Oracle Support changes navigation for submitting Cloud service requests (SR) in My Oracle Support (M
To better guide customers when submitting service requests (SR) for Cloud-related services, Oracle Support has changed the navigation in My Oracle Support (MOS). Effective immediately, you can find all Cloud SR templates under a single menu option, “Hosting Services.” The new approach replaces multi-level menus with guided resolution navigation intended to simplify identification of exactly what service you need to request.
What You Need to Know
- When submitting an SR, a single new menu item, “Hosting Services,” replaces the three menu items used previously: 1) Hosting Services – Application, 2) Hosting Services – Maintenance, and 3) Hosting Services – Server.
- The SR Filing Guidelines section of Oracle Applications Cloud service entitlement definition documents posted to MOS