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    • Using the Reopen Endpoint: How to Resolve '409 - Cannot Modify Deactivated Route' Error in API

    in Field Service 1 comment

    Hello everyone,

    I am using this endpoint to create a copy of the activity specified in the path parameters (where the activity status is "completed"). However, I noticed that in some cases, the endpoint response returns the following restriction: 409 - Cannot modify deactivated route.

    My question is: why does this error occur? Is there any configuration that allows this restriction to be bypassed?

    Additionally, I am using the reopen endpoint to create the activity copy. Would this be the best practice for this purpose, or is there another endpoint more suitable for performing this operation?

    Documentation used:

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