Restrict knowledge for anonymous users
Summary:
Restrict knowledge for anonymous users based on url parameter
Content (please ensure you mask any confidential information):
Hi,
We have a need for restricting/filtering Knowledge articles for anonymous users.
- The idea is to associate Knowledge articles to specific Customer Account/s.
- Provide the customers an url with a unique url parameter (customer_account_id = 123ABC)
- B2B Service - DCS App will read the customer_account_id and show the filtered articles associated with the Customer Account
ISSUE is Knowledge does not have a "Customer Account" field OOTB and it is not extensible.
We are thinking of using one of these OOTB fields to represent "Customer Account"
0