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Knowledge Search in Service Requests Returns 0 Results for Published Articles

in Knowledge 1 comment

Summary:

I am facing an issue where Knowledge Search in Service Requests is not returning any results, even though the articles are published and available in the Knowledge Base.

  • Issue Details:
    • When I use the search field in Service Requests (e.g., “Search Knowledge <article title>” or just keywords), I get 0 results.
    • The same articles are visible in the Knowledge Base but cannot be found via the Service Request search.
    • The search results do not open in a new window, even though the documentation states they should.
  • Troubleshooting Steps Taken:
    • Verified that articles are published and not in draft.
    • Confirmed that
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