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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Responsys
Discussion List
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🚀 Are you ready? Our Responsys Power Hours are launching!We are excited to introduce you to the Responsys Power Hour customer series officially launching in March. These sessions will help reintroduce you (or introduce you!) t…
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Oracle Responsys - 25A Release Overview [Feb - Mar 2025]Visit our Oracle Responsys Release Center for more information about Responsys related releases, Product Notices, and other important product information. Highlights for…
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Oracle Responsys Release CenterHere you can find information about Oracle Responsys features & functionality, as well as recent and upcoming releases. This page reflects the most up-to-date informatio…
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Webinar Alert: Unveiling the Future of Oracle Responsys: Product Vision, Enhancements [Feb 26]Join us in this exclusive 45-minute live webinar to discover how Oracle Responsys is evolving to help you deliver personalized, cross-channel campaigns at scale. Gain in…
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On-Demand: Critical Apple Mail Changes - What to know about the iOS 18 Update [Feb 2025]For the average brand, Apple Mail is where the majority of their email marketing campaigns are opened by their subscribers. For some, it can be upwards of 80%. So, Apple…
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Webinar Alert: The Biggest Shifts in Email Marketing Trends for 2025 [Feb 2025]The turbulence of the past few years has heavily influenced recent email marketing priorities and is shaping the trends that will dominate 2025. We can see those shifts …
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On Demand: 10 Big Customer Experience Ideas for 2025The customer experience is undergoing a dizzying evolution that's disrupting the status quo like never before. Brands must evolve their customer experience strategies al…
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Support for OAuth Credentials with Adobe Analytics IntegrationResponsys now supports OAuth credentials with the Adobe Analytics Integration. As of December 19, 2024, OAuth credentials support is enabled for all customer accounts cu…
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Power-Hour: Holiday Preparedness: Mastering B2C Email Campaigns & Deliverability Webinar [Nov 2024]Holiday Preparedness: Mastering B2C Email Campaigns & Deliverability Webinar [Nov 2024] Join us for an exclusive session on mastering holiday email campaigns with Oracle…
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Product Notice: Alert Related to Chrome and Firefox's Distrust of Entrust Certificates [Nov 2024]Distrust of TSL Certificates (AKA SSL Certificates) Signed by Entrust Recently, Google Chrome and Mozilla Firefox browsers announced their browsers will stop trusting TL…
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Product Notice: Oracle Responsys 2024 Holiday Preparedness UpdateWhat Did 2023's Holiday Season Look Like For Responsys? 2024 Holiday Preparedness Summary Over the past few months, the Responsys team has completed several major infras…
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👉️ Customer Briefing Alert: What’s New with Responsys (24ABC)What’s New with Responsys + Holiday Trends & Tips Now available on-demand: We'll share an overview of the latest Responsys 24 A/B/C release features and then dig into so…
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Oracle Responsys - 24C Release Overview [Sept - October 2024]Visit our Oracle Responsys Release Center for more information about Responsys related releases, Product Notices, and other important product information. Highlights for…
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Webinar Alert: Building Customer-Centric Programs within Responsys [Sept 2024]Building Customer-Centric Programs within Responsys Join Oracle experts Nick Cantu and JT Capps for our special customer event to learn some tips and best practices when…
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Curious about Responsys' Generative AI features?Enhance the creativity and engagement of your Responsys Campaigns with Generative AI Oracle is launching new Generative AI (GenAI) capabilities within Responsys. These f…
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Oracle Responsys Customer Briefing ReplaysIf you weren't able to join us for some of our past events, or would like to watch the sessions over again is the page you want to bookmark. Responsys Product Series Rec…
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On-Demand Webinar: Why a CDP can bring your marketing campaigns to the next level! [April 2024]Curious to learn why and how a CDP can bring your marketing campaigns to the next level? In this session we will discuss one of the hottest topics in Customer Experience…
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Oracle Responsys System Maintenance CalendarUpcoming Maintenance Dates I5 Maintenance Schedule All dates are tentative and subject to change. All of the following maintenance dates will include downtime. 📣 You can…
