Reporting and Analytics
Discussion List
-
How export custom report data into PDF formatContent Exist a rightnow function (in php code) that allows to export the custom data report result into PDF format file or that allows to create a PDF file with the inc…User_2025-02-03-17-24-49-363 42 views 4 comments 0 points Most recent by User_2025-02-03-17-24-49-363 Reporting & Analytics for B2C Service -
Reporting on Incidents that were Saved with no Actual ChangesContent Reporting when an Agent opens an existing incident for viewing and then saves it without making any kind of changes. It appears when this happens, the user_trans…Joe P. 24 views 4 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service -
Logged in / Logged offContent I've been asked to have a list of accounts that shows "logged in / logged off" for all accounts and then show the last time logged in (or off) I got somewhat ann…Chris Clifton 73 views 13 comments 1 point Most recent by Mike Griffiths Reporting & Analytics for B2C Service -
Dashboard Drill-Down Level RefreshContent We have a dashboard that has a drill-down view. After clicking into the drill-down view the dashboard will eventually refresh (after 120 seconds) which causes th…User_2025-02-01-08-41-00-820 56 views 4 comments 0 points Most recent by NDKoze Reporting & Analytics for B2C Service
-
Documentation About Standart ReportsContent Hello, Where can I find documentartion about all Pre-Made Reports? I have a old version (051509v1_feedback_catalog_of_reports.pdf, 051509v1_marketing_catalog_of_…Maria -121372 27 views 3 comments 1 point Most recent by Maria -121372 Reporting & Analytics for B2C Service -
Wrong Language ReportedContent I wonder if anyone came across this situation? I have an incident (email) that has both the Incident Language and Contact Language set to Danish, but when I run …User_2025-02-03-16-51-39-328 26 views 15 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
-
to_number not working as expectedContent Code is below. I'm outputting all 3 fields individually. The first is 1, the second and third are both zero. When I add a new column with the definition below, I…User_2025-02-03-19-49-57-702 35 views 1 comment 1 point Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service
-
Inline editing for Account Hierarchy for multiple staff accountsContent Hello, I am looking for a good way to manage multiple staff account's account hierarchy. With the goal to be able to move accounts under new Managers faster than…Jake Wood 32 views 3 comments 1 point Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
-
Export/Import From Test to ProdContent Hi All, We are in the middle of moving our configuration from our test environment to production environment for initial go-live. We exported and imported custom…User_2025-02-03-19-29-58-097 34 views 1 comment 2 points Most recent by User_2025-02-03-19-25-29-971 Reporting & Analytics for B2C Service
-
Hiding first X number of lines of a reportContent Hi everyone This sounds simple, but I cant work out how to hide the first X number of lines of a report. One of the customer portal pages I'm building needs to s…User_2025-02-01-08-17-55-035 26 views 11 comments 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service
-
Resetting Custom Filter in Schedule Back to Default?Content I attempted to do this by setting everything back to NO VALUE, but that doesn't seem to work. Is the ONLY OPTION deleting the schedule and starting over? Thanks,…Joe P. 13 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
-
Incident Closure Using Knowledge (Knowledge Advanced) - Analytics Cookbook RecipeContent Incident Closure Using Knowledge (Knowledge Advanced) Insight into Volume of Incidents and Use of Knowledge in Closing Incidents Author: Shripada Hebbar Difficul…User_ZQOLA 52 views 1 comment 2 points Most recent by Erica (Leep) Anderson Reporting & Analytics for B2C Service
-
How can i export report result into pdf format (php code) ?Content I need to create a PDF report of an incident and i need to attach this to incident. When I run a analytic custom report from the php script code, the report's re…User_2025-02-03-17-24-49-363 58 views 2 comments 0 points Most recent by User_2025-02-03-17-24-49-363 Reporting & Analytics for B2C Service
-
Queue interactions count in ticketContent I would like to know how to create a report that counts all the incidents that a queue has had any action, be it resolving, responding, and transferring to anoth…User_2025-02-03-17-19-40-969 27 views 1 comment 0 points Most recent by User_2025-02-03-17-19-40-969 Reporting & Analytics for B2C Service
-
