Upgrade site - chats going to wrong interface
We are on 18B and upgrading to 18D. We have two interfaces.
In production, at the moment, all chats on Interface A go to console A with Agent A. Likewise, all chats on Interface B go to console B with Agent B
However on the upgrade sites, all chats go to console A, Agent A no matter what interface the customer is using. The rules are very clear and explicit and as I said, it all works fine in production.
Has anyone ideas short of raising a SR?