To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Knowledge
Discussion List
-
Edit History logs for knowledge ArticleCan we implement edit history logs for an article while an author is making changes to it in the knowledge management system? -
Create article button within Help Desk greyed out if using UK LocaleSummary: Hi all Our client has 2 Locales setup within Knowledge Management, US and UK but have found that if a Knowledge user only has UK assigned to them the ‘Create Ar…
-
Any size limits of each knowledge document/article ?I notice that the maximum file size limit for attaching files is 100 MB. Is it possible to extend this size limit? Additionally, are there any limitations on the number …
-
Knowledge Search Links from ODA Opens Classic Page instead of Redwood UXSummary: When using the knowledge search functionality through ODA, the classic pages are being displayed when the user clicks on "Open Link" from the search results dis… -
Restrict knowledge for anonymous usersSummary: Restrict knowledge for anonymous users based on url parameter Content (please ensure you mask any confidential information): Hi, We have a need for restricting/…
-
ResetUrl not working in ProductionSummary: ResetUrl not working in Production $ResetUrl Content (please ensure you mask any confidential information): Version (include the version you are using, if appli…
-
Not able to view Knowledge articles based on User groupSummary: Hi Team, We created a new knowledge user group called "External Users" and created an article, tagging this user group in the article. We also created a custom …
-
Getting "Couldn't Publish this article" error while publishing an knowledge articleI have recently created a custom role titled "Knowledge Author Role," incorporating the necessary function policies and data security policies. Additionally, I have adde… -
Getting "Couldn't Publish this article" error while publishing an knowledge articleI have recently created a custom role titled "Knowledge Author Role," incorporating the necessary function policies and data security policies. Additionally, I have adde…
-
Knowledge Workflow ApprovalSummary: Where is it coming from and can it be stopped and/or edited? Content (please ensure you mask any confidential information): When we use the Knowledge Workflow a…
-
Notification that suggestion is receivedSummary: We want to know how to configure a notification to a Knowledge Article owner that a suggestion has been made against their article We are using Knowledge in Red…
-
How to restrict the articles using user groupsHi, We want to restrict the knowledge articles based on the BUSINESS UNIT. For this we tried User Groups and assigned it to users also. But still the user's are able to …
-
Record feedback for KM articlesSummary: Would it be possible to record any feedback from user on KM articles used in Service requests aside from rating those ? The layout seems non-extensible , hence …
-
Knowledge Admin not getting notification when article is submitted for workflowSummary When the author submits an article to workflow, Knowledge manager or admin is not getting notification to add assignee in the workflow. As we haven't given acces…
-
Criteria for the text that appears under the Article title in the Knowledge Articles Found - My HelpSummary: In the section 'Knowledge Articles Found' What is the Criteria for the line that appears under the Article title in the preview page in My Help Content (please …
-
Is there a way to restrict knowledge access to logged in/authenticated customer portal users?Summary: Client doesn't want all customer facing knowledge articles to be public and available to all. Is there a way to restrict some articles to only authenticated Cus…
-
Queries on Audit trail option in oracle fusion.We are having below questions related to Audit trail. 1. once enabled can the audit trail be disabled? if yes is there any log of enablement and disablement date? 2. The…
-
How to export Oracle Fusion Cloud DataHi, How can a customer in Oracle Fusion Cloud export all their transactional data across all the implemented modules? Thanks,
-
Knowledge Article's Attachment in OB Email Message sent from SRSummary: How to include the Knowledge Article's attachment in outbound email message being sent from SR. Currently when article is inserted as text or link, only article… -
Content type sequence ignored with Redwood AuthoringSummary: Hi, We are making use of Authoring (Redwood version) and have noted issues with the Content Type sequence not being respected/retained within the My Help view. …
-
Privacy with in Knowledge AuthorsSummary: Hi All, Is there an Article security provision within Knowledge Authors ? I understand there is a functionality of User group to be used for Article access base…
-
TestscriptsHello experts! We're having a task where we should create an testscripts. The topic that assigned to me was Knowledge Management. I will attach below the process scenari…
-
Is there a document available to provide details about the Authoring Classic in Knowledge?Summary: I would like to know if there is any document available explaining the features of Authoring Classic and Authoring under Knowledge. I need the difference betwee…
-
How do we get the HTML link for that particular article from APISummary: We used this API to filter the knowledge article. But How do we get the HTML link for that particular article. We have a requirement in such a way that when cus…
-
APi for knowledge ManagementSummary: APi for knowledge Management We are currently experiencing issues with our knowledge management API, particularly with filtering the articles by title. Despite …