Report with incident summary attached to the incidentContent Hello I have little time in this tool, and they ask me for difficult things, so I ask for your help. I tell you, I have an incident that when I change to Accepte…User_2025-02-03-18-15-12-114 28 views 2 comments 0 points Most recent by User_2025-02-03-18-15-12-114 Reporting & Analytics for B2C Service
-
Time on Task for Email HandlingContent Well, I couldn't get anyone to respond to my initial question here so I'll rephrase and move to a different forum to see if anyone has insight. Any idea how (usi…User_2025-02-03-19-14-36-357 26 views 1 comment 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
-
Clickstream and Answer DetailsContent Hi all, I'm trying to work on a report where it displays the Answer ID, Answer Product and Contact Name who viewed the answer in a given period. I'm using the Cl…User_2025-02-03-18-13-34-376 37 views 4 comments 0 points Most recent by User_2025-02-03-18-13-34-376 Reporting & Analytics for B2C Service
-
Create RightNow Report - show status changes/historyContent Hi, Complete and utter n00b here (long time lurker), so apologies if I say something stupid or name anything incorrectly. My query relates to Oracle RightNow. My…User_2025-02-03-20-04-40-826 36 views 1 comment 1 point Most recent by Danette Beal Reporting & Analytics for B2C Service
-
Display Contact Attachment in Customer Portal pageContent Greetings I am trying to make a report on the customer portal where the customer can view his/her attachments that are from their Contact record (image attached)…Niven 32 views 4 comments 0 points Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service
-
Password Reset Reports/TrackingContent Hi, Has anyone found or created a report to track agents resetting their passwords via email? We are looking for the best way to track who is using this feature,…Letisha Ulmer 24 views 1 comment 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
-
RN: Reporting on SR status changes (specifically from closed back to an open status)Content Hi, Complete and utter n00b here (long time lurker), so apologies if I say something stupid or name anything incorrectly. My query relates to Oracle RightNow. My…User_2025-02-03-17-31-02-102 11 views 2 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
-
Date Format for Month YearContent We have recently upgraded from Feb 16 to Aug 17. In Analytics, we have noticed a change to the Month Year date format. Previously it would return it as 'Oct. 201…
-
Mobile and Desktop/Laptop FAQ ViewsContent Hi there, I was wondering if anyone knew either how to create or if there was a report available that would be able to distinguish FAQ Views (Answer Views) on mo…User_2025-02-03-21-54-59-673 33 views 1 comment 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
-
Substitution URL for Attachments in Custom ObjectsContent Hi all, I've been using the below expression as a URL substitution in a report to allow us to quickly open attachments directly from the report. However the expr…User_2025-02-03-16-58-30-021 42 views 9 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
-
Prebuilt Analytics OSC v12- Opportunities & ForecastingSummary Prebuilt Analytics OSC v12- Opportunities & ForecastingContent Hi all, I need all the OOTB reports of Opportunities and Forecasting for the roles: Sales Managers… -
Reports for C-level ManagementContent Hi Guys, There are many reports in the system but i wanted to ask for any suggestions for any kind of reports for top level executives in an organization. Regard…Sylvia S. 26 views 3 comments 0 points Most recent by Sylvia S. Reporting & Analytics for B2C Service
-
Reporting Multiple contacts to each IncidentContent We add multiple contacts to each Incident. I need to create a report which lists each contact and the incident they are related to (including where they are not …
-
Real-time answer escalation rateContent I am looking for a report that will give me real-time answer escalation rates. I am able to find it as a stats report but has anyone been able to find this as a …User_2025-02-03-20-11-26-342 24 views 0 comments 0 points Most recent by User_2025-02-03-20-11-26-342 Reporting & Analytics for B2C Service
-
How to fetch the status history for an incident.Content Hello Everyone: I need to develop a ROQL query to retrieve the status history for each incident. Attached is the document containing the screenshot of the sample…Farhad Pagdiwala-120269 37 views 22 comments 0 points Most recent by Farhad Pagdiwala-120269 Reporting & Analytics for B2C Service
-
Sunday to Saturday - Week to date report - Date filter logicContent I am trying to have my report start running as a schedule and start on a specific Sunday. Then I would like each the report runs to include that day. So the firs…User_2025-02-03-20-12-47-837 32 views 2 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service