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Accounts Payable Invoice scanning issues

edited Jan 30, 2019 4:30PM in Payables, Payments & Cash Management 14 comments

Summary

Requesting feedback from other customers on Accounts Payable invoice scanning

Content

My client has implemented Payables invoice scanning. They have been emailing the scanned images/PDFs to the designated email address.

We have seen the process breakdown thrice since January, when we went live. The process will suddenly stop at the beginning of a new week. Then it will slowly start importing invoices in batches over the next few days, and then it will start working normally. Then a few weeks later again it will stop abruptly, and then limp back to normal over a period of a few days.

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