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Field Service
Discussion List
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April Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for April. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 6 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle -
WATCH REPLAY: Oracle Fusion Field Service 26A Release Deep Dive - Wednesday, February 18th, 2026Watch the 26A Oracle Fusion Field Service Deep Dive replay here Summary: This a replay the quarterly Oracle Fusion Field Service Release Deep Dive Webinar, this session … -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Asset Details Plugin – Authorization Token Error in 26AI am working on the Asset Details Plugin in Oracle Fusion Field Service (26A release). https://docs.oracle.com/en/cloud/saas/readiness/service/26a/fscv-26a/26A-fsvc-wn-f… -
How to start a chat using postmanSummary: I have tried "{{ofs_url}}/rest/ofscCollaboration/v1/chats" But I am getting Error. user not found. Can you tell me authentication and payload to make it work. C… -
Is there any change regarding deleting photos in activity?Summary: Regarding deleting photos from screen context, did anything change recently? A client is being reporting not being able to do so, once the "X" icon does not app… -
I want to add a sign in screen text hint "Can't sign in? e-mail support@inbox.com" - is it possible?Summary: I want to make some changes to our Test, Training & Sandbox Environments sign in screens and password access which I am not sure are possible - so would like an… -
Native Integration between Fusion Service and Field ServiceSummary: We have set up a connection in Fusion Service using below Connection details URL - {{Fusion Service URL}}crmRestApi/resources/latest/fieldServiceConnections Bod…
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A resource is showing a different initial day in the calendar (on Dispatch Console)Summary: Hi, a resource is showing a different initial day in the calendar (on Dispatch Console), even if global configuration in the instance on "Display" is set Sunday…
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Is there a property to identify an activity that is on a resources non-scheduled route?Summary: Hi, I am trying to ensure that a button appears on the activity details screen only if that activity is the current one or the next one in the route. I am curre… -
Ability to customize "Stop Travel" screen to add CommentsSummary: Hi Team, We have a requirement to be able to customize "Stop Travel" screen, similar to "Suspend Activity" screen. We need to add a mandatory field named "Comme…
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Clarifications Required on Fusion Attachment Flow Post 26A UpdateHi Team, Regarding the Fusion Attachment flow after the 26A update, we have a few clarifications. Below is our current understanding: When an attachment is added in a Fu…
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OFS→ADB Database (on Private ORDS Endpoint)Summary: Does any one have experience with this "pre-built" connector from OFS to ADB? We’re following the docs Configure Real-Time Data Integration With Oracle Autonomo… -
Capture the timestamp when a form is submittedSummary: I need to capture the timestamp when a form is submitted. The form has two required fields. I've created a property to capture the timestamp. I want to configur…
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Unable to view previously submitted form data when an activity is moved to a future date in OFSCSummary: A customer has a requirement where an activity is assigned to a technician for today’s date (current date). The technician does not perform any status transitio…
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data deletion policy in OFSSummary: Is it after 90 days the data is delete or only inaccessible for users Content (please ensure you mask any confidential information): Version (include the versio…
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How to capture accurate labor duration when an activity is completed in multiple sessions in OFS?A technician starts an activity at 10:00 AM and works until 12:00 PM (2 hours). Due to an emergency, the technician leaves the site and later returns at 5:00 PM to conti…
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Forms and Plugin Label Column is missing from screenSummary: Hi Team, We used to have Label Column in Forms and Plugins Screen but not is missing. It was helping us in differentiating between different plugins as we had u…
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Fusion Field Service Custom Filter (with dynamic field values) not returning result on Activity ListHi, Observed different behavior on Ad hoc and Custom Filters on Activity list in Dispatcher Console. Ad hoc Filter with two Fields: Activity Status and Time Slot If Acti…
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Collaboration Events -> updateTypeSummary: I would like to know all the possible values that the “updateType” parameter can take. For example: Content (please ensure you mask any confidential information…
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Native Integration between Fusion Service and Field ServiceHi Team, This is a continuation of my previous question regarding Fusion Service to FFS native integration: https://community.oracle.com/customerconnect/discussion/comme…
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Oracle Fusion Field Service 26ASummary: Regarding Adjustment of Map-Based Travel Estimations Based on Historical Data next to the (new) statistical data of travel time including for example the parkin…
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Integration between Fusion Service and Field ServiceHi, Team, Following this document: https://docs.oracle.com/en/cloud/saas/fusion-service/faefs/manage-service-to-field-service-integration.html#s20060303 We are building …
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Concatenate ID + Name: Inventory TypeSummary: Hello! When adding stock to a warehouse, the name of the inventory type is displayed. Is there a way to concatenate the ID and the name? Example: [12345] - ANTE…
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Populating number of days left based on a future dateSummary: Hi Team, We have a property where we store a date. Let's say date in in future i.e. 31st December. Based on this date we want to populate number of days left i.…
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Ability to create non-ordered activity by defaultSummary: Hi Team, Users have to create some internal activities like Lunch, Yard, Assist manually. We want to create these activities as non-ordered so that we can skip …
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auto routing error messagesSummary: What are the detailed explanation and the related configuration impacting the below auto-routing error messages ? 1 Assignment will cause Resource Preferences v…
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Impoting XML file for new User type createdContent Hi, We tried Exporting the screen configuration for Mobility from one user type to the newly created user type and saved that. When we import the XML file for th… -
Is it possible to manually resize Resource Row Height in the Dispatch Console?Summary: Hi everyone I have a request from a user regarding the UI customization in Oracle Field Service. In the Activity List, users can easily use the "Resize row" (Ri…
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How to detect if a File Type property is empty or has a file uploadedSummary: We want to extract Files / Images from OFSC, how to determine the file property is not empty before we make the API calls. Content (please ensure you mask any c…
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Reports table for Oracle Fusion Field ServiceHi Team, We are trying to use a BI Publisher (BIP) report to extract and store data in our data warehouse for reporting in Oracle Fusion Field Service and audit purposes…
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More than 1 Bundling rule in FFSSummary: We have a scenario where an Activity type should be bundled based on Address and Zipcodes but the other Activity type should be bundled based on another custom …
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Routing Plan Run Got Timeout - Can a user be notified?Summary: Although not always, we experience our Routing run status showing Failed due to a Routing Plan Timeout Expired error. There is a fix anyway to consider increasi…