HR Help Desk - Inbound Email
We've been experimenting with the HR Help Desk functions in 18C, and testing a SR creation using inbound email as per the documentation here:
When sending an email to our 'intservice' address, but for some reason it's adding the SR to the CRM queue, instead of the HCM queue (attached a screenshot from BI showing where the SR's are assigned to)
Any ideas? We've been over the config several times and nothing looks out of place.