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PST Tax Not Calculating on Manual Invoices for Manually Created Customers

edited Jan 30, 2019 4:31PM in Receivables & Collections 19 comments

Summary

PST taxes are not calculating on Manual Invoices for Manually created Customers, only GST calculates. On invoices for Customers created via upload both taxes calculate correctly.

Content

We are having issues with PST tax not being calculated on Manual Invoices related to Customers created manually. Invoices for Customers created via FBDI upload have both GST and PST tax calculated correctly.

To test I have created two identical Customers, one Manually and one via FBDI upload.  Everything but their name and street address are identical when comparing them via Manage Customers on side by side screens, tab by tab.

I created two identical invoices.  GST calculates on both invoices, PST only calculates on the invoice where the Customer was created via FBDI upload.

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