PMHelp Desk
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  Seeking Guidance on Enabling Email Communication in Next Gen Help Desk

  Dear Oracle Community, I recently implemented the Next Gen Help Desk and am now looking to enable Email Outbound and Inbound channels. However, I've encountered some cha…

  Received Response

  Kev303 141 views 2 comments 1 point Most recent by Om Yadav-Oracle Nov 23, 2025 8:49PMHelp Desk
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  Automatically change the Assignee when I modify the queue?

  Summary: Is there the possibility to automatically assign a SR to a specific resource once the agent change the queue? HR HD Redwood Version (include the version you are…

  Received Response

  GiuTira 21 views 2 comments 1 point Most recent by TANYA SINGH Nov 21, 2025 1:16PMHelp Desk