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Field Service
Discussion List
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August Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for June. In this one hour showcase, you’ll get an in-depth look at Oracle's best…Kayleigh Halko - Oracle-Oracle 32 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle -
REPLAY AVAILABLE: Oracle Fusion Field Service 26C Release Deep DiveWatch the replay for the Oracle Fusion Field Service 26C Release Deep Dive Summary: Watch the replay of the quarterly Oracle Fusion Field Service Release Deep Dive Webin… -
What is the best way to reorder sections within a layoutSummary: What is the best/recommended way to reorder sections within a layout? Content (please ensure you mask any confidential information): Trying to reorder sections … -
Reservation in Oracle Field Service CloudHow can I reserve "parts" in OFS and synch it up with Fusion Inventory We have two scenarios: Service Work Order lists out parts (serialized / non-serialized) which are …
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Reset form content in Workflow stepSummary: Hello In the Workflow, it's possible to go back or forward in steps defined in Workflow. How it's possible to reset form content if technician go back in step d…
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When and why page is not loading in Add Pending WorkerSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Standard WO to OFS Sync (No OIC): Activity Start/End Times Defaulting to 12:00 AM and 12 AM+durationSummary: Content (please ensure you mask any confidential information): We are testing the standard Work Order to Oracle Field Service (OFS) integration without using OI… -
Information Reqd: OFS Plugin limitationSummary: Need information on the maximum number embedded plugins allowed in Oracle field service, and the maximum number of properties that can be added in a single plug…
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Segmentable activities visible in “Show non scheduled activities” but missing in Route viewSummary: Hello community, I’m observing the following behavior in the Dispatch Console (Oracle Field Service 26C release): I select a resource → Show non scheduled activ…
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Oracle Fusion Field Service OOTB AI AgentsHi everyone, Does anyone know whether Oracle currently provides any OOTB AI Agents for Oracle Fusion Field Service I’ve been looking through AI Agent Studio, but I can’t…
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How does Oracle CX Field Service calculate Named User licenses?Summary: Understanding how Named User licenses are calculated in Oracle CX Field Service Content (please ensure you mask any confidential information): We are trying to … -
Restoring Activity Type colors in the "My Route" page (Release 26B)Summary: Hi everyone, We are currently working with the 26B release and we noticed a significant visual change in the "My Route" page (Mobility / Core Application). In t…
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Restrict Activity Completion Based on Customer Location in Oracle Fusion Field ServiceSummary: Hi Everyone, Is there any standard feature or configuration available in Oracle Fusion Field Service to restrict the completion of an activity based on the tech… -
Dispatch Console's Control Number Display QuestionSummary: Good day! I am not sure what's the actual name of the display but I just called it Control Number. This is the left digit and right digit besides the resource n…
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Fusion to field service Resource sync issueSummary: A couple of users were created through the Manage Users task, but their corresponding resources are not being synchronized to Fusion Field Service as expected. …
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Creating a Field Resource in Fusion Field Service Without an Associated UserSummary: I have a requirement to create a Field Resource in Oracle Fusion Field Service without associating it with a user. When I create a Field Resource through Manage…
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fusion field service to optimize the activity routes for a technician on a given daySummary: Suppose five work orders are assigned to a technician. I want these work orders to be automatically scheduled based on the optimal route, minimizing both travel…
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26C work skill conditions in Fusion Field Service activity type not visible or editableSummary: In 26C Fusion Field Service noticed that the work skill conditions - activity type is not visible or editable. It shows the numbers which is actually correspond… -
New base URLs for the OFS API?Summary: I notices that some new APIs in metadata are now starting by /api/field-service/routing/v2/ (example: /api/field-service/routing/v2/routingProfiles/{profileLabe…
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How can we Track the Geo location of vehicles in the map view in fusion field service?Can we see the vehicle’s location on a map in Oracle Fusion Field Service, similar to how we can view the resource location in the map view?
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work skills, activity types are not loading in fusion setup and maintenance after 26C updateSummary: In 26C update, work skill, work zone, resource type, activity types, timezone, shifts and schedules are moved to fusion env> setup and maintenance> field servic…
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Field Service Inventory sync from Oracle Inventory 26BSummary: Hi all, Fusion field service 26B include a direct integration with Oracle Inventory. As per the release notes, if stocking locations are configured and assigned…
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Add master activity ID and global status of multi day activities in message scenarioSummary: In multi day activities, OFSC segment activity in multiple segment. Each segment can be managed independently. In the creation of this WO, REST command return t…
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OFFS 90-day retention: does it purge activities linked to a Fusion Field Service Work Order?Summary: We are evaluating whether to use the new Fusion Field Service Work Order model (26A, no OIC accelerator required, per Implementing Fusion Field Service Work Ord…
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Can we create multiple Field Service Activities against same service work order, each activityHi, Based on the 26A update, we see that a single service Work Order can be associated with multiple Field Service Activities. Does this mean that, against a single Work…
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Embedding Fusion Service OTBI Dashboard in Oracle Fusion Field Service DashboardSummary: Hi All, I am trying to embed an OTBI dashboard into Oracle Fusion Field Service (FFS) using the Embedded Dashboard option and the OTBI dashboard URL. However, t…
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Auto-created Work Orders via Groovy script bypassing Fusion Field Service (FFS) activity creationSummary: We are using a Groovy script to automatically create Service Work Orders from Service Requests. While the Work Order records are successfully created in Fusion,…
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Prevent Inventory Installation When On-Hand Quantity Is Negative in FFS.Summary: Oracle Fusion Field Service currently allows technicians to install inventory items even when the available on-hand quantity is negative. This can result in ina…
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Fusion; HCM Person Record to FFS mappingSummary: We have a very large organization that is deploying Fusion HCM, Service and Field Service. Trying to understand the relationship of the person record details an… -
Move Activity suggests different slots for different TechniciansSummary: We have built routes for a bunch of users, when I use the Activity Hint Card → Move Activity option, select the date - Field Service Cloud suggests different or…
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Fusion Field Service Data Extraction from Fusion TablesSummary: Hello, Checking on the options to extract and load Field Service data from Fusion into External DB. I have explored the following options: BICC PVOs – could not…
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Adding a work skill condition for cname or ccitySummary: In Work Skills conditions, we are able to add conditions for native fields [czip] and [cstate], however native fields [cname] and [ccity] are not available. Con…