To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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August Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for June. In this one hour showcase, you’ll get an in-depth look at Oracle's best…Kayleigh Halko - Oracle-Oracle 26 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle -
REGISTER NOW: Oracle Fusion Field Service 26C Release Deep DiveREGISTER NOW for the Oracle Fusion Field Service 26C Release Deep Dive Summary: Watch the replay of the quarterly Oracle Fusion Field Service Release Deep Dive Webinar, … -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Embedding Fusion Service OTBI Dashboard in Oracle Fusion Field Service DashboardSummary: Hi All, I am trying to embed an OTBI dashboard into Oracle Fusion Field Service (FFS) using the Embedded Dashboard option and the OTBI dashboard URL. However, t…
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Auto-created Work Orders via Groovy script bypassing Fusion Field Service (FFS) activity creationSummary: We are using a Groovy script to automatically create Service Work Orders from Service Requests. While the Work Order records are successfully created in Fusion,… -
work skills, activity types are not loading in fusion setup and maintenance after 26C updateSummary: In 26C update, work skill, work zone, resource type, activity types, timezone, shifts and schedules are moved to fusion env> setup and maintenance> field servic…
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Prevent Inventory Installation When On-Hand Quantity Is Negative in FFS.Summary: Oracle Fusion Field Service currently allows technicians to install inventory items even when the available on-hand quantity is negative. This can result in ina…
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Fusion; HCM Person Record to FFS mappingSummary: We have a very large organization that is deploying Fusion HCM, Service and Field Service. Trying to understand the relationship of the person record details an… -
Move Activity suggests different slots for different TechniciansSummary: We have built routes for a bunch of users, when I use the Activity Hint Card → Move Activity option, select the date - Field Service Cloud suggests different or…
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Fusion Field Service Data Extraction from Fusion TablesSummary: Hello, Checking on the options to extract and load Field Service data from Fusion into External DB. I have explored the following options: BICC PVOs – could not…
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Adding a work skill condition for cname or ccitySummary: In Work Skills conditions, we are able to add conditions for native fields [czip] and [cstate], however native fields [cname] and [ccity] are not available. Con… -
App Composer FCL values not showing in FFS Work Skill Conditions (Service Work Order)Summary: I am looking for some guidance regarding a limitation we are hitting with field sync between Service Work order and Fusion field service. Fixed choice list type…
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Quota Booking Ignores Restrictive Work Skill Group RequirementsSummary: Hello, We are experiencing an unexpected behavior regarding Availability-based / Quota-based capacity booking. The system is returning available capacity for an…
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how to stop subscription to be honored by service logistics chargesSummary: we have requirement from client that when field service technician completes his job, he answers certain questions which are predecided. These answer may mean s…
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Fusion Field Service Native Inventory Integration and Collaboration – Inventory TransferHi Team, We are currently evaluating the native Oracle Fusion Service Logistics ↔ Oracle Fusion Field Service inventory integration (26B) and have a question regarding C…
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How to invoke an SSO enabled browser based application from within OFSCSummary: Content (please ensure you mask any confidential information): Our OFSC environment is SSO enabled, Technicians login via SSO and Debrief tasks, we want to acce…
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Previous day's activities get stuck in En Route statusSummary: Sometimes the users suspend an activity, to be scheduled for a future date, while completing the last valid activity — they are automatically put into En Route …
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Where we can set calendar weeks for quota and capacitySummary: on business rules screen there is configuration for Quota management under that there is option for quota and capacity there we are able to select the calendar …
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Field Service Inventory sync from Oracle Inventory 26BSummary: Hi all, Fusion field service 26B include a direct integration with Oracle Inventory. As per the release notes, if stocking locations are configured and assigned…
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DFF Warning messageI have a DFF in classic page (Descriptive Flexfield) in Oracle Fusion Procurement that captures an amount from EPM. I would like to know if there is a way to enforce a v…
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How to Complete an Individual Depot Repair Work Order Operation Using REST API?I am working with Oracle Fusion Depot Repair WorkBench (Service Logistics). A repair work order contains multiple operations, for example: 10 – Initial Inspection 20 – D…
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Ability to set Dispatch Console List View Columns Sequence and Width Globally/User TypeSummary: Hi Team, Have below two queries: We have a requirement for business where they have shared the sequence of columns to be shown in dispatch console. This needs t…
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25C PDF Generation - Image File Height/Width HandlingSummary: Has anyone successfully managed to apply styling to an image/signature file in the OOTB PDF Generation functionality? I'm not an HTML pro, but anything i have t… -
Fusion Field Service Activity Details in Fusion Service Work OrderSummary: Hi All, We were able to set the Fusion Field Service connection and the WO from Fusion service gets created in Fusion Field Service and the updates can we seen …
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Ability to show alert pop-ups to OFSC usersSummary: Hi Team, We have a scenario where user may have to work/update an already completed OFSC activity's plugin based on the response comes from source system/OIC. D…
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Fetch Fusion BIP Report data from Field Service PluginSummary: We are developing a custom Fusion Field Service plugin that needs to display data from a Fusion BIP report. Currently, we are able to retrieve the report data o…
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Issue with Inventory Based Routing in Oracle Field ServiceHi Team, I am facing an issue with inventory-based routing in Oracle Field Service. We have two OFS instances: In the first instance, inventory-based routing works as ex… -
Can we disable Service Window/SLA alert on dispatch ?Summary: hi, we are looking for ways to disable service window / SLA warning alerts on activity on dispatch as this is changing the color of the activity which client wa…
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Error during inventory creation in segmentable activitiesThe issue we are experiencing is the following. At first, a segmentable activity is assigned to a resource (R1). Then it is moved to another resource (R2) but the user d…
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Text to Speech Functionality In OFSSummary: Hi All, We have a requirement in Oracle Field Service (OFS) where field engineers should be able to listen to work order instructions while traveling to the cus…
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Ability to increase Activity Transfer Timeout time from 10 minutes to couple of hoursSummary: Hi Team, We are using collaboration feature to transfer activity from one user to another. Transfer gets expired after 10 minutes if not responded. Can someone …
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Ability to send activity form/plugin screenshots to Object Storage similar to attachmentsSummary: Hi Team, We have configured a property with Type Attachments and OCI Object Storage as External Storage. When user takes a picture using this property, picture …
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Add master activity ID and global status of multi day activities in message scenarioSummary: In multi day activities, OFSC segment activity in multiple segment. Each segment can be managed independently. In the creation of this WO, REST command return t…