To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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June Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for June. In this one hour showcase, you’ll get an in-depth look at Oracle's best…Kayleigh Halko - Oracle-Oracle 11 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle -
REPLAY: Oracle Fusion Field Service 26B Release Deep Dive - (Aired Wednesday, May 20th, 2026)REPLAY: Oracle Fusion Field Service 26B Release Deep Dive Webinar Summary: Watch the replay of the quarterly Oracle Fusion Field Service Release Deep Dive Webinar, this … -
April Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for April. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 2 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
New Icon in the Time View for TechsSummary: Starting a few releases ago - we started seeing the following icon in our Technicians Time view Content (please ensure you mask any confidential information): N…
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Is there any way I can see if the event has been triggered from Oracle B2C Service Cloud?Summary: In Oracle B2C Service Cloud, I have created two event subscriptions that should be triggered whenever an incident is created or updated. Is there any way I can …
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How to block future dated activities from appearing on Technicians RouteSummary: We would want the Technicians to see only assigned activities for current day and past activities. They should not be able to see activities for future dates. C…
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Issue with Inventory Based Routing in Oracle Field ServiceHi Team, I am facing an issue with inventory-based routing in Oracle Field Service. We have two OFS instances: In the first instance, inventory-based routing works as ex… -
"User do not have permission to perform this operation" in Collaboration APIHi, we are trying to use the collaboration API to interact with chats from an external application. We have defined the application: We obtain the token: And when we try… -
CCS–FFS Accelerator: Unrelated Pickup Work-Support Activity Types Other Than Service InvestigationWe are currently reviewing the Oracle Utilities CCS–FFS Accelerator and have a question regarding the Create Unrelated Pickup Work functionality. The accelerator documen…
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How to Complete an Individual Depot Repair Work Order Operation Using REST API?I am working with Oracle Fusion Depot Repair WorkBench (Service Logistics). A repair work order contains multiple operations, for example: 10 – Initial Inspection 20 – D…
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DFF Warning messageI have a DFF in classic page (Descriptive Flexfield) in Oracle Fusion Procurement that captures an amount from EPM. I would like to know if there is a way to enforce a v…
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Fetch Fusion BIP Report data from Field Service PluginSummary: We are developing a custom Fusion Field Service plugin that needs to display data from a Fusion BIP report. Currently, we are able to retrieve the report data o…
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Ability to show alert pop-ups to OFSC usersSummary: Hi Team, We have a scenario where user may have to work/update an already completed OFSC activity's plugin based on the response comes from source system/OIC. D…
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Capacity Area ConfigurationWhen attempting to add the bucket resource as Capacity Area, the system returns the error message: "Resource cannot be defined as a Capacity Area." Current Configuration…
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Fusion field service instance cloningSummary: Hi team, Can Fusion Field Service instances be cloned from one other (either test to test or test to production) using cloud console as it was done in standalon…
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Can i call a soap api from OFSC hosted pluginSummary: I am trying to call a Fusion finance SOAP API from my OFSC plugin code using JS fetch/ajax . Is it possible ? i read that not possible on hosted plugins as ther…
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Fusion Field Service Activity Details in Fusion Service Work OrderSummary: Hi All, We were able to set the Fusion Field Service connection and the WO from Fusion service gets created in Fusion Field Service and the updates can we seen …
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How to make a plugin mandatory so that it is not skipped before completing an activity?Summary: To make a plugin mandatory in Oracle Field Service so that technicians cannot skip it before completing an activity, implement validation logic that checks whet…
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Settings to view Nearby Non-Scheduled Activities on the Mobile MapSummary: Where can I find the necessary settings to give the technician visibility on the map regarding unscheduled activities? Content (please ensure you mask any confi…
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OFSC application load issue-The application could not loadSummary: Hi Team, We get OFSC application load issue intermittently and it is impacting automation testing scripts run. Attaching screenshot below. Is there a way to avo…
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Can message steps copy a resource start address to an activity?Summary: Want to copy the resource's start location to an activity. Content (please ensure you mask any confidential information): We have an "End of Day" activity place… -
Linked activities with Fusion Service and Fusion Field Service Native IntegrationSummary: Hi All, We are using the native integration between Oracle Fusion Service and Oracle Fusion Field Service. Currently, when a Work Order (WO) is created in Fusio…
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Unable to Change Estimate Status After Debrief Status is PostedHi Community, After posting the charges, the Debrief Status is updated to “Posted”, however the Estimate Status still remains in “Draft”. We are unable to update/change …
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Ability to set Dispatch Console List View Columns Sequence and Width Globally/User TypeSummary: Hi Team, Have below two queries: We have a requirement for business where they have shared the sequence of columns to be shown in dispatch console. This needs t…
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Refresh instance from Test to PROD Fusion Field ServiceSummary: Hello, In Oracle Field Service (standard), there is an option to refresh the production instance with the test instance prior to Go-Live. Once the refresh is co…
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25C PDF Generation - Image File Height/Width HandlingSummary: Has anyone successfully managed to apply styling to an image/signature file in the OOTB PDF Generation functionality? I'm not an HTML pro, but anything i have t… -
How can I see the resource trace in map view from previous days?Right now I can only see resource trace for the current day. Even when The line shows that GPS was being tracked, the resource trace isn't showing up for previous days, …
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Why are CCS Activities not supported for Suspended, Started, or Not Done statuses in OFSC?Summary: Why are CCS Activities not supported for Resource Usage when the activity status is Started, Suspended, or Not Done in Oracle Field Service? Content (please ens…
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Limit on Number of Forms in Oracle Fusion Field Service in 26 A?Hi Team, Is there any limitation on the number of custom forms that can be created in Oracle Fusion Field Service? Oracle documentation mentions that we can create forms…
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Customizing Adjust Time ScreenSummary: Is it possible to customize Adjust Time Screen i.e. we want to add similar map in this screen which comes on en-route screen. Thanks, Nishant Content (please en…
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Oracle field service Form with dynamic fields not reflecting when downloading in pdfHi Community, I'm working on a custom HTML form template in Oracle Field Service that generates a PDF, and I'm facing an issue where certain activity fields are not mapp…
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Is it possible to hide empty fields in a generated PDF form after submitting the CustomSummary: We are working with PDF-generated forms in Custom Forms. We need a solution where, if the on-field person does not fill certain details, those empty fields or s…
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What does the symbol in the image mean and why is it appearingWhat does the symbol in the image mean and why is it appearing