To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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April Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for April. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 1 view 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Register Now: Oracle Fusion Field Service 26B Release Deep Dive - Wednesday, May 20th, 2026Register today for the Oracle Fusion Field Service 26B Release Deep Dive Webinar Summary: Register now for the quarterly Oracle Fusion Field Service Release Deep Dive We… -
Fusion Field Service - Users created in FFS without External IDSummary: For an already existing user in Fusion, we have added the field service technician resource role, and followed the instructions as per below documentation https… -
Asset Details Plugin – Authorization Token Error in 26AI am working on the Asset Details Plugin in Oracle Fusion Field Service (26A release). https://docs.oracle.com/en/cloud/saas/readiness/service/26a/fscv-26a/26A-fsvc-wn-f… -
How can we upload files (excel/word) via gallery in Fusion Field ServiceSummary: Hello, We are using Fusion Field Service in our implementation. Currently, we are using fusion attachments to send attachments from FFS to Maintenance Work Orde…
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Debrief Plugin - Critical Error Authorization Token Error in 26BSummary: I am working on the Debrief Plugin in Oracle Fusion Field Service (26B release). As per the readiness documentation, it states that no additional configuration … -
Chats associated with a resourceHi, It is possible to obtain the chats associated with a resource via API? Thanks! -
Is there a way to move the clone of a suspended activity to another resource via message scenarioSummary: Grettings, we want the supervisors to visit the clients of activities that technicians suspended, is there a way to move the clone of the suspended activity via…
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Integration between Fusion Service and Field ServiceHi, Team, Following this document: https://docs.oracle.com/en/cloud/saas/fusion-service/faefs/manage-service-to-field-service-integration.html#s20060303 We are building …
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How to show message in activity history of main activity when End prework is Completed in OFFS.When a Prework activity is created, a message is recorded in the parent activity history indicating that “Prework started.” However, upon completion of the “End Prework”…
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Asset Details Plugin - Not seeing option to delete parametersSummary: I am working in Asset Details Plugin in Oracle Fusion Field Service 26 B version. I am not seeing an option to delete the parameters. I basically wanted to recr…
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Limit on Number of Forms in Oracle Fusion Field Service in 26 A?Hi Team, Is there any limitation on the number of custom forms that can be created in Oracle Fusion Field Service? Oracle documentation mentions that we can create forms…
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Oracle Field Service Reporting & AnalyticsHi all, I’m looking to better understand the reporting and analytics capabilities around Oracle Field Service. From what I can see, OFS provides strong real-time operati…
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Integration between Oracle Projects and Oracle Fusion Field ServiceSummary: Content (please ensure you mask any confidential information): Hi Team, We are exploring the integration between Oracle Projects and Oracle Fusion Field Service…
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Real-Time Data Extraction from Fusion Field Service to ADWSummary: Hello Team, The ADW integration option has been removed from Fusion Field Service, and there is currently no supported native alternative for real-time data tra…
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On-Call Shifts - How are these handled by the HCM - OFFS AcceleratorSummary: The documentation for the accelerator mentions a limitation https://docs.oracle.com/en/cloud/saas/field-service/faint/c-limitations-of-the-accelerator.html belo…
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Unable to view previously submitted form data when an activity is moved to a future date in OFSCSummary: A customer has a requirement where an activity is assigned to a technician for today’s date (current date). The technician does not perform any status transitio…
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Getting Error as You can't delete the grade step {0} because it's associated with an AssignmentSummary: Unable to End Date Grade step -Getting error as 'You can't delete the grade step {0} because it's associated with an assignment. (PER-1530558)', Eventhough ther…
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How to start a chat using postmanSummary: I have tried "{{ofs_url}}/rest/ofscCollaboration/v1/chats" But I am getting Error. user not found. Can you tell me authentication and payload to make it work. C… -
Redirecting to WhatsApp via Deep Link after saving a Custom FormSummary: We are using a custom form where the technician fills in three specific fields (Field 1, Field 2, and Field 3). The requirement: When the technician clicks the …
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Does Native Integration Support Custom Properties Mapping in Fusion Service (26A)?Hi community, I’m referring to the Oracle Fusion Service 26A readiness document: https://docs.oracle.com/en/cloud/saas/readiness/service/26a/fscv-26a/26A-fsvc-wn-f42773.…
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How to update custom inventory property using ofsc-connector from a debrief pluginSummary: A customer has requirement to collect information regarding lines which are other than Expense or Labor. This new debrief billing type "Action Code" needs some …
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how to handle daylight saving time issue in field service?Summary: Hello,We are sending start time and end time of activity from Fusion Field Service to Fusion Maintenance Work Order."startTime": "2026-04-08 15:03:00", "endTime…
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HERE maps API in field service custom pluginSummary: Based on current version fusion field service, we have HERE maps available for map-based interactions. I was looking at ways to make use of HERE maps APIs in cu…
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Associating Activities with Multiple Resources (Technician & Assistant)Hello community, We hope you are doing well. We would like to request your support with the following inquiry: Currently, the client needs to create a new User Type for … -
Enable consuming the item for Required Inventory in FFS from different sub inventory & locatorSummary: Technicians at site/Field can't able to change the sub-inventory location in FFS even when the item isn’t on hand in the Planned location for the Required Inven…
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Is there a property to identify an activity that is on a resources non-scheduled route?Summary: Hi, I am trying to ensure that a button appears on the activity details screen only if that activity is the current one or the next one in the route. I am curre… -
How to detect if a File Type property is empty or has a file uploadedSummary: We want to extract Files / Images from OFSC, how to determine the file property is not empty before we make the API calls. Content (please ensure you mask any c…
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Oracle Utilities Integration between WACS and Fusion Field ServiceHi, Do the Oracle Utilities Accelerator for Integration between WACS and OFS is also supported for integration with Oracle Fusion Field Service ? Reference Document: Ora…
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Field Service Partners Should Access Only Specific set of Knowledge Articles on Fusion Field ServiceSummary: We have an requirement that Field service partners should be able to view or access specific Knowledge articles on Field service. Also restrict them from downlo…
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Oracle Fusion Field Service 26ASummary: Regarding Adjustment of Map-Based Travel Estimations Based on Historical Data next to the (new) statistical data of travel time including for example the parkin…