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Fusion Service
Discussion List
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Get Faster Fusion Service Extensibility Answers with the Fusion Service Extension Assistant AI SkillImplementing and extending Oracle Fusion Service can involve many decisions: where to add a field, which page can be customized, how to use an event, or whether a requir… -
UPDATED -- END OF LIFE NOTICE: Classic Sales and Service Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience in upcoming Fusion releases. Beginning with the 26D update, the Classic interface wi… -
Join us to learn more about Policy Nodes for Service!Curious to find out more about the Policy builder that was released in Oracle AI Agent Studio in 26C? Join us to see how this new capability transforms Service policies … -
September Interactive Demo Hours: Retention & Delivery Excellence (Service & Field Service)Always live, never recorded! It's that time again. Interactive demo hours are scheduled for September. In this one hour showcase, you’ll get an in-depth look at Oracle's…Kayleigh Halko - Oracle-Oracle 28 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle -
July Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for June. In this one hour showcase, you’ll get an in-depth look at Oracle's best…Kayleigh Halko - Oracle-Oracle 85 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle
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Regularly Updated - Redwood Resources for Oracle Fusion ServiceIntroduction: Fusion Service Road to Redwood and AI - Webcast Replay 5 reasons to move to Fusion Service Redwood Fusion Service Demo Demo and Benefits of the new Redwood…
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Service and Field Service Leaders: Join us for CX Solution Overview demo hours!Have you seen a demo of our Service Automation Suite? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly scheduled Oracle CX Sol… -
Gartner Names Oracle a Leader for CRM Customer Engagement CentersOracle has just been named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center for the thirteenth consecutive year. We believe this sust…
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Fusion Service Redwood Extensibility Guide🚀 A collection of videos and resources to assist you in implementing Fusion Service Redwood. This list is continuously updated, so be sure to bookmark this post and che…
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Update Any Field: Introducing Mass SR Updates Through Extensibility!I am thrilled to announce a game-changing update in our 26A release. We know that for a long time, you were limited when it came to making bulk changes. Until now, you c…
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How to update a Service Request field from an embedded cx-container?Summary: Hi. On the Service Request create page, I have added a cx-container as a custom section: It's a pretty simple section wherein I have a text field and a button: … -
Has anyone used Service Profiles extensively?Summary: I want to deep-dive on the Service Profiles capability since I feel it will be a great value add for one of our customers. I've been trying to read up on Servic… -
Issue: Standard Work order to FFS sync (No OIC) not able to pass DateSummary: What is the issue? Recently, we have observed that fusion field service type work order, does not pass "Date/Booking date" while creating an activity in fusion … -
Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
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How to remove any of compose actions in the messagesIn the messages action i need to remove the response action from the list
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Workflow condition on Checkbox field disappears after SaveSummary: Hi Everyone, We are encountering an issue when creating/editing workflow rules for Customer Work Orders (Parent Entity: Service Request). Whenever we add a cond… -
How to Automatically Trigger a Survey on HRHD Service Request ResolutionThis post outlines a solution to automatically send a survey to a customer as soon as the Service Request (SR) or HR Help Desk Request or Internal Service Request is res…
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Oracle Service logistics unable to see manage debrief chargesOracle Fusion Service Module: On the Work Order page, the "Manage Debrief Charges" option is not visible, and I am also unable to add parts through Part Orders. The syst… -
Where can I get a list of release dates?Summary: Where can I get a list of all past release dates for Oracle since 2023 to now? We are doing a project that includes knowing when we recieved each update into ou… -
How to redirect to Redwood when clicks on results in Global SearchSummary: Hello community, I have enabled Global Search to search Service Request and Work Orders, it's works fine but when I select the result the classic UI opens: What… -
Work Order Area not showing while creating Field Service Work OrderSummary: Work Order Area not showing while creating Field Service Work Order Content (please ensure you mask any confidential information): When we try to create a worko…
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The value of the attribute Channel Type isn't validI faced this error "The value of the attribute Channel Type isn't valid" when I tried to compose an email and send it to the customer
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Auto assign queue to Service Request through inbound emailSummary: Content (required): We are auto assigning a queue when SR is created via Inbound email. We are using below logic in a custom trigger to auto assign the queue. i…
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Hide quick actions on service details summary pageSummary: Need to extend quick actions to hide and show different quick action for different users Content (please ensure you mask any confidential information): Hello, O…
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How to add tabs to the Service Request Details page in Oracle Service CenterYou can add a small tab bar at the top of the Service Request Details page to help agents focus on the view they need: the standard overview, communications, or related …
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How to Create ‘Quick Action’ Buttons on the Service Request Details PageSummary This article explains how to add custom ‘Quick Action’ buttons to the Service Request Details page in Oracle Fusion Service. Quick Actions help agents quickly pe…
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Oracle BPM Workflow Rule Configuration and Approval Hierarchy ReportingThe client is requesting a holistic configuration‑level view of all approval workflows configured in Oracle BPM covering both ERP and HCM modules. The focus is strictly …
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Service Request Triage and Resolution AI AgentsSummary: We are in 26B and trying to use the seeded Oracle Fusion Service AI features like Triage and Resolution Agents We would like to trigger this at the time of SR C…
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Standard WO to FFS Sync (No OIC): Activity Start/End Times Defaulting to 12:00 AM and 12 AM+durationSummary: We are testing the standard Work Order to Oracle Fusion Field Service (FFS) integration without using OIC. The sync successfully passes the Activity Date, but c…
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How to create groups in BPM worklistSummary To Create group of users to whom the task should be reassigned in BPM worklist notificationContent Hi All, In BPM worklist bell notification actions there is an …
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Auto-created Work Orders via Groovy script bypassing Fusion Field Service (FFS) activity creationSummary: We are using a Groovy script to automatically create Service Work Orders from Service Requests. While the Work Order records are successfully created in Fusion,…
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How to Create a Custom APP UI for custom objects in Fusion ServiceAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Overview This article provides a comprehensive guide for Oracle Fusion Service partners and custom…
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How to add context variable in ServiceRequest laySummary: I need to update a variable defined at AppUI (service) level with the user input which was received at field Template from withing ServiceRequest layout. Firing…
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Recommended approach to build Redwood-style detail page for custom object similar to SR detail pageSummary: Hi Team, I am looking for guidance on building a Redwood detail page for a custom object in Fusion/CX that follows a layout similar to the standard new Service …
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Does BPM support pausing and resuming the SLA Timer based on the RFI (Request for informatio) StatusHi Team, We're implementing a 3-level escalation approval flow on the seeded FinApInvoiceApproval task (BPM Worklist) with the following logic: - Each level (L1, L2, L3)…
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Create a login for DCS through Okta SSOSummary: We are looking to use our Okta platform for our DCS users to login through that instead of default contacts/logins in Fusion Content (please ensure you mask any…
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When i clicked on Workorders next generation getting error 'User has no access to view any of the reWhen i clicked on Workorders next generation getting error 'User has no access to view any of the requested Entiy' User already have required roles and Redwood already e…
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Copy Work Order -Fusion Service CloudSummary: Is it possible to implement a copy functionality for Field Service Work Orders similar to that of Service Requests? Content (please ensure you mask any confiden…
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In the Complex PO, the PO Line Description and Schedule Line Description are different.Summary: In the Complex PO, the PO Line Description and Schedule Line Description are different. When we create a Work Confirmation, the system currently displays the Sc…