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Oracle Support changes navigation for submitting Cloud service requests (SR) in My Oracle Support (M

edited Apr 3, 2020 3:14PM in Purchasing

Content

To better guide customers when submitting service requests (SR) for Cloud-related services, Oracle Support has changed the navigation in My Oracle Support (MOS). Effective immediately, you can find all Cloud SR templates under a single menu option, “Hosting Services.” The new approach replaces multi-level menus with guided resolution navigation intended to simplify identification of exactly what service you need to request.  

What You Need to Know

  1. When submitting an SR, a single new menu item, “Hosting Services,” replaces the three menu items used previously:  1) Hosting Services – Application, 2) Hosting Services – Maintenance, and 3) Hosting Services – Server. 
  1. The SR Filing Guidelines section of Oracle Applications Cloud service entitlement definition documents posted to MOS
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