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On-Demand Webinar: Email Deliverability Best Practices [Jan 2024]Worried you're not making it to the inbox? Join Oracle expert, Markus Frank, as we explore strategies, tips and tricks to maximize your email deliverability in today's r…
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OCI Migration Prep - Domain Branding [2023 and 2024 OCI Migrations]Domain Branding with Akamai If your account is migrating to OCI in 2025, please review Domain Branding and OCI Migration [2025 OCI Migration]. Learn more about Responsys…
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Responsys' Move to OCI Data CentersAnnouncement: Oracle Responsys moves from our legacy data centers to Oracle Cloud Infrastructure (OCI) Oracle has a longstanding reputation for providing innovative tech…
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What to Expect When Your Responsys Account Makes the Move to OCIWhat to Expect When Your Responsys Account Makes the Move to OCI Learn more about Responsys' Move to the Oracle Cloud Infrastructure (OCI) Once you’ve completed all your…
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Oracle DYN Shutdown and Responsys Domain BrandingAnnouncement: Oracle DYN's shutdown impacts Domain Branding in Responsys Oracle DYN is shutting down at the end of May 2023. For many years, Oracle Responsys customers h…
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OCI Migration - How to Prepare***** If your Responsys account is hosted in Interact8 (i8) or Interact9 (i9), please refer to the "OCI Migration - How to Prepare (i8 and i9)" post ***** How to Prepare…
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Oracle Responsys Roadmap Update [March 2024]Oracle Responsys Product Vision and Roadmap Update [March 2024] Join Suresh Kalyanaraman, VP Product Management, Responsys and Jody Mooney, Group Product Manager for a d…
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Power Hour Webinar: "B2C Journey Unleashed: Crafting Seamless Customer Experiences" [March 26]In this webinar, we will present a sample Welcome Journey to showcase the art of the possible in B2C engagement. Discover how to capture data in real time from website u…
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Power Hour: "Maximizing Responsys: Supercharge Your Marketing with What You Already Own" March 13We are excited to formally introduce the Responsys Power Hour webinar series and will be kicking off with a high-energy session designed to reintroduce you to Responsys …
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Webinar Alert: "Maximizing Responsys: Supercharge Your Marketing with What You Already Own" March 13We are excited to formally introduce the Responsys Power Hour webinar series and will be kicking off with a high-energy session designed to reintroduce you to Responsys …
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What is the description mobile_permission_reason_ hb:sms_undeliverable?I've looked in the Contact List System Fields documentation (Doc ID 2572468.1) and there is no description for this value. Is there a more recent update to this document…
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Adding an additional field to callback notificationsWe currently have a callback named "sms_events" which subscribes to the events SMS_OPT_IN, SMS_OPT_OUT, SMS_FAILED, SMS_SKIPPED, SMS_MO_FW_FAILED, and SMS_DELIVERY_RECEI…
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What is the definition of "DONE" and "ACTIVE" in the "Status" column in Responsys?In Responsys, under the "Insight" dropdown, "Monitor Campaigns" tab, there is a column named "Status". In this "Status" column, there are 2 values - "DONE" and "ACTIVE".…
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Your current certificate is SBD, no action is requiredWhen trying to download the CSR for SSL renewal, I get the message "Your current certificate is SBD, no action is required." Is this an indication that Oracle is now han…
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Responsys CED file for Complaints only includes Hotmail domain, and includes many duplicatesWe get CEDs regularly but suspect we haven't configured this in an optimized manner. Reasons I think this is the case: We only get the results from Hotmail domain — this…
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FL:MERGEI have figured out all of the different merge types on my account but I can't figure out what the FL means for these three fields. FL:MERGE, FL:OPTIN, FL:OPTOUT. Does an…
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SOC 2 Bridge Letter 2024My company needs a copy of the Responsys SOC 2 bridge letter for 2024. Our business user was not able to access it via the My Services portal as instructed by our repres…
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Fix for Known issues in R13Hello, We have received the auto reply upon approval of PO "This task may have been acted upon. The requested action will be ignored. No further action required at this …
