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HR Help Desk - Inbound Email

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edited Jan 25, 2019 9:38AM in Work Life Solutions 2 comments

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Hi,

We've been experimenting with the HR Help Desk functions in 18C, and testing a SR creation using inbound email as per the documentation here:

https://docs.oracle.com/en/cloud/saas/sales/18c/faiec/setting-up-communication-channels.html#FAIEC2296834

When sending an email to our 'intservice' address, but for some reason it's adding the SR to the CRM queue, instead of the HCM queue (attached a screenshot from BI showing where the SR's are assigned to)

Any ideas? We've been over the config several times and nothing looks out of place.

Thanks

Dan

Version

18C

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