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Knowledge Search Links from ODA Opens Classic Page instead of Redwood UX

edited Aug 26, 2024 1:19PM in Knowledge 1 comment

Summary:

When using the knowledge search functionality through ODA, the classic pages are being displayed when the user clicks on "Open Link" from the search results displayed by ODA.


Content (please ensure you mask any confidential information):

We are implementing the NextGen HR Help Desk for a customer. Users are able to access the knowledge search on Redwood UI and able to view the results.

However when using the knowledge search functionality through ODA, the classic pages are being displayed when the user clicks on "Open Link" from the search results displayed by ODA.

Please advise on the expected behavior / steps to enable the Redwood UX for knowledge search from ODA.

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