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Collaboration- Users are not visible

Received Response
edited Mar 13, 2019 2:21PM in Field Service 6 comments


Collaboration- Users are not visible even though Collaboration group is configured


Hello Team,

We have configured Collaboration group. Now we have added Users( of different User type) to respective Collaboration/ Helpdesk group.

Now we are unable to find the same users when we are searching contacts in Collaboration window( right side corner).

Collaboration > Group Message > User group.

For our respective collaboration group it is showing 0 count after 19A OFSC upgrade.

Please suggest.


Thanks and Regards,

Neha Singh

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