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Upgrade site - chats going to wrong interface

edited Jan 23, 2019 2:09PM in Communication Channels 1 comment

Content

Hi,

We are on 18B and upgrading to 18D. We have two interfaces.

In production, at the moment, all chats on Interface A go to console A with Agent A. Likewise, all chats on Interface B go to console B with Agent B

However on the upgrade sites, all chats go to console A, Agent A no matter what interface the customer is using. The rules are very clear and explicit and as I said, it all works fine in production.

Has anyone ideas short of raising a SR?

Thanks,

JJ

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