Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
END OF LIFE NOTICE: Classic Sales and Service Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience in upcoming Fusion releases. Beginning with the 26D update, the Classic interface wi… -
CX – Service: Oracle CX Service Redwood and AI - Office HoursExcited to share that we will be hosting an upcoming Office Hours Session focused on Service Transformation. I’m pleased to be joined by Roger from Avery Dennison for an… -
March Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for March. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 3 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
-
Regularly Updated - Redwood Resources for Oracle Fusion ServiceIntroduction: Fusion Service Road to Redwood and AI - Webcast Replay 5 reasons to move to Fusion Service Redwood Fusion Service Demo Demo and Benefits of the new Redwood…
-
Gartner Names Oracle a Leader for CRM Customer Engagement CentersOracle has just been named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center for the thirteenth consecutive year. We believe this sust… -
Fusion Service Redwood Extensibility Guide🚀 A collection of videos and resources to assist you in implementing Fusion Service Redwood. This list is continuously updated, so be sure to bookmark this post and che… -
Supplier Page coming with edit modeSummary: The supplier page coming with edit mode like this while it should come like this what is the reason of this ? Content (please ensure you mask any confidential i…
-
Is there any option to remove the URL section from the Attachments area in Service Center Redwood?Summary: We are using Service Center (Redwood UI) and want to allow only file attachments, not URL links. Is there any option to remove the URL section from the Attachme… -
Edit service dashboardHi everyone! How can we configure the Service Dashboard and make new infolets available: We didn't find any documentation about this. Thank you in advance, Martina
-
How to update the value of one field based on the other field in Service Request RedwoodSummary: In Service Request Redwood, we need to set Problem Description field value based on Critical Flag Boolean using event. Which event must be used to achieve this?…
-
Is it possible to configure due dates, ticket escalation to manager, and quick responses in the HelpHello, We would like to understand whether it is possible to configure the following functionalities within the Help Desk module: the possibility to set a due date for H…
-
Help Desk - action buttons available in the request details pageHello, during the recent session with Oracle we saw that in the Help Desk request page there are action buttons such as "Resolve Help Desk Request", "Mark as Complete", …
-
Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
-
List of values not appearing in custom fieldSummary: I have created a field with a list of values in Application Composer. The user should be able to select more than one value at a time but the values are failing…
-
Restrict Service Request (SR) creation for assets that do not belong to the selected customerSummary: We want to restrict Service Request (SR) creation for assets that do not belong to the selected customer. It would be really helpful if get any help on this. Co…
-
Display dashboards in HR Help DeskWe have agents and administrators who receive requests from the HR help desk when they click on the Dashboard icon and this is not the best information, but it has been …
-
Not able find the feature Global Function for AI Agent Integration in Oracle Fusion ServiceSummary: Unable to enable the Global Function for AI Agent Integration in Oracle Fusion Service feature. Content (please ensure you mask any confidential information): W…
-
How to associate Contact created from Service Profile?Summary: When we create a new contact from the Service Profile and select the Service Profile number, the contact is created successfully but is not associated to the Se…
-
Hi, where is the accelerator tool for Fusion service?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Edisson Zárate 16 views 1 comment 0 points Most recent by Vishal Sharma-CoE - CX Sales / B2B Service-Oracle -
Smart Picker in Service Request is not displaying the selected valueSummary: Hello everyone, I have implemented a Smart Picker (oracle_cx_commonUI:smart-picker) in a Service Request extension. The picker loads the list of Contacts correc…
-
Enabling Custom Menu for Image & PDF Previews in SR Attachments - Oracle Fusion ServiceOverview Oracle Fusion Service provides an out-of-box (OOB) preview capability for image attachments exclusively within the Service Request (SR) object. This functionali…
-
Duplicate Assigned To User Showing in Service RequestsHi team, We are seeing two “Kevin Anderson” users in the Assigned To filter for Service Requests. I verified via Postman that all field data is the same (AssigneePersonN…
-
A Reusable Approach to Implementing Validations and UI Logic in Fusion Service Redwood📑 This article is estimated to take approximately 8 minutes to read, and can save you hours of implementation and research. You are welcome! 😃 📽️ Before diving into th…
-
Case Management - The Case Category displays as an ID number not a descriptionSummary: We are using Case Management for HR Help Desk/Employee relations cases and have utilised the category field to give us granularity of the different categories o…
-
Integrating AI Agents in Fusion Service Center to Boost Agent Productivity⚠️ The information below may still be useful as part of the learning curve, but please note that we’ve made this easier in 26A. Check out the new CX Service Action. → ht…
-
Unable to login to new My Oracle Cloud Support PortalThe user is unable to log in to the new My Oracle Cloud Support Portal and is encountering an 'Identification not matched' error. The user is entering the Support Identi…
-
Identity upgrade pre-upgrade clarificationsWe are using federated SSO. Creating a new SP in Identity provider system: For pre upgrade tasks, when we create a new SP in corporate Identity provider, and then for up…
-
Your feedback requested: Frequently used email templatesWe’re exploring how AI-generated email templates can better support agents in delivering consistent and personalized outbound communications in Service workflows. To mak… -
How to send SR create page level variables to SR create fragment in redwood Service center?Summary: Is there any option to send SR create page level variables to SR create fragment to use in data fetch at fragment level to create custom table on create page? C…
-
CX Service Classic Pages- Table component in create pageIn the create service request page, we need to introduce a tabular component where in the SR creator can enter the details. It shall be a dynamic table where the user ca…
-
How to add and remove columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta…
-
We are getting duplicate Work Orders in Oracle Fusion service, but not in Field ServiceSummary: We are getting duplicate Work Orders in Oracle Fusion service, but not in Field Service, after suspending the activity in Field Service. Anyone can help on this…
-
How to add a standard object as Sub Tab in Service Request Redwood Summary Layout?We need to add Contacts object as Sub Tab in Service Request Redwood Summary Layout. How? Note: We have already created a 1:M relationship between Service Request and Co…
-
Update Any Field: Introducing Mass SR Updates Through Extensibility!I am thrilled to announce a game-changing update in our 26A release. We know that for a long time, you were limited when it came to making bulk changes. Until now, you c…
-
How are teams deciding what to automate vs. manually test for Oracle Fusion 25B/25C releases?Summary: With every Oracle Fusion quarterly release (25B, 25C, and beyond), teams face the same challenge: limited time, increasing scope, and pressure to go live withou…
-
We are unable to redirect to the Order Number from the WO layoutThere was an error rendering this rich post.