You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

User group - Internal HCM in Classic Knowledge Management

edited Nov 1, 2024 11:50AM in Knowledge 2 comments

Summary:

When creating a Knowledge article and selecting the user group - Internal HCM, the Agents/ Resources without Knowledge roles should be able to access to those articles in the Help Desk page, currently seems that this only happens if the Agents have also Knowledge Managers/Authors roles. Is this the normal functionality?

Content (please ensure you mask any confidential information):

Agents should be able to search in the Help Desk page all knowledge articles under The user group - Internal HCM

Implementation Guide - 'The Internal HCM user group - assign this group to content in an HCM application that you want only help desk agents and other users in your organization to access.'

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!