Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Upgrade site - chats going to wrong interface — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Upgrade site - chats going to wrong interface

Accepted answer
10
Views
1
Comments
edited Jan 23, 2019 2:09PM in Communication Channels 1 comment

Content

Hi,

We are on 18B and upgrading to 18D. We have two interfaces.

In production, at the moment, all chats on Interface A go to console A with Agent A. Likewise, all chats on Interface B go to console B with Agent B

However on the upgrade sites, all chats go to console A, Agent A no matter what interface the customer is using. The rules are very clear and explicit and as I said, it all works fine in production.

Has anyone ideas short of raising a SR?

Thanks,

JJ

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!