To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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May Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for April. In this one hour showcase, you’ll get an in-depth look at Oracle's bes… -
Register Now: Oracle Fusion Field Service 26B Release Deep Dive - Wednesday, May 20th, 2026Register today for the Oracle Fusion Field Service 26B Release Deep Dive Webinar Summary: Register now for the quarterly Oracle Fusion Field Service Release Deep Dive We… -
April Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for April. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 1 view 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Native Integration for Fusion Field Service and Fusion Field ServiceContent (please ensure you mask any confidential information): Hi Team, Just wanted to check with native integration between Fusion service and Fusion Field Service I ha…
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Fusion field service instance cloningSummary: Hi team, Can Fusion Field Service instances be cloned from one other (either test to test or test to production) using cloud console as it was done in standalon…
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Oracle Field Service Reporting & AnalyticsHi all, I’m looking to better understand the reporting and analytics capabilities around Oracle Field Service. From what I can see, OFS provides strong real-time operati…
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Ability to compare configurations setup in two OFSC EnvironmentsSummary: Hi Team, Do we have any tool or automatic way to compare configurations in two OFSC Environments. Thanks, Nishant Content (please ensure you mask any confidenti…
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Routing - assign to technician route outside activity access scheduleSummary: I have a requirement to allow routing to assign activities even outside the access schedule that we have sent with the activity. Basically, we want to assign to…
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How can we upload files (excel/word) via gallery in Fusion Field ServiceSummary: Hello, We are using Fusion Field Service in our implementation. Currently, we are using fusion attachments to send attachments from FFS to Maintenance Work Orde…
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Native Integration between Fusion Service and Field ServiceSummary: We have set up a connection in Fusion Service using below Connection details URL - {{Fusion Service URL}}crmRestApi/resources/latest/fieldServiceConnections Bod… -
Limit on Number of Forms in Oracle Fusion Field Service in 26 A?Hi Team, Is there any limitation on the number of custom forms that can be created in Oracle Fusion Field Service? Oracle documentation mentions that we can create forms…
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Pro Tip - Understanding Bug and Defect Handling in Oracle SupportThis Pro Tip explains how Oracle Support manages bugs and defects in Oracle applications, including how issues are evaluated, tracked, and resolved. Understanding this p…
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Pro Tip - Understanding Pod Sizing for Fusion ApplicationsThis Pro Tip provides an overview of pod sizing in Oracle Fusion Applications and explains how resource allocation impacts system performance. Pod sizing ensures that ap…
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Pro Tip - Understanding Customization Guidelines in Oracle SupportThis Pro Tip provides an overview of Oracle Global Customer Services Customization Guidelines and explains how customizations impact support interactions. Understanding …
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Pro Tip - Navigating Help Center DocumentationThis Pro Tip provides an overview of Oracle Help Center documentation and explains how to effectively navigate available resources. The Help Center offers comprehensive …
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Pro Tip - Understanding Patching Options for Fusion ApplicationsThis Pro Tip provides an overview of patching in Oracle Fusion Applications, including available patching options, scheduling, and best practices for managing updates. P…
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Pro Tip - Escalations and Manager Requests in Oracle SupportThis Pro Tip provides guidance on how to request management attention for a service request (SR) within Oracle Support. The escalation process is designed to ensure that…
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Pro Tip - Understanding Quarterly Updates for Fusion ApplicationsThis Pro Tip provides an overview of Oracle Fusion Applications quarterly updates, including what they contain, how they are scheduled, and how to prepare for them. Quar…
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Pro Tip - Creating Environments in Oracle Cloud ConsoleThis Pro Tip provides an overview of how to create Fusion Applications environments using the Oracle Cloud Infrastructure (OCI) Console. Creating environments is a key s…
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Asset Details Plugin - Not seeing option to delete parametersSummary: I am working in Asset Details Plugin in Oracle Fusion Field Service 26 B version. I am not seeing an option to delete the parameters. I basically wanted to recr… -
Is there any way to control dispatcher see only 3 weeks of History?Summary: Business wants Dispatcher to see only 3 weeks of History in FFS is it possible by using Restriction on visibility filter or by any way?
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Ability to customize "Stop Travel" screen to add CommentsSummary: Hi Team, We have a requirement to be able to customize "Stop Travel" screen, similar to "Suspend Activity" screen. We need to add a mandatory field named "Comme…
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Dispatch Console – Monthly View not showing Mass Repeating ActivitiesSummary: Hi, we recently received confirmation via a Service Request that Mass Repeating Activities are not displayed in the Monthly view of the Dispatch Console. For ou…
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Issue Configuring External Application Plugin (APK / Non-HTTPS)Summary: Hello All, We are trying to configure an external application using Plugin → External Application, but the application is not hosted on HTTPS (Web) its only APK…
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How to show message in activity history of main activity when End prework is Completed in OFFS.When a Prework activity is created, a message is recorded in the parent activity history indicating that “Prework started.” However, upon completion of the “End Prework”…
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Pro Tip - Working with Implementation Support Leads (ISLs)This Pro Tip provides an overview of Implementation Support Leads (ISLs) and explains how they support your organization throughout the implementation lifecycle. ISLs se…
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Pro Tip - Understanding Oracle Technical Support PoliciesThis Pro Tip provides an overview of Oracle Technical Support Policies and explains how they define the scope, procedures, and service expectations when working with Ora…
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Pro Tip - Using the Support Site for Fusion ApplicationsThis Pro Tip provides an overview of the Oracle Support Portal and its main features for Fusion Applications users. Understanding how to navigate the support site enable…
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Pro Tip - CCC Best Practices for Asking Questions EffectivelyThis Pro Tip explains how to effectively use Cloud Customer Connect (CCC) to receive faster, more accurate answers from the community. By following a structured approach…
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Chats associated with a resourceHi, It is possible to obtain the chats associated with a resource via API? Thanks! -
Is there a way to move the clone of a suspended activity to another resource via message scenarioSummary: Grettings, we want the supervisors to visit the clients of activities that technicians suspended, is there a way to move the clone of the suspended activity via…
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Dispatcher approval option to transfer Activity with skills and zones mismatch in collaboration?In Oracle Fusion Field Service, we are using Collaboration to allow field resources to coordinate and, where appropriate, transfer activities to another resource. We und…
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Multi-day Activity Removal Behavior: Deleted vs. Canceled Status Before and After Route ActivationSummary: I would like to ask for clarification regarding the removal of multi-day activities in the Dispatch Console. If I assign a multi-day activity to a resource and …