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Field Service
Discussion List
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REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on February 19th & 20th across our Marketing & Sales Unification, Revenue Transforma…
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REGISTER NOW: Oracle Field Service 25A Release Deep Dive Webinar - February 26th. 2025REGISTER NOW: Oracle Field Service 25A Release Deep Dive Webinar - Wednesday, February 26th, 2025 Summary: Register now for our quarterly Oracle Field Service Release De…
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Is it possible to compare dates via message scenarios?Summary: We'd like to indicate whether a task is being worked earlier than its original Due Date. We have a property that is cloned from the "Date" property when an acti…
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REST API - Activity position change in routeIs there any particular field that updated task position in route with out updating field positionInRoute in OFSC? Which all fields have capability to update task positi…
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Task Management : Using the same task for multiple customer visitsSummary: We have a specific requirement where we need to use the same task for multiple visits. Content (please ensure you mask any confidential information): This is ou…
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Is it possible to exclude the options from an Enumeration type field, according to the previous seleWe are developing the checklist further to include additional services that field employees can perform in the activity. On the completed/not completed activity screen, …
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OFSC API IntegrationSummary: Is there a way to make a HTTP POST API call without using triggers/message scenarios in OFSC on activity events? Is there a way to call directly end URL without…
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Ofsc validation to check if current date is greater than start date of an ActivitySummary: We would like to implement a validation in Oracle Field Service Cloud to ensure that a field is made Read Write only when the current date is always greater tha…
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How to record total activity duration and travel time after suspending an activity?Summary: How to record or get total time spend on the activity once I suspend the activity and original activity status is updated to pending? In suspend scenario, for e…
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Is there a native way to generate a PDF with all the activity fields?We need to generate a downloadable PDF of all activities, including all the normal fields plus photos and signatures. What is the best way to do this?
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How to create a Logical Hierarchy in OFS using OFS-Maintenance AcceleratorSummary: We want to setup Solution for Kitting - Dekitting in OFS using OFS-Maintenance Accelerator for which we need to understand from Solution Standpoint how we can A…
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After 25A, is Banner(Pre-built data visualization reports for ADW) displayed once per instance?Summary: When we download the reports and configured tables in the application details page. The Banner will not be visible once you have already downloaded the reports.…
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Monthly Updates for OFS - 25A OnwardsSummary: Is there a new process for applying WMPs to OFS from 25A onwards? Content (please ensure you mask any confidential information): We have an open SR where a fix …
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Impact of Migrating Field Service to FusionI want to understand the impact of migrating Oracle Field Service (OFS) to the new Oracle Fusion SKU, particularly regarding existing configurations, integrations, and d…
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Where can i get the OFS accelerator package that connects to CCS?Where can i find the OFS accelerator package that connects to Oracle Utilities CCS? https://docs.oracle.com/en/industries/energy-water/cloud-integrations/22b/ccs-ofs-set…
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OFSC events/subscriptionsSummary: OFSC events/subscriptions model acts like batch or realtime? Once subscribed, will the events be sent automatically (if yes, where do we define the URL to sent …
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How is Timesheet processed in OFSC?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Oracle Field Service is now available on Oracle FusionSummary: Our business client has received the email communication from the ORACLE stating: We are excited to inform you that Oracle Field Service is now available on Ora…
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CCS ACTIVITY IS NOT FLOWING TO OFS but Outbound Communication got created in CCSSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Maximum size allowed by an enumerated propertyHello! I would like to know what is the maximum size that an enumerated property allows? Both in number of "options" and in string size of each "option" Thanks
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Making changes for accessibility - such as colours.Summary We have a need to re-evaluate accessibility options. Previously, we determined that the only available solutions required modifications at the individual machine…
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Facing issues with turning on Teamwork functionalitySummary: We are not able to turn on Teamwork functionality. Content (please ensure you mask any confidential information): We have a requirement, where we get one task a…
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Feasibility of Generating Timesheet Data Based on Activation and Deactivation RouteSummary: Product: Oracle Field Service Cloud Title: Feasibility of Generating Timesheet Data Based on Activation and Deactivation Route in Oracle Field Service Cloud Use…
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Can we send email to the destination resource using the "On Move" message scenario triggerSummary: We want to be able to message our team members (Resources) via email when an activity is assigned to them by routing (generally when customer books via self-ser…
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Clarification of Field Service instance refresh data optionsSummary: Within the Field Service instance refresh options there is a data option, the documented description of each is not clear, I'm looking for a better description.…
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What are the list of attributes related to external and internal change order attributes in PO & PASummary: We are implementing the approval rules for a change orders. can we get the list of attributes segregated with Internal and external change orders to decide the …
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How to get started with writing custom codes in OFSC? Please provide guidanceSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Standard Plugin not reflecting in Add Plugin tabSummary: We have a situation with OFSC Test Instance : https://ofsc-9adc1f.test.fs.ocs.oraclecloud.com There is no Option of Standard Plugin when we click on Add Plugin …
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Invalid Task Order - Error while moving taskSummary: while trying to move task from one tech to a different tech, its giving me a "Invalid Task Order" error. But only for the one tech I need to move the call. The …
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how to implement 24*7 work shiftSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Custom Message Boxes or Alerts in Oracle Field Service Cloud (OFSC) for Highlighting WarningsTitle: Custom Message Boxes or Alerts in Oracle Field Service Cloud (OFSC) for Highlighting Warnings Hi everyone, I have a question regarding the way alerts and warnings…
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Unable to add parts to activity in Oracle field serviceHi team, We're trying to add parts logging in as a technician for an activity. We're getting an option to Replenish Trunk Stock but not order parts for a specific activi…