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Record feedback for KM articles

edited Aug 17, 2024 5:17PM in Knowledge 1 comment

Summary:

Would it be possible to record any feedback from user on KM articles used in Service requests aside from rating those ?

The layout seems non-extensible , hence just wanted to check the feasibility .

Content (please ensure you mask any confidential information):

As a user , I should be able to add comment on articles on whether it was helpful in resolving Service requests.

Version (include the version you are using, if applicable):

24C

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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