Knowledge with Redwood User Experience
Discussion List
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Are there any webinars or demos that show the features of Redwood Knowledge Management??Summary: Wondering if there are any demos or webinars that show the features of Redwood Knowledge Management? Content (please ensure you mask any confidential informatio… -
Redwood Knowledge Author page loading slowly and receiving errorsHi, the Redwood Knowledge Author page takes 2 minutes to load and once it does load, clicking on the Create Article button shows 3 errors: You need an active locale to c…
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Knowledge Search in Service Requests Returns 0 Results for Published ArticlesSummary: I am facing an issue where Knowledge Search in Service Requests is not returning any results, even though the articles are published and available in the Knowle…
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Business unit support in Knowledge for UIs like My helpSummary: Hi, We understood that business unit feature introduced in knowledge from 24c for Redwood. And it is available for Authoring, DCS, and my knowledge but not for …
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Recommendation of Knowledge articles to employeesHello Team, In HR Help Desk, when an SR is assigned to an agent the agent gets a view of associated/related/recommended knowledge articles accordingly. Likewise, rather …
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133244179924210457 : You don't have permission to process this time card. (HXT-1665163)Has anyone encountered this error while opening a timecard? I'm in the Team Time Cards page and got the error when trying to open a time card. Thank you! 133244179924210…
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Error when trying to embed PDFs or Sharpoint videos into Knowledge Articles (OKDOM-CONT0007)Summary: Trying to embed content into Knowledge Articles after the update. Tried: iframe / object / embed These all worked in 24D without any issues. Are there any solut… -
Redwood Page for My KnowledgeUnable to see the Knowledge pane in the My Knowledge Redwood Page. We have enabled the Knowledge management feature and have published few new articles. In the Service R…
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Can we restrict Knowledge authors to not edit articles created by other knowledge authorsSummary: Requirement is a Knowledge author cannot edit articles created by other Owners(Author) Content (please ensure you mask any confidential information): Is there a…
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Knowledge Articles Not Populating in Service Requests PageSummary: We are experiencing an issue where knowledge articles are not appearing in the service request (SR) page, even when the issue is related and should have matchin…
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Unable to view content types in knowledge workflowSummary: The content types are not visible within the workflow configuration for your knowledge management system. This prevents you from associating specific content ty…
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Need Clarification on "Apply Redwood Template Updates Defaulted Hidden Attributes" 24D New FeatureDear Team, while going through 24D new features I have encountered the mentioned feature. However I am not clear on this, unlike other features for this there is no any …
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Which processes should be run to support redwood knowledge?I have enabled redwood knowledge in one of our dev pods. The implementation guide (Oracle Fusion Service: Implementing Knowledge Management with the Redwood User Experie… -
Employee & Internal HCM User Groups are Not Visible to Knowledge AuthorSummary: Hi All, While creating knowledge Article, author is not able to see other User Groups except Everyone. Knowledge Author is only able to see "Everyone" and not t…
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Retrieving Content Type custom fields in OTBISummary: Custom SQL for retrieving article and their associated custom Content Type schema for purposes of building a reference report with basic details of the article …
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Why are knowledge articles created in classic not showing in redwood ui?We have enabled redwood knowledge in one of our dev pods. None of the knowledge articles that were created in ‘classic’ knowledge can be accessed from the redwood My Kno…
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Is there a limit to how many knowledge articles can be published at once?In Redwood Knowledge you have the ability to set a publish time for a knowledge article in advance. Is there a limit to how many articles can be published in advance and…
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Query regarding the Review date of the articlesSummary: How is the review date notification work? If I set a notification for 10 days later, when do we actually see Notifications coming up? And I am assuming these no…
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Does Review date notifications of Knowledge Articles go to multiple authorsSummary: Can Review date approaching notifications be sent to multiple authors Content (please ensure you mask any confidential information): We are expecting all users …
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What are the Oracle plans on releasing the Redwood functionality for Financial modules and any ETA?What are the Oracle plans on releasing the Redwood UI for Oracle Cloud Fusion ERP - Financial modules and any ETA?
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Standard Content Type not visible when creating articles in Redwood UISummary: Steps: 1. From the Springboard, select Knowledge > Authoring. 2. Click Create Article. Get No Items to Display. However, when I use Author Classic I can see 4 O…
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Upcoming webinar: Accelerate Service Response with AI-Powered Knowledge and Decision AutomationAccording to recent research, organizations using AI-powered knowledge management tools have seen up to a 35% reduction in average handle time and a 25% increase in firs…Elise Hymes - Oracle CX-Oracle 62 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle Knowledge -
Use of anchors in Knowledge not functioningSummary: Hi We are working with Redwood Authoring and are using the new anchor functionality released in 23C. We are able to create knowledge content, link to answers wi…
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Edit History logs for knowledge ArticleCan we implement edit history logs for an article while an author is making changes to it in the knowledge management system?
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Create article button within Help Desk greyed out if using UK LocaleSummary: Hi all Our client has 2 Locales setup within Knowledge Management, US and UK but have found that if a Knowledge user only has UK assigned to them the ‘Create Ar…
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Any size limits of each knowledge document/article ?I notice that the maximum file size limit for attaching files is 100 MB. Is it possible to extend this size limit? Additionally, are there any limitations on the number …
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Restrict knowledge for anonymous usersSummary: Restrict knowledge for anonymous users based on url parameter Content (please ensure you mask any confidential information): Hi, We have a need for restricting/…AparajitMalliJawaharBapu 31 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Knowledge
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Getting "Couldn't Publish this article" error while publishing an knowledge articleI have recently created a custom role titled "Knowledge Author Role," incorporating the necessary function policies and data security policies. Additionally, I have adde… -
Getting "Couldn't Publish this article" error while publishing an knowledge articleI have recently created a custom role titled "Knowledge Author Role," incorporating the necessary function policies and data security policies. Additionally, I have adde…