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Generating Compensation Statements - Terminated Employees Causing Issues

edited Sep 5, 2020 12:17AM in Compensation 2 comments

Summary

When generating compensation statements, terminated employees (who termed prior to the start of the cycle) are causing errors to occur.

Content

We are wrapping up our compensation cycle today and are getting ready to generate compensation statements for all employees.  When we generate the comp statements for the whole organization, we are receiving an error message that says "PDF failed to load".  Upon further investigation, we discovered that terminated employees who termed prior to the start of our cycle (1/1/18) are still showing up in the "Compensation Statement" tab even though they are no longer showing up on the manager's Compensation Worksheet.  The system is therefore attempting to generate a comp statement for them, but then failing since they are ineligible. Terminated employees with term dates after the start of our cycle are no longer appearing in either location, which is what we would expect to see. 

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