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Primary mailing address suddenly missing / dropping from record

edited Mar 30, 2018 10:47AM in Human Capital Management 2 comments

Summary

Primary mailing address suddenly missing / dropping from record

Content

Hi -

Has anyone experienced the primary mailing address of an employee suddenly disappearing from their record? We have had two instances now where the primary mailing address of employees were removed from employees.  First occurrence happened 2 months ago and was identified to be a defect.  We had to run scripts to associate primary mailing addresses to get them updated as the front end of the application did not allow an update.  A root cause is still currently being identified according to the SR but has happened again this week.

This is obviously causing a lot of issues with various processes relying on primary mailing address.

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