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Meaning of Chat States — Cloud Customer Connect
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Meaning of Chat States

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edited Feb 6, 2019 12:08AM in Communication Channels 1 comment

Summary

Does any one knows the meaning of each of the existing chat states?

Content

Hi, Does any one knows the meaning of each of the existing chat states?

Someone could help me, i'm trying to find in the product documentation information about chat states.

1 - En cola - Queued
2 - Asignando - Assigned
3 - Evaluando - Evaluating
4 - Caducado - Expired
5 - Activa - Active
6 - Reasignación - Re Assign
7 - Colocado de nuevo en cola - Re Queued
8 - Concluido -
9 - Finalizada - Finished

Regards

Version

18D

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