Issue Refund Error in Accounts Receivable

Summary

Applying a credit memo as a refund to a customer who has no receivables balance remaining - Approval Limits Error

Content

We have an issue where we need to apply a credit memo as a refund to a customer who has no receivable balance remaining. This was for a refund that occurred several months after a transaction that had been received and fully cleared through our cash reconciliations. We created a credit memo for the customer and in the credit memo applications section of the credit memo we are getting the following error message when we click on the 'Issue Refund' button.