Service Console
Discussion List
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Report to get every incident transaction (what we see generally on incident audit log) and other colSummary: Report to get every incident transaction (what we see generally on incident audit log) and other column with thread notes if the transaction created for thread …Santosh kumar purusottam 18 views 1 comment 0 points Most recent by George Caragicu-Oracle Reporting & Analytics for B2C Service -
report while running and queued for csv giving different result setSummary: We have a report that is used to track incident audit logs along with some additional columns. For this purpose, we are using the Transaction table, which natur…Santosh kumar purusottam 25 views 5 comments 0 points Most recent by Chris Chios Reporting & Analytics for B2C Service
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How to add profile creation and queue creation date in reportSummary: Hi community, How we can add profile creation date and queue creation date on reports in Oracle service cloud reports As a first step i have verified that we do…Santosh kumar purusottam 12 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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How to hide few categories based on condition when new incident created from agent desktopSummary: Hi community, How to hide few categories based on condition when new incident created from agent desktop ,we need to hide few categories while creating new inci…Santosh kumar purusottam 21 views 5 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Hi is there any report for ODA in Oracle Service cloud(.Net Console)Summary: Is there any report I can download or use in the Oracle Service cloud to report on ODA? Content (required): Hi All, We recently launched ODA for Chat in the Ora…Vincent Lin 22 views 5 comments 0 points Most recent by Prasad Singamaneni-Oracle Reporting & Analytics for B2C Service -
Report to get the contact details from the system using mail domain as filterSummary: Hi , I have a report requirement in the Oracle B2C console where I will be feeding the customer email domains. It may be 1 or many, depending on the requirement…Boby B Jacob 11 views 2 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Is there an automated way we can view the updated date of standard texts?Summary: I am trying to get a list of all of our Standard Texts along with the date each was last updated. If I go into the Standard Text editor in the .NET console, I c…Andrew! 12 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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how to calculate incident edit time for each transactionsSummary: Hi, I need to create a report for getting incident edit time of an incident. edit time for each agent in same incident is needed. Regards, Meera Content (please…Meera Saseendran T 11 views 2 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Can a custom TEXT field be limited to Apha only?Summary: Can a custom TEXT field be limited to Apha only? Content (please ensure you mask any confidential information): Cust Field, Plain text. Id like to limit to Alph…Marissa Gonzales 41 views 5 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
summing up all the columns in a cross tab reportSummary: I want to add the result of all the columns in the pivoted table to a new one, say Total. How do I do that? Content (please ensure you mask any confidential inf…Boby B Jacob 41 views 5 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service
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Anonymous and Identified Interview OPA SubmissionsSummary: Hi Team, We have a requirement to allow interview submissions either anonymously or with contact details. The process should work as follows: Anonymous Submissi…Jiya Mariam Paul 51 views 1 comment 0 points Most recent by Jamal Martin Intelligent Advisor for B2C Service