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Accessing Dynamic Variables from Campaign SendWhen sending a campaign directly, targeting a view, is there a way to pull in Dynamic Variables? It works when sending through a program, but no directly from the campai…
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How to set an expiration date on a mirror link ?How to set an expiration date on a mirror link ? I would like the web version of my email campaign to no longer be available after a certain period of time. Regards Quen…
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How to combine an URL anchor link with a UTM parameter/token?I have a URL with an anchor link and added this to my link table. however, the anchor tag disappears when I enable tracking. I researched and found out that the issue co…
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which day is the last i could upload offline data for CLV in a month?We are using offline data loading for predictive CLV, the scenario we want to achieve is the following: We can perform the offline load with the complete data from JAN t…
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CLV - Offline UploadIs there a data dictionary on the fields for ORDER and ORDER LINE supplemental tables. a short description of each field. Also, after uploading offline data to supplemen…
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Can Responsys save the communication with the complete personalization already applied?Can Responsys save the communication with the complete personalization already applied? For example, "Hello Sergio, here’s your discount coupon X" or "Hello Luca, here’s…
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Capturing the First Click on a CTA to Redirect to a CampaignI want to capture the first click on a CTA of an email to redirect the customer to a specific campaign in a program. Is there a best practice on how to do this?
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Can we use App channel list to create SQL view in ResponsysHi There, Can we use App channel list to create SQL view in Responsys? Thanks Naveen
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Question about the security of the Event Notification APIHello, our security department has a few questions about the security of the event notification API. When Responsys calls the customer's application to transmit the payl…
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whether responsys supports amp emails?Dear team, Whether Responsys supports amp emails which can be used to collect response within the email body? Regards Sreehar
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Oracle Customer Excellence Awards - Nominations are Open [Deadline Feb 14]You’ve done incredible work. Now you deserve the recognition. The Oracle Customer Excellence Awards celebrate the very best of business innovation, showcasing how organi…Elise Hymes - Oracle CX-Oracle 27 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle
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How to Send a customized e-mail to a fixed e-mail addressHi all, We have the following scenario today: Our customer enters registration data into a form on our website; After submission, the registration data is stored in the …
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Responsys Adobe Analytics JWTAdobe Analytics is moving away from JWT. My question is whether or not I can go ahead and migrate to the OAuth Server-to-Server credential. Will that have any impact on …
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Requesting to know the step by step process to configure SSO to Oracle Responsys, OCI & OICHi There, We are planning to configure SSO to our respective oracle accounts for Oracle responsys, OCI & OIC. Requesting to know the step by step process to configure SS…
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External Tracking Parameters access permissionHi, we saw that to access the "External Tracking Parameters" section in the Account menu you need to be Account Administrator, but this also means giving the user access…
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SMTP Relay Configuration and Security AuditHi, Our customer is seeking information regarding SMTP Relay Configuration and Security Audit for a security assessment project. The questions are as follows: A comprehe…
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What is the best way to register a client company for several e-mail contacts with Responsys?Hi all, Let's imagine a Supplemental Table, where the company information (B2B) - such as Company ID, address, etc. - will be stored. And in the Profile List, the contac…
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Using "Once" timer events in a ProgramGiven a program that has an entry node that runs each day, what is the effect of a "Once" timer set to a certain date after the entry? It will pass through on the date s…
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what are the different types of EMAIL_DELIVERABILITY_REASON_ and MOBILE_DELIVERABILITY_REASON_Hi There, May I know what are the different types of EMAIL_DELIVERABILITY_REASON_ and MOBILE_DELIVERABILITY_REASON_ I can see one of the reason as "CO:MERGE" May I know …