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Identifying Customers who click chat but do not submit.

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edited Aug 21, 2018 8:10PM in Communication Channels 1 comment

Content

Are there any tables or data elements that I can use to create a report that would help us identify customers who click on a chat button and get the pre-chat launch page but that don't actually hit "submit" chat to initiate a chat session?

 

Thank you,

 

 

Cameron Macintosh 

Version

17D

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