To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Knowledge
Discussion List
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May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d…Elise Hymes - Oracle CX-Oracle 2 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle -
Can you change settings so no attachment (paperclip) icon search results are visible?Summary: When conducting a topic search in Knowledge Classic, articles with associated attachments display both an attachment (paperclip) icon and a text icon in the sea… -
How can we set website link surveys to expire after a specific number of daysSummary: I am using a Website Link Survey as my chat survey and I want to make it expire after 3 days. Unlike Transactional Surveys there is no option for a relative exp… -
Redwood Page for My KnowledgeUnable to see the Knowledge pane in the My Knowledge Redwood Page. We have enabled the Knowledge management feature and have published few new articles. In the Service R… -
In Knowledge Classic, why would an article showing as "not published" still appear in a search?Summary: Why would an article that is showing as "Not Published" still appear in someone's search and allow them to open it? When going into "Authoring Classic" and clic…
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where Knowledge advanced is in active use - understand the actual usage volumeHi, I need to create a report to review the current use cases where Knowledge advanced is in active use - understand the actual usage volume Regards, Meera
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Can we restrict Knowledge authors to not edit articles created by other knowledge authorsSummary: Requirement is a Knowledge author cannot edit articles created by other Owners(Author) Content (please ensure you mask any confidential information): Is there a…
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133244179924210457 : You don't have permission to process this time card. (HXT-1665163)Has anyone encountered this error while opening a timecard? I'm in the Team Time Cards page and got the error when trying to open a time card. Thank you! 133244179924210…
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Requesting recommendations for a cloud repository to store image files.Hi, experts. I have a requirement to store image files that will be used for BPA item description images. However, the images do not appear when using Google Drive. Do y…
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Minimum Salary Validation Based on Work StateHi All, We have a requirement where we need to validate the employee's salary as per below sample logic which is based on employee's work state and moves from hourly to …
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In Knowledge Classic, is there a way to comment on an article?Summary: Wondering if articles published in Knowledge Classic have a commenting feature where any reader can enter their comments on an article? If so, are these comment…
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Knowledge Search in Service Requests Returns 0 Results for Published ArticlesSummary: I am facing an issue where Knowledge Search in Service Requests is not returning any results, even though the articles are published and available in the Knowle…
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Knowledge Articles Not Populating in Service Requests PageSummary: We are experiencing an issue where knowledge articles are not appearing in the service request (SR) page, even when the issue is related and should have matchin…
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How Can I Mass-update Knowledge Article Titles?When we setup My Knowledge, we used OIC to create a custom My Knowledge solution where it's a bit more graphical and navigated based on our Help Desk categories. Since w… -
Why did the 5-star feedback scale disappear after publishing a knowledge article?Summary: I published a few Knowledge Articles (KA) to the My Help area in Oracle HCM and unlike the other KAs we have, the rating feedback option is no longer there. Is …
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Unable to view content types in knowledge workflowSummary: The content types are not visible within the workflow configuration for your knowledge management system. This prevents you from associating specific content ty…
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Oracle Customer Excellence Awards - Nominations are OpenYou’ve done incredible work. Now you deserve the recognition. The Oracle Customer Excellence Awards celebrate the very best of business innovation, showcasing how organi…Elise Hymes - Oracle CX-Oracle 26 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle
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WebLogic Server 12.1.3.0.0I need install WebLogic Server 12.1.3.0.0 in my PC, please share the link to the installation or installer
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WebLogic Server 12.1.3.0.0Summary: I need install WebLogic Server 12.1.3.0.0 in my PC, please share the link to the installation or installer
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Knowledge article visible in 'Browse Popular Articles' user should not have accessSummary: I have created a knowledge article and linked it to a secure User Group for internal use by Agents. The Agents can view the article. If an employee searches in … -
Is it possible to reference a knowledge article in 'Announcements'Summary: Is it possible to embed a knowledge article in an 'Announcement' on the homepage? Thanks Version (include the version you are using, if applicable): 24D Code Sn…
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User group - Internal HCM in Classic Knowledge ManagementSummary: When creating a Knowledge article and selecting the user group - Internal HCM, the Agents/ Resources without Knowledge roles should be able to access to those a…
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24D Knowledge Management Article AttachmentSummary: It appears something has changed after this weekend's 24D update. If I go into My Knowledge Classic and search for an article with an attachment and then click …
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Which processes should be run to support redwood knowledge?I have enabled redwood knowledge in one of our dev pods. The implementation guide (Oracle Fusion Service: Implementing Knowledge Management with the Redwood User Experie… -
Knowledge Search Efficacy DashboardKnowledge Search Efficacy Dashboard; I would like to know exact information since the details are not present in oracle docs. a. # of Clicks b.# of Searches with Clicks …
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Employee & Internal HCM User Groups are Not Visible to Knowledge AuthorSummary: Hi All, While creating knowledge Article, author is not able to see other User Groups except Everyone. Knowledge Author is only able to see "Everyone" and not t…
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Does anyone know if is possible to load all the knowledge content wihout filtering?Summary: We have most of the population (3.000 employees) that doesn´t know if the knowledge for their questions are or not created, because most of them doesn´t now som…
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Retrieving Content Type custom fields in OTBISummary: Custom SQL for retrieving article and their associated custom Content Type schema for purposes of building a reference report with basic details of the article …
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Mass update knowledge management articles via spreadsheetSummary: Hello, Can we mass update KM articles via spreadsheet loader or HDL? Content (please ensure you mask any confidential information): Version (include the version… -
Why are knowledge articles created in classic not showing in redwood ui?We have enabled redwood knowledge in one of our dev pods. None of the knowledge articles that were created in ‘classic’ knowledge can be accessed from the redwood My Kno…
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Is there a limit to how many knowledge articles can be published at once?In Redwood Knowledge you have the ability to set a publish time for a knowledge article in advance. Is there a limit to how many articles can be published in advance and…