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Can a supervisor view an agents chat as it is happening?

edited Oct 19, 2018 1:59PM in Communication Channels 1 comment

Summary

Can a supervisor view an agents chat as it is happening?

Content

Hi,

Let's say Agent A has a chat going with a customer. Can their supervisor view that chat as it is happening? If so, how would we go about enabling this?

Thanks,

JJ

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