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Clarification on Email metrics

in Responsys 1 comment

(1) Unique opens, Unique open rate - does this include or exclude auto-opens ?

(2) Spam complaints, Spam complain rate — how is this data captured by responsys ?
As per documentation , Only spam complaints from specific ISPs are considered in this metric - which ISPs are supported currently, and if there is any time lag in receiving the data from ISP to Responsys ?

(3) Unsubscribes, Unsubscribe rate — how is this data captured by responsys ? Is there any specific user actions which are captured here ? Actual unsubscribe data does not match the numbers reported by this metric

https://docs.oracle.com/en/cloud/saas/marketing/responsys-user/Analytics_MeasuresEmail.htm

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