To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Knowledge
Discussion List
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Knowledge Search Efficacy DashboardKnowledge Search Efficacy Dashboard; I would like to know exact information since the details are not present in oracle docs. a. # of Clicks b.# of Searches with Clicks … -
fscmRestApi/resources/11.13.18.05/inventoryStagedTransactionsCan this interface only query up to 500 pieces of data at most？
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How to alphabetical order the list of values at the moment to cancel sales order line?When I try to cancel sales order line I can see the list of values without order in the field "Cancellation Reason". How to alphabetical order the list of values in this…
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How to order the list of values in the parameters of the "Send receipt confirmation" process?When I try to execute "Send Receipt Confirmation" process from Scheduled processes, I can see the list of values without order for the "Source System" parameter How to…
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Employee & Internal HCM User Groups are Not Visible to Knowledge AuthorSummary: Hi All, While creating knowledge Article, author is not able to see other User Groups except Everyone. Knowledge Author is only able to see "Everyone" and not t…
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Does anyone know if is possible to load all the knowledge content wihout filtering?Summary: We have most of the population (3.000 employees) that doesn´t know if the knowledge for their questions are or not created, because most of them doesn´t now som…
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24D Knowledge Management Article AttachmentSummary: It appears something has changed after this weekend's 24D update. If I go into My Knowledge Classic and search for an article with an attachment and then click …
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Retrieving Content Type custom fields in OTBISummary: Custom SQL for retrieving article and their associated custom Content Type schema for purposes of building a reference report with basic details of the article …
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Can we restrict Knowledge authors to not edit articles created by other knowledge authorsSummary: Requirement is a Knowledge author cannot edit articles created by other Owners(Author) Content (please ensure you mask any confidential information): Is there a…
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Mass update knowledge management articles via spreadsheetSummary: Hello, Can we mass update KM articles via spreadsheet loader or HDL? Content (please ensure you mask any confidential information): Version (include the version… -
Why are knowledge articles created in classic not showing in redwood ui?We have enabled redwood knowledge in one of our dev pods. None of the knowledge articles that were created in ‘classic’ knowledge can be accessed from the redwood My Kno… -
Is there a limit to how many knowledge articles can be published at once?In Redwood Knowledge you have the ability to set a publish time for a knowledge article in advance. Is there a limit to how many articles can be published in advance and…
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I am not able to see 'create activity' under Login>Knowledge>Authoring Classic page.Hello, I am not able to see 'create activity' under Login>Knowledge>Authoring Classic page. For few employees, 'Create Activity' button is available. When I tried to che…
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Knowledge Article Report - Question and Answer attributesSummary: My customer would like to create a report to retrieve the question and answer attributes along with others of the popular articles published. This is to facilit… -
Which processes should be run to support redwood knowledge?I have enabled redwood knowledge in one of our dev pods. The implementation guide (Oracle Fusion Service: Implementing Knowledge Management with the Redwood User Experie…
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User group - Internal HCM in Classic Knowledge ManagementSummary: When creating a Knowledge article and selecting the user group - Internal HCM, the Agents/ Resources without Knowledge roles should be able to access to those a…
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Query regarding the Review date of the articlesSummary: How is the review date notification work? If I set a notification for 10 days later, when do we actually see Notifications coming up? And I am assuming these no…
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Does Review date notifications of Knowledge Articles go to multiple authorsSummary: Can Review date approaching notifications be sent to multiple authors Content (please ensure you mask any confidential information): We are expecting all users …
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Knowledge article visible in 'Browse Popular Articles' user should not have accessSummary: I have created a knowledge article and linked it to a secure User Group for internal use by Agents. The Agents can view the article. If an employee searches in … -
Knowledge manager set up - Knowledge ClassicSummary: Can we set up a Knowledge Manager user in the system to author and manage articles without having to a party_id? Content (please ensure you mask any confidentia…
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Knowledge Article search based on a keyword text not available in the ArticleSummary: Hi All, When we are searching with the keyword not available in the article. I had created synonym to the article with same keyword and when searching under My …
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Manager access in Knowledge ArticleSummary: How can manager have access restricted to Knowledge articles based on their reporting employees. Content (please ensure you mask any confidential information): …
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Can we use Tools > Import Management to update all employee "Preferred Knowledge Locales"?We are working on making some changes in My Knowledge to activate a few Preferred Knowledge Locales that aren't currently active for us. Once we activate the new locales… -
How to get list of all the Knowledge article with a specific keywordSummary: We want to extract list of all the OEC Knowledge Management articles (including article number and title) that include the following keywords: Ex -"Key1", "Key2…
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Standard Content Type not visible when creating articles in Redwood UISummary: Steps: 1. From the Springboard, select Knowledge > Authoring. 2. Click Create Article. Get No Items to Display. However, when I use Author Classic I can see 4 O…
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Redwood Knowledge Workflow ErrorHi All, Has anyone able to use Redwood Knowledge Workflow successfully ? I am trying with a simple step to review the knowledge article. I have followed below steps in c…
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Upcoming webinar: Accelerate Service Response with AI-Powered Knowledge and Decision AutomationAccording to recent research, organizations using AI-powered knowledge management tools have seen up to a 35% reduction in average handle time and a 25% increase in firs…Elise Hymes - Oracle CX-Oracle 48 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle -
Authoring classic page advance search keyword in the content of articleSummary: Hi All, Is there a provision for authors to search with a keyword and fetch for the articles having the keyword in the content similar to My knowledge search. A…
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Use of anchors in Knowledge not functioningSummary: Hi We are working with Redwood Authoring and are using the new anchor functionality released in 23C. We are able to create knowledge content, link to answers wi…
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Does the audit trail capture the system IP address or computer name?Summary: Does the audit trail capture the following information? IP Address Computer Name Content (please ensure you mask any confidential information): Suppose we enabl…