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Field Service
Discussion List
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Announcing: Oracle CX Partner Enablement Training Series (Sep 8 - Oct 2)We’re excited to invite all Oracle implementation partners to join our upcoming Oracle CX Partner Enablement Training Series, starting September 8 and running through Oc… -
REPLAY: Oracle Fusion Field Service 25C Release Deep Dive (aired August 27th 8 AM PT / 11 AM ET)Watch the replay of the Oracle Fusion Field Service 25C Release Deep Dive Webinar Summary: Watch the webinar replay of our quarterly Oracle Fusion Field Service Release … -
How do I configure Oracle Field Service to use Oracle FastConnect?Good morning, I was asked by my supervisor to inquire if it is possible for Oracle Field Serivce to be configured to use Oracle FastConnect. If so, is there any document… -
Adding a button in the 'Complete activity' layoutSummary: We would like to add a button element (external application plugin with URL) in the 'Complete Activity' layout, but OFSC doesn't allow it. Content (please ensur… -
Asset Detail PlugIn Setup (Version 3.0.2)Summary: Hi, I am trying to install Asset Detail Plugin with version 3.0.2 but it keeps saying : Critical ErrorWe encountered an issue while trying to fetch the authoriz…
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Fusion Field Service and Windows Phone and AttachmentsSummary: My understanding: Using 25C FFS, images can only be attached via the mobile device. Field Service still only provides an installed iOS and Android version of th…
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Oracle's recommendation to migrate Plugins and Other Configurations from One Instance to Another.Summary: Hi Team, We want to understand Oracle's recommendation to migrate configuration like Plugins, Properties, Message Scenarios, Activity Types etc. from lower inst…
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What does this mean in routing - Travel statistics for specified travel keys is missingSummary: I just want to understand a bit on the routing failed error - Travel statistics for specified travel keys is missing. Content (please ensure you mask any confid… -
Closing booking interval behaviour has changedSummary: Previously, we investigated how closing booking intervals affected the number of offered slots, noting that the relationship isn't straightforward. Previously, …
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Forms with pdf generationSummary: Hi Team, We have a form in Field Service that uses several activity properties, and it is configured to generate PDFs for sharing. I’d like the PDF to only show…
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GPS Updates to OracleSummary: . Business Rules: Oracle OFSC & HS • What are the business rules that are set up in terms of how Oracle polls the device? • What are the rules for when the Engi…
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Contigent worker in new fusion field serviceSummary: How does the contigent workers license will work in new Fusion Field service ? Content (please ensure you mask any confidential information): With the new Fusio…
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Disadvantage when querying a table-type property via REST (using XSLT transformation)Hello! When querying for an activity using the REST API "Get an activity," we are encountering issues with the value of a table-type property (using XSLT transformation)…
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Replace dot icons in map view with arrowsIs it possible to replace the dots (balls) displayed in the dispatch map view, which tracks the locations the resource has passed through and stores the time with an arr…
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Routing Error - Improper Cost ConfigurationSummary: When i tried to schedule an activity from non scheduled pool using routing i have received an error - Improper cost configuration. Could you please help to unde…
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Restricting the technicians to start next day activity if previous day activity is still in startedSummary: With the overnight work setting set to 24 hours since midnight, technicians should not be able to start the next day activity until they complete the previous d…
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how can we setupthe connection with Fusion Field service to Fusion Service for Scheduleing workorderSummary: Hi, I was trying to setup a connection from Fusion service to fusion field service , the connection is showing success but trying to fetch workzone and showing …
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Why doesn’t HCM-OFS Accelerator sync Talent Profile competencies to Skills instead of Job Profiles?Summary: The current implementation maps Job Profiles in HCM to Resource Skills in OFS, but Job Profiles do not represent the granular competencies of a resource. Talent…
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Option to configure the time zone on behalf of Field Technicians in the new Fusion Field ServiceSummary: Is there is an option to set the time zone on behalf of field technicians, instead of requiring technicians to log in to the Fusion application and update their…
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Data retention with Fusion Field ServiceSummary: Wanted to confirm if there is any changes on the data retention policy of oracle field service, now that it has moved completely into the fusion cloud. Content …
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How to extract resources/users data in excel/csv for validation?Summary: Hi Team, We are creating around 4000 users/resources using integration from a source system. We want to validate our data creation after they are created in OFS…
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Not able To Create Activities in FFS using Oracle Maintenance Accelerator for FFS From Maintenance.Summary: Not able To Create Activities in FFS using Oracle Maintenance Accelerator for Oracle Fusion Field Service when Work order is created using Work Definition (op C… -
interim activity statuses in UTC formatSummary: We have observed that interim activity statuses (such as "Enroute", "Started", etc.) sent from Oracle Field Service (OFS) to Oracle Utilities Customer Cloud Ser… -
OFSC - Get a File property using the Get activities API methodGreetings, We're trying to find out whether a field is complete in OFSC or not.The field type is file, in this case a photo.We've tried using the Get activities method, …
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API limitations on Bulk update resource inventories REST APISummary: Hi team, We are using Bulk update resource inventories (https://docs.oracle.com/en/cloud/saas/field-service/cxfsc/op-rest-ofsccore-v1-resources-custom-actions-b…
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API Parallel Call Limits for Resource Bulk Inventory Create EndpointSummary: We are utilizing the Resource Bulk Inventory Create API to create or update inventory records for technicians. Could you please clarify if there are any restric…
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Need guidance to include Manufact. Part Number data from Inventory in Field Service Inv AcceleratorSummary: In Fusion Inventory, when performing an Item Quantities search, we have the capability to search using a Third-Party Item Number (for example, a Manufacturing P…
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Export Functionality not present for messages and History details of Activity ID in Field ServiceSummary: Hi Team, Can you please let us know how we will able to export all the messages and history details of respective activity id in Oracle Field Service Cloud.. Al…
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How to configure the suspended activities get auto cancelled after 45 days in Field Service CloudSummary:Hi Team, Can you please guide and suggest how to configure the suspended activities get auto cancelled after 45 days in Field Service Cloud. Content (please ensu…
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Fusion Field Service - User type condition not worked in configuration - Locked outSummary: We got locked out of user type configuration after we tried to provide the condition user type should be visible to only priviledged admin Content (please ensur…
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Routing Run time showing as 'Waiting' for too long and not assigning activities to resourcesSummary: Hello All! I'm trying routing feature in OFSC on a bucket with activities in pending status. After running the routing plan I can see the plan keeps running for…
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Can monthly maintenance be rescheduled?We were planning a large configuration change for our Oracle Field Service system in prod, but then received an email that our monthly maintenance was scheduled to happe…