To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Field Service
Discussion List
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REMINDER: Service Automation Solution Overview Demo 5/22 @ 3PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
Seeking your Input for OCW 2025- CX Keynote and Theater SessionsWe want your input ! Planning is underway for Oracle Cloud World 2025 October 13—16, 2025 in Las Vegas. For our CX Keynote and Theater Sessions- we want to hear your sug…Graham McInnes, OPM Team-Oracle 20 views 0 comments 0 points Started by Graham McInnes, OPM Team-Oracle -
WATCH REPLAY: Oracle Fusion Field Service 25B Release Deep DiveWATCH REPLAY: Oracle Fusion Field Service 25B Release Deep Dive Webinar Summary: Join our live webinar of our quarterly Oracle Fusion Field Service Release Deep Dive Web… -
Read CSV files from SFTP location via Plugin in batch modeSummary: Read CSV files every hour which has activity data in SFTP location and create activities in OFSC without middleware. Content (please ensure you mask any confide… -
Language translation for pluginSummary: The plugins are created in English. How to make plugins multilingual for users ? Content (please ensure you mask any confidential information): OFSC provides OO…
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Rename Submit buttonSummary: Dear All, "We have a client requirement to rename the 'Submit' button on a specific screen, such as the Activity Details form. However, when we attempted to cha… -
Attachment Sync between Oracle Field Service cloud and Oracle Fusion Cloud.Summary: "Hi Team, Greetings! We are currently working on a Fusion Service to Field Service bidirectional attachment sync integration. We have created two integrations: …
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Manage OFSC users in Fusion Field Service CloudSummary: We are using Oracle Fusion Field service Cloud which is a new offering within Oracle Fusion platform. The stand alone OFSC environment all users used to be crea…
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Is there a method to rename "Missing Quantity" to "Quantity" in the Required Inventory list ?Hello Oracle Community, We are working with the Required Inventory section and have a couple of configuration concerns related to the quantity fields displayed. Please r…
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WMT: Append activity Timezone next to the Time window fieldSummary: Append activity Timezone next to the Time window field Content (please ensure you mask any confidential information): Today we generate the WMT theme for orders…
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Export activity to External systemHi Team We have requirement that some of work load from OFS can be exported to external system in which they can process these activity in their system. Also, when they …
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Query on Adjusting Travel Time via OFS API During 'Enroute' StatusHi Team, In the OFS UI, when an activity is in the 'enroute' status, we have the option to manually adjust the travel time. We wanted to check if this adjustment can als…
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How can we default travel time estimate in OFSC?Summary: Hi, How to default travel estimate value and ignore OFSC learned statistics which is currently influencing travel estimates when returning booking options respo…
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Fusion Field Service - Resource API update not working (Accelerator / Postman)Summary: As part of trying to enable the maintenance accelerator between FFS & Maintenance, we have run the integration "Oracle Maintenance OFS Resource Sync" & we have … -
Set Resource Time zone in new Fusion Field ServiceSummary: Unable to understand from where we can set different time zones for the resources in new Fusion Field Service. Content (please ensure you mask any confidential …
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List of Fields that can be edited in Group ActionHi All, We had a requirement to edit duration simultaneously for multiple activities . We could see that duration is not an editable field in 'Change Group of Activities…
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End Conference ability in collaborationSummary: Dear All, There is a requirement to end conference. we tested by giving leave conference but it will end conference for particular resource not for all. Please …
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Visible resource will not show hierarchy in Dispatch ConsoleSummary: Dear All, "There is a requirement to add a group along with its members to the visible resources. However, once we see dispatch console, the hierarchical struct…
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Enlarge the Checkbox SizeSummary: Dear All, There is a requirement to increase the size of the checkboxes on the form, as they appear too small on mobile devices. Is there a way to adjust the ch…
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Inventory tracking when unused or in custom statusSummary: Hi All, We have the below two client requirements: Q1. First is to send a notification to the resource if inventory is unused (which means it is in the resource…
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Is there a way to skip confirmation screen for Enroute ?Summary: When we click on Enroute button, we are led to a screen where we need to click submit and then the travel starts. we have a client requirement where we want thi…
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How to display a table using property fields?Summary: Hello. Our current screen displays up to five previous activities for the premise. Each activity is represented using property string fields. In the example bel…
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Light and Dark mode to Mobile ContextSummary: Dear All, There is an requirement of light and dark mode option, Is there an option for the user to set light mode or dark mode in mobile contexts? which provid…
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OFSC Enumeration value naming conventionSummary: Is there an Enumeration value naming convention that Oracle Suggests? Content (please ensure you mask any confidential information): Is there any Enumeration va…
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Working of attachments in Fusion Field Service (FFS)Summary: Hi everyone, I would like to understand how the attachment works in the new FFS environment. Content (please ensure you mask any confidential information): Base…
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Trigger the Plugin from Custom Form in OFSCHello Everyone, I have one requirement where i need to generate the PDF and take it to print option from the Custom Form. The fields in the Custom form are from Activity… -
GUIDE: How to setup OFS for using multi-attachment property with Fusion attachmentsSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove…Dmytro Shurkov-Support-Oracle 213 views 8 comments 3 points Most recent by Dmytro Shurkov-Support-Oracle -
Label name of Ordered & Not Ordered activitiesSummary: Hi Community Experts, I am seeking for the label name of the Ordered/Not Ordered activities for 1 of our complex business need. I tried to re-produce the scenar…
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Performance OFS MonitoringDear support, Our customer expects increase volume on the number of activities that our Production OFS installation needs to handle. All the integration with OFS is goin…
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Inventory Reservation in FusionSummary: we have used "Oracle Fusion Inventory Management Accelerator for Oracle Fusion Field Service" to sync inventory data to field service, when we install inventory…
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How to exclude an activity type from a specific bucket when using the bookingOptions API?Summary: Exclude specific activity type from being offered in a particular bucket using bookingOptions API in Oracle Field Service. Content (please ensure you mask any c… -
Not able to Concatenate "Description" in Required Inventory "Model" Property.Summary: We have a requirement to concatenate "Description" in Required Inventory "Model" Property Using Maintenance FFS accelerator Integration We observe that the Main… -
Cancellation of Activity in OFSCSummary: After an activity has been created, scheduled for a specific date, and assigned to a resource in OFSC, how long (exact timeframe) do we have the option to cance…