Field Service
Discussion List
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WATCH REPLAY: OFS 24C Release Deep Dive WebinarWATCH THE REPLAY: OFS 24C RELEASE DEEP DIVE Summary: Product Management reviews new features in the 24C release of Oracle Field Service. Content: Watch the replay of our… -
API de ubicación en tiempo real de recursoSummary: Necesito una API que pueda utilizar en un plugin, para poder obtener la ubicación de un recurso (EN TIEMPO REAL) cuando se realiza una actividad. Content (pleas… -
sort the meter activities in ascending order using Meter PluginSummary: as per documentation and meter read plugin functionality 'The A_Meter_Order_Number property is used to sort the meter activities in ascending order'. The pendin… -
Channel configurationSummary: Hello! I have created a new channel but I have the problem that there is no connection between OFSC and the external system. How can I check that the Host is th…
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create Activities associated to a lead while importing the lead using APISummary: How to Import activities associated to a lead while importing the lead using API. Ask here is i want to create one lead associated with multiple activities how …
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how to enable notifications in the collaboration window for OFS?When we open our collaboration window/pane we don't have the bell icon or notifications tab. How do enable this feature in OFS?
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Suspending and resuming activity should not impact uploading of live photos/documents in OFSSummary:Hi Team, If activity is suspended then resumed on Oracle Field Service, there should be a capability to upload live photos cannot be uploaded again. Ability to u…
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Modify the 60-minute Timeout for a user's login session in OFSSummary: Hello, I would like to know if modifying the 60-minute Timeout for a user's login session in OFS is possible. We are looking for alternatives to the problem tha…
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using service area for work zonesSummary: if we are using service area for work zones. we are using zone key as wam_activity_serviceArea which would contain zone and would be mapped to WACS. for mapping…
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Use Routing to move activity from Resource non-scheduled to original bucket?Summary: We have a technician and office user behavioural challenge to overcome:- Technicians leaving assigned customer activities on their Routes overnight that are of … -
Custom status for Work Orders in Fusion ServiceSummary: Hi, We want to add additional status values for Field service Workorders. What are the possible ways to have the new custom status values? ONe of the possible w…
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meter reading sequenceSummary: how it can be ensured via filters. can filters sort base don value of field? Content (please ensure you mask any confidential information): Version (include the…
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Add comparisons on dates in the message scenario blocking conditionsHi, I would like to know if it is possible to add comparisons on dates in the message scenario blocking conditions or in the button visibility conditions? Thanks
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How to increase appointment slots in Oracle Field ServiceSummary: Hi Team, Currently, one of user facing the issues as existing slots are showing full. So, we need to increase appointment slots for this user, Can you please gu…
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Is it possible for the survey link to send more than one question to the customer in OFSSummary: HI Team, In the Survey Link Enhancement- Is it possible for the survey link to send more than one question to the customer in Oracle Field Service Can you pleas…
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Does OFS support the use of placeholders in a URL plugin?Summary: We'd like to add a GIS plugin to our activity pages. Can it be configured so that the URL field can grab the latitude and longitude fields from the job and chan…
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Feedback required for Oracle Field Service ImplementationDear customers and partners, We want your opinions about what it’s like to implement Oracle Field Service. Earn a CCC “UX Hero badge” and a gift when you tell us your im…
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Best way to ensure reconfirming of data entered in a field on a form.Summary: We are trying to avoid typos in electric meter numbers entered by our meter servicers. We can certainly ask them to retype the number in a second field, but is …
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Barcode scanning can be accomplished via the browser version of Field Service?Summary: Anyone know if Barcode scanning of Electric Meters can be accomplished via the browser version of Field Service, or does it require the native app? Content (ple…
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Does anybody know the max length of subscriptionId in the REST APISummary: What is the max length on subscriptionId? Content (please ensure you mask any confidential information): Up until today, all our subscriptions has been 40 chara… -
Routing Error "Cost configuration. Activity was moved after routing run"Summary: Hello. We have different routing plans that run at 5am onwards, sequentially: Today Today + 1 day Today + 2 days … up to + 7 days We used the +day to ensure tha…
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Is there a way for a certain property string field to be formatted with color, bold, etc?Summary: Good day guys. I have this warning message from a return validation call and I put it on the Edit Form as a string property (e,g, cm_warning_message). Would the…
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Message Scenarios - Last activity of the daySummary: Good morning, I would want to implement an email or a collaborative chat for dispatchers when the technicians finish their last activity. How can I identify the…
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Restrict DELETE Permissions for Core APIs in Oracle Field Service CloudHi Team, Is there a way to revoke the DELETE permission for Core APIs within the REST API Application in Oracle Field Service? In the Application's Available Entities se…
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In which property is the start and end date and time of the TOA activity?Hello, I would like to know in which property the start and end date and time of the TOA activity are located. Since there are several properties related to the date. Th…
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OFS status OOB Customer Cloud UtilitiesSummary: can i get list of OOTB mapping of status between OFS and CCS that can be cancellable. For eg, Enroute status in OFS is cancelleable from CCS. In documentation s…
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Submit Service Request with the activity in Completed statusHello, I would like to know if in an OFS outbound message scenario step a Service Request can be sent with the activity in the Completed state. Thanks
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Report of users and permissions profile typeHello, I would like to know if obtaining a report in OFS of who viewed an activity in TOA on a particular date (who viewed the details of an activity) is possible. Also,…
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activities that are assigned to technicians that works overnight at some point become inaccessible.Summary: Our client have told us that they have technicians that work overnight but we are currently finding that the activities that are assigned to those technicians a…
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Is there a way to link two properties in OFS?We have two properties in OFS "Activity Type" and "Activity Lable". When we change the Activity type the job updates with the correct name however the job tag (activity …
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Event that is triggered by an Outbound Message error in OFSSummary: Hello, I would like to know if there is an event that is triggered when an Outbound Message error occurs, which we can extract using a rest API or similar. Than…