KZO Created Course and Completion

Summary

A Vendor used KZO to create some training and the completion is not registering for a high number of employees

Content

The Vendor created training with the program KZO and created a SCORM 1.2 formatted course.  The course was set to give completion once employee opened the course.   I have employees who are using the NEW Widget player and the old WYSIWYG Player and are having the course not show as complete.

Out of the 1538 Employees have opened the course ,1280 show completion, and 258 have started the course but not completed it.  The 258 should show as completed according the settings that were used when the course was published.