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Email SR Auto-response — Cloud Customer Connect
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Email SR Auto-response

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edited Feb 13, 2019 5:56PM in Communication Channels 2 comments

Summary

Wrong email being sent

Content

Hello,

I've created a new system response email for when an employees email in an SR (using HR Help Desk), the response email works fine but for some reason the system default one also gets embedded to the bottom of the email!

Any ideas? I've added a set of screenshots with the setup.

Thanks

Dan

ADMIN Note: This question was meant for Engagement Cloud forum, instead of Service Cloud.

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