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What to Expect When Your Responsys Account Makes the Move to OCI

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What to Expect When Your Responsys Account Makes the Move to OCI

Once you’ve completed all your required prerequisite task and your account is ready to migrate to OCI. So, what happens next? Our Operations team will alert Oracle Support that the next wave of accounts are ready to start the OCI Automated Migration process.  

When the OCI Automated Migration process kicks off, Oracle Support will use Proactive SR tickets to keep your account/users updated and informed throughout the OCI Migration process. Oracle Support will also leverage Email Activity functionality in MOS (My Oracle Support) which will allow us to send to email to addresses that are not contacts in MOS. For reference, the list of contacts will include the MOS Contact(s) and the Responsys Users for the specific account.

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