Feature Kits
- Smart Lists for a Personalized Sales Experience!
- Actionable Infolets for effective and efficient task-based processes
- Use Access Groups to simplify access to segmented business data
- Workspace for Fast and Easy Access to CX Sales and Fusion Service!
- Import and Export Management for faster and easier data loading
- News Feed layout provides a fast home page and improved user experience
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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24D Fusion Service Extensibility Features Highlight | Be release readyGet release-ready and check out the exciting extensibility features coming in 24D. CX Service Actions are being introduced to simplify the Admin experience, along with t… -
Telephony integration in Service Center with the Redwood User Experience using UI Events FrameworkTelephony partners and Systems Implementers can leverage the UI Events framework to integrate the media toolbar in Service Center with the Redwood User Experience. UEF (… -
I can't see the asset when trying to create a Work order Field serviceSummary: Hi, We are implementing Fusion service together with Oracle Field service. When I try to create a WO Field Service I don't get any value in the asset LOV. In or…
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A Reusable Approach to Implementing Validations and UI Logic in Fusion Service Redwood📑 This article is estimated to take approximately 8 minutes to read, and can save you hours of implementation and research. You are welcome! 😃 📽️ Before diving into this…
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Service Centre - How to open Create Lead page in drawer?Summary: Hi @Edson Junior, Oracle, We have created a custom smart action in Service Request to Create Lead and in Browser Window target we have selected In-app-tab. but … -
NGS - How to default account name in picker?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle We have created custom drawer to create contact fom case edit page. On contact drawer page we have account name f…
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sandbox page composer structure pane is hidden for popups, how to add custom button on popupSummary: Hello team, we need to add custom button on popup using sandbox page composer. page composer structure pane is hidden on click of button which shows popup. plea…
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Configuring Field Trigger on HelpDesk CloudSummary: Field Triggers not working in Redwood, to dynamically update a dependent field on Tab out of a field in Create Service Request page. 1.Added Severity field in C…
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Redwood - starts an outgoing call from a CTI widgetSummary: In which way is it possible to start an outgoing call (manually writing a number) from a CTI widget configured to work on Oracle Redwood Service Center? On the …
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Redwood outbound call doesn't workSummary: Using svcMca.tlb.api.onOutgoingEvent API on Redwood user interface, the click to call feature doesn't work, no callback is triggered. Also no screenpop happenin…
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Unable to login to new My Oracle Cloud Support PortalThe user is unable to log in to the new My Oracle Cloud Support Portal and is encountering an 'Identification not matched' error. The user is entering the Support Identi…
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Which privilege provide access to 'Other Rule' in BPM in Oracle Fusion?In BPM, we see My Rules, Other Rules button. We need to remove 'Other Rules' button so that users dont have access to it. How we can achieve this? Which Privilege gives …
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NextGen HRHD Page Customizations**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: Is it possible to achieve following business requirements through …
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How to get Asset location time zone on Service request?Summary: How to get the Asset location time zone on the Service request? (Redwood) AS timezones on SR are derived from user preference or coverage milestone We have requ… -
25A Enhancements to the Extensible Navigation FrameworkHey there! Let's check out the cool new features in Oracle Fusion Service Center Extensibility 25A - we've got some awesome navigation features and CX actions to talk ab…
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NGS - How to Change critical flag to icon in Service Request List Page?Summary: Hi @Edson Junior, Oracle In Classic UI, On list page critical column showing critical icon with red color. but if we enable same column on Redwood List Page it …
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We would like to enable Generative AI to create a summary in Service Request.Summary: In Oracle B2B service cloud We would like to enable Generative AI to create a summary in Service Request edit page. Content (please ensure you mask any confiden…
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Reference Numbers in Service Request Subject (Redwood)In the SUI for Service Requests, the Reference Number was automatically inserted the Subject Line for all messages (Replies and Forwards). In Service Center, the Referen…
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Object workflow email response doesn't reach B2BSummary: Object workflow was used to send email notification to customer upon Service Request record creation. Once the customer replies to it, the email sent out doesn'…
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How to integrate ODA with Redwood Service Centre?Summary: We have integrated ODA with classic UI but how to integrate it with Redwood Service Centre? Content (please ensure you mask any confidential information): Versi…
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Add pop-up button to Service Request action buttonSummary: We are looking for a way to open a pop-up from the Service Request action button page similar to the "Resolve" pop-up window. We want to do this to move queue a…
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Generic work order auto populate timezone ( redwood)Summary: Greetings, On B2B fusion service New gen Generic work order page how Time zone can be auto-populated based on the Asset location address or contact address? We …
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Not able to see the Foldout Overview panel in service Request edit pageSummary: Foldout Overview Panel is enabled in the Service Request Details page in Redwood but when i open edit page can't see the panel(Foldout Overview Panel). Content …
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Unable to Submit SR in New UI of Oracle SupportIn the new Support UI launched yesterday (11/11/24), we are unable to raise the SRs as the 'Next ' button stops appearing by the end of the questionnaire. There is no fu… -
How to retrieve necessary information of SRs from the new My Oracle Cloud Support PortalThe new My Oracle Cloud Support Portal was rolled out on 11-Nov-2024 and the SRs from the old My Oracle Service portal have been migrated to this new portal. Several ess…
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You aren't associated with a valid resource.Summary: When I'm trying to create an activity I found the below error You aren't associated with a valid resource. Make sure the synchronize user GUID process is operat…
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NGS - How to design Redwood Service Dashboard?Summary: Hi @Edson Junior, Oracle, Could you pls share the document to design Redwood Service Dashboard? Thanks, Pratibha Content (please ensure you mask any confidentia…
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Log for user's navigation in Oracle FusionSummary: Hi all, please, I would thank any help with the following: Is there any log/table/trace, anything, that is able to reflect when user presses any of this buttons…
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How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se…
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How to configure ODA in Redwood Service Centre?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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The client has a specific requirement and seeks clarity on the capacity assessmentf Oracle Service Cloud to support the following needs: Onboarding 20,000 customers daily. 2. Serving a total of 1 million customers. 3. Handling a 10x increase in daily …
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Facing unexpected behaviour while adding One time service address while creating a Work orderSummary: Hi All I am facing an unexpected behaviour while adding One time service address while creating a Work Order in SR, sometimes I am not able to select the County…