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Phone Number Formatting Issues with Integrations

edited Nov 3, 2017 9:34PM in Human Capital Management 2 comments

Summary

Issues with feeding contact/numbers to our Business Continuity Management System

Content

Is anyone having issues feeding contact numbers to their Business Continuity Management systems?  We are continuously having to update the formatting of colleague phone numbers so that it feeds properly and can be dialed successfully from our 3rd party system.  Colleagues can pretty much enter anything in the number field from "+" to "-" to "( )" to any amount of digits (even if the particular country's format only allows x # of digits, etc... The system should have rules around this but it doesn't;  we are constantly having to do data clean up so that our vendor can successfully dial

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