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Can you change settings so no attachment (paperclip) icon search results are visible?

edited Mar 27, 2025 3:49PM in Knowledge 4 comments

Summary:

When conducting a topic search in Knowledge Classic, articles with associated attachments display both an attachment (paperclip) icon and a text icon in the search results (refer to the attached screenshot below). These icons may not appear adjacent to one another, and if a user selects the paperclip icon first, the attachment downloads immediately—without even giving the user an opportunity to determine whether it is the content they are looking for.

Ideally, we would prefer that search results do not include any paperclip icons at all. Instead, we would like readers to select the text icon, review the article, and then decide whether to download the associated attachment from within the article itself. This will ensure they are downloading what is relevant to their needs.

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