Field Service
Discussion List
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Upcoming Webinar: Oracle Field Service 23A Release Deep Dive (February 14th, 2023)PLEASE NOTE: The details in the actual event post are currently being updated, but the webinar is in fact for the OFS 23A Release on February 14th 2023 at 9:00 PST Summa…
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How can I search the parts catalog for a specific part with an API request?A customer has successfully uploaded items to their parts catalog through the API. However, they want to look up a specific part using the API to check the complete list…Jim Altmeyer - Support-Oracle 23 views 3 comments 0 points Most recent by Jim Altmeyer - Support-Oracle
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How to migrate service organization to FusionSummary: Looking for some pointers how define the service organizations in fusion Content (required): We have currently defined Service Organization and Operations separ…
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What launch condition is used to trigger a message when an activity placed in "En Route" status?**This post was created as part of a How to Service Request (SR) Summary: We'd like to use "En Route" as a launch condition for Message Scenario. "En Route" Support feat…
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Capacity of an individual resourceSummary: Content (required): Hi Team, Is there an API call through which we can fetch the capacity of an individual field resource and not just the capacity of the bucke…
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Is there a way to bulk resend failed Outbound messages ?Summary: Very frequently we are asked to reprocess work orders from OFS for which we go to Dashboards --> Messages Report --> Query for corresponding work order and its …
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Incidents notification and list of users authorized to open/view SRsSummary: How do I change the email that will receive outage and other notifications, and how do I add people to the list of authorized users to open SRs for OFS ? Conten…Renato Kermentz-Support-Oracle 7 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Can I change the label of standard properties on OFS ?Summary: We are getting an error in one of our integrations (OFS x Oracle Utilities) due to a mismatch of the activity identifier: appt_number versus apptNumber. Can I c…Renato Kermentz-Support-Oracle 26 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle
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Valid property email formatSummary: Hello community; Do you know if exist a regular expression at the level of a String property type and Email GUI, which allows validating that the format of an e…
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How to view SSL Certification expiry dateSummary: How to view SSL Certification expiry date Content (required): To view the certificate expiration date, please follow the instructions below. Google Chrome brows…
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Is there a way to identify who changed screens for a specific user type?Summary: **This post was created as part of a How to Service Request (SR) Customer received a complain that the technician screen was changed and he wants to know how to…Fernando Parreira-Support-Oracle 15 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle
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Visibility condition using 'contains' operative with multiple valuesSummary: How can we add multiple values in a visibility condition that is using the 'contains' operative? Content (required): When a visibility condition uses the 'in (e…
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Can we receive and process POST Message received from External System in OFSC Internal Plugin ?Summary: Hi Team, We are currently working on a solution, where in the first stage of the process we need to send few activity details, via URL parameters, to the Extern…
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Why can't I create a new OIC application on OFS with Basic Authentication ?Summary: I'm trying to create a new Application to integrate OFS with OIC using Basic Authentication, but this option is not available on the configuration screen: Conte…Renato Kermentz-Support-Oracle 81 views 5 comments 1 point Most recent by Renato Kermentz-Support-Oracle
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Customization: We need to capture how long a actvity remains in the same bucket.Summary: We need to capture how long a actvity remains in the same bucket. Content (required): We need to capture the ageing an activity in the bucket level in one of th…
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How to search for activities filtering by customer numberSummary: I want to perform a Get Activities REST API request, filtering the results by a specific Customer Number (customerNumber placeholder, customer_number property l…Renato Kermentz-Support-Oracle 21 views 2 comments 0 points Most recent by Eduardo Kimura-Support-Oracle
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Changing login type from SSO to non-SSO for multiple users (bulk)Summary: Is it possible to change the login type from SSO to non-SSO for multiple users at once (group action)? Content (required): We recently had to temporarily switch…
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Alert based on SLA endSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): The customer is requesting an alert for when the time to attend the Work…
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How to Identify if a given activity was processed by RoutingSummary: We have a scenario where we have scheduled a Bulk Routing and then followed by Sequential Routing, say when the Bulk routing started the run there were 10 activ…
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Can I remove a routing plan?Summary: Customer no longer need a routing plan and wants to delete it. Is it possible? Content (required): **This post was created as part of a How to Service Request (…Fernando Parreira-Support-Oracle 12 views 2 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle
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Autorouting % and ReschedulingSummary: Content (required): Hi All, On the routing tab one of the tiles is Autorouting %. We want to know if rescheduling an activity in OFS counts as a manual move and…
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Integrating OFSC with Inventory Management SystemHi Gurus, Has anyone integrated OFSC with an Inventory Management System. I would like to know of the approach we can use to achieve this. How will we be able to bring t…
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How to create popup dox if user tries to leave the page without saving the changes made in plugin?Summary: Content (required): How to force the user to click on save if some changes are made in a plugin but user forget to save changes and without saving tries to leav…
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What is the meaning of some values received on gpstracks Data Set ?Summary: As per this documentation, I see the Status field on the gpstracks Data Set have the possible values: 0, 1, 2, 4 and 8. However, I am receiving some different s…Renato Kermentz-Support-Oracle 12 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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String length validationSummary: String length validation Content (required): Hello community; Do you know if there is an operator or expression that can be used in the validation rules of the …
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How do I delete a user**This post was created as part of a How to Service Request (SR) Summary: How do I delete a user rather than just making them active/inactive? Version (include the versi…
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Is it possible to limit sessions to an user?Summary: Restrict sessions to an OFS user. Content (required): I want users to be unable to log in more than one device simultaneously Version (include the version you a…
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Resource name in activity details & search functionSummary Looking for a field, which would include bucket's or technician's name to provide quick information where activity isContent Hello, I'm looking for a field, that…
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What is the Placeholder structure for Glossary Items?Summary: I'm trying to edit some default messages in OFS via the Glossary. For instance I'm trying to change the "move" message for the mobile user. Content (required): …
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I need a Report to show all Resources with their Work Skills and Work ZonesSummary: I want to extract a report that contains all resources and their respective Work Skills and Work Zones associated. Content (required): **This post was created a…Renato Kermentz-Support-Oracle 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle