Help-Suspended Account

Summary

Suspended account but not disabled

Content

Hi,

We have experience this new issue whereas a person is suspended but not disabled because of logging in incorrectly more than 5x. If the person is disabled you can just re-enabled their account and their account is accessible again, but this new error message says that "your account is temporarily suspended due to too many invalid login attempts" and you cannot find their names under the disabled accounts. If someone can share that knows how to solve this(usually it solve itself but we are not sure how many minutes or hours it will take to remove the suspension or if there is anything we