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@Angela Bayliss , thank you! I will try filing a support case.

Hi @Cherry Eunice B Licyayo-Oracle, Thank you for your response. We only have basic support, so would I still be able to file a case for this issue? It is not causing our NetSuite environment to go down, but it is severely inhibiting our ability to use the system in the way we need to. If we could still file a case, I…