Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Restrict knowledge for anonymous users

in Knowledge 1 comment

Summary:

Restrict knowledge for anonymous users based on url parameter

Content (please ensure you mask any confidential information):


Hi,

We have a need for restricting/filtering Knowledge articles for anonymous users.

  1. The idea is to associate Knowledge articles to specific Customer Account/s.
  2. Provide the customers an url with a unique url parameter (customer_account_id = 123ABC)
  3. B2B Service - DCS App will read the customer_account_id and show the filtered articles associated with the Customer Account

ISSUE is Knowledge does not have a "Customer Account" field OOTB and it is not extensible.

We are thinking of using one of these OOTB fields to represent "Customer Account"

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!