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Restrict knowledge for anonymous users

in Knowledge 1 comment

Summary:

Restrict knowledge for anonymous users based on url parameter

Content (please ensure you mask any confidential information):


Hi,

We have a need for restricting/filtering Knowledge articles for anonymous users.

  1. The idea is to associate Knowledge articles to specific Customer Account/s.
  2. Provide the customers an url with a unique url parameter (customer_account_id = 123ABC)
  3. B2B Service - DCS App will read the customer_account_id and show the filtered articles associated with the Customer Account

ISSUE is Knowledge does not have a "Customer Account" field OOTB and it is not extensible.

We are thinking of using one of these OOTB fields to represent "Customer Account"

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