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HR Help Desk : Email Notification

edited Oct 3, 2018 6:35PM in Human Capital Management 7 comments

Summary

Enable Email Notification by creating a object workflow for Service Request/Message

Content

Hello Experts,

Kindly share your inputs on the below:

Please let me know how to enable email notifications,

  • when an employee creates an SR (Employee needs to be notified that the SR has been created)
  • When an SR is assigned to the agent based on the queue (Agent needs to be notified through email)
  • When an Agent updates an SR (Employee needs to be notified via email requesting to check the SR message)
  • When the status of the SR is changed based on the change in milestone status (Employee needs to be notified accordingly), etc
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