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18D The pain continues - Phantom Messages being sent

Received Response
edited Nov 20, 2018 3:37PM in Taleo Learn 1 comment


Deactivated message sent when trigger is met


We have different reminder messages for different types of training.  This morning my Service Ticket blew up because people received multiple reminders to attend a class next week.  We have reminder notices with a trigger of 7 days prior to the class.  We have a default message that is turn on at the system level and we turn the special messages off.  If we need to use the special message at the enrollment level we turn off the default and turn on the special.  Last night the system got a mind of its own and sent out ALL the message

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