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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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REMINDER: CX Solution Overview Demos This Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on January 15th & 16th across our Marketing & Sales Unification, Revenue Transformat…
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Oracle Customer Excellence Awards - Nominations are OpenYou’ve done incredible work. Now you deserve the recognition. The Oracle Customer Excellence Awards celebrate the very best of business innovation, showcasing how organi…Elise Hymes - Oracle CX-Oracle 12 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle
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Fusion Service Roadmap Updates [December 2024]Fusion Service Product Vision and Roadmap Update for 25A and 25B Releases [December 2024] Join the Oracle Service Product Management team to learn about the exciting new…
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Fusion Service Release CenterFusion Service Center 25A Are you ready for Fusion Service Center 25A release? I am leveraging Oracle Generative AI to help summarize the 25A features for quick referenc…
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Customer Webinar: Intelligent Advisor for Service [November 2024]Intelligent Advisor for Service [November 2024] Do you wish to deliver a consistent, relevant, and personalized branded experience across the customer lifecycle and for …
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Telephony integration in Service Center with the Redwood User Experience using UI Events FrameworkTelephony partners and Systems Implementers can leverage the UI Events framework to integrate the media toolbar in Service Center with the Redwood User Experience. UEF (…
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Work Order Area not showing while creating Field Service Work OrderSummary: Work Order Area not showing while creating Field Service Work Order Content (please ensure you mask any confidential information): When we try to create a worko…
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Add Created Date for Attachment SubviewHi Team How can we add Created Date for Attachment Subview as of now we are able to see only Last Update Date and Last Update By. How can we add Created Date as well?
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Smart Action User Entered Feature Not WorkingHi I am trying to use User Entered Feature of Smart Action so that I can manually SrNumber to associate with a custom object. But while doing so I am not getting pop up …
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NextGen:Need sample groovy Send Notification to Generic Email When Ticket Assigned to Specific QueueSummary: Hello Experts, Need a notification to be sent to a specific generic address email when a ticket is assigned to a particular queue. Content (please ensure you ma…
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Unable to assign user in PDH item change order workflow at schedules stageHi, Customer has requirement to assign item change order workflow schedule stage to specific users, but unable to see that in 24D upgrade, where as for same upgrade my c…
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CKEditor support for Goal CommentsSummary: In Release 25a it was mentioned that tables are one of the features of the CKEditor, however there is no exact value indicated in the VB Express to show tables.…
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Example for the Global functionSummary: Can anyone please provide the example for using the Global function: getEndDate(startTime, duration, durationUnit, scheduleId) Content (please ensure you mask a…
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Programmatic Copy SR using Smart ActionsSummary: Trigger Copy SR using a Button Content (please ensure you mask any confidential information): We have a requirement to create a button called 'Copy SR' which wh…
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send sms when SR is resolvedSummary: Hi Team, I have a requirement to send SMS notifications when a service request is resolved. While exploring the application, I noticed an SMS channel listed und…
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Understanding Assets and Importing Them Using Import Management in Oracle Fusion ServiceSummary: I am new to Oracle CX Fusion Services Cloud and seeking guidance on what 'assets' refer to in the system. Additionally, I would like to know the steps to import…
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B2B Service Redwood Implementation: Custom Page NavigationSummary: We've created a custom button and placed it in the landing page of the Redwood Service Request module, we want this button to navigate user to a specific SR cre…
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can you please highlight the role name or privilege namerole name or privilege name that we should assign to the user to update the "Service Request Categories"? like the below image? the user should only be able to update ca…
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Activation Failed for SR SimilaritySummary: While following this documentation to activate the SR Similarity Feature: Documentation: https://docs.oracle.com/en/cloud/saas/fusion-service/faiec/activate-and…
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How to hide View Audit Log button from Subview page?Summary: Hi @Edson Junior, Oracle How to hide View Audit Log button from Subview page? Content (please ensure you mask any confidential information): Version (include th…
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Outbound Emails from Service Request Not Received by RecipientsSummary: We are encountering an intermittent issue where outbound emails sent from Oracle Fusion Service Request to external recipients via the Smart Actions "Compose Me…
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Copy Service RequestSummary: Copy Service Request Content (required): Hi, Is it possible to customise the Service Request copy popup? Version (include the version you are using, if applicab…
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NGS - How to default account name in picker?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle We have created custom drawer to create contact fom case edit page. On contact drawer page we have account name f…
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Service Centre - How to filter Assign to based on queue?Summary: Hi @Edson Junior, Oracle, We have Assign To standard field in Service Request. But in dropdown it is showing all the resources. But we want see only queue membe…
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How can Service Request numbering prefix and sequence be different for each country/StateSummary: Hi Team, Good to connect with you all. Understand that in current Fusion application the Service Request auto generation is based on a Prefix and Radix format t…
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rollback a specific commit in VBS Redwood Fusion (from main branch)Dear Experts, Main branch is having final code which user wants to deploy to prod but in between business requested to remove a specific change from code . example as pe…Oracle PaaS Consultant-Oracle 13 views 1 comment 0 points Most recent by Oracle PaaS Consultant-Oracle
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Has any one used Redwood UI in Oracle Fusion service? Is it recommended for new implementation?Summary: Need to know if we should enable and use Red Wood UI in new implementation for Fusion Service Content (please ensure you mask any confidential information): Loo…
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Oracle CX -CTISummary Computer telephony integration (CTI) enables integration of third party media toolbars with CX Sales and B2B Service. Media toolbar is displayed if the company h…
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You aren't associated with a valid resource.Summary: When I'm trying to create an activity I found the below error You aren't associated with a valid resource. Make sure the synchronize user GUID process is operat…
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We cannot see the notification details,who approved details from Process CloudHi, When a confirmation email is sent to more than one person in Process Cloud, we need information about who approved it. How can we learn?
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Service Home Page ExtensionSummary: I’m trying to add a metric card to the Service homepage using the sample code attached, but it isn’t working as expected. Could someone please guide me on how t…
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How do I configure auto approval on NIR from Items imported from a specific Spoke System?How do I configure auto approval on NIR from Items imported from a specific Spoke System? While these items are approved automatically, the rest of the items should go t…
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Created task not getting displayed on Activities panel.Summary: Hi @Edson Junior, Oracle We have created task from Service center, but created task does not appear on Activities panel which is present on service request. som…
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Save , Save and Close button missing from Custom Object edit page.Hi, We are not able to view the Save , Save and Close button while trying to update or create new Custom object records. All necessary roles are granted. However the but…
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HR helpdesk custom field to populate in standard coverage template to setup a milestoneSummary: We have created a custom field called complexity in create service request page in classic helpdesk, How can we enable the same filed in standard coverage templ…
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Setting Asset Picker value programmaticallySummary: Setting Asset Picker value based on another field Content (please ensure you mask any confidential information): The Asset value in the asset picker needs to be…