Feature Kits
- Smart Lists for a Personalized Sales Experience!
- Actionable Infolets for effective and efficient task-based processes
- Use Access Groups to simplify access to segmented business data
- Workspace for Fast and Easy Access to CX Sales and Fusion Service!
- Import and Export Management for faster and easier data loading
- News Feed layout provides a fast home page and improved user experience
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Customer Webinar: Intelligent Advisor for Service [November 2024]Intelligent Advisor for Service [November 2024] Do you wish to deliver a consistent, relevant, and personalized branded experience across the customer lifecycle and for … -
Fusion Service Center 2024: See the Features That Made This Year Great!We made more than 70 improvements to Fusion Service Center Redwood in 2024, which was an amazing year. As 2024 draws to a close, I'm pleased to provide a year-end overvi… -
Telephony integration in Service Center with the Redwood User Experience using UI Events FrameworkTelephony partners and Systems Implementers can leverage the UI Events framework to integrate the media toolbar in Service Center with the Redwood User Experience. UEF (… -
How can we make Virtual field Read OnlySummary: How Can we make virtual Fields read Only from VBS . Content (please ensure you mask any confidential information): Version (include the version you are using, i… -
Redwood - How to configure web chat in Service Center?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Products created in Sales and not available in Work OrderHello, We've created 2 Products in Sales > Products with option Eligible for Service. But when we navigate to Service Request and try to add these products in Parts or W…
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How multiple users can work on the same Visual Builder Studio project.This tip article demonstrates how multiple users can work on the same Visual Builder Studio project. Thanks, Edson
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How to trigger OIC or other integration from Fusion Service or Redwood?Summary: We have a requirement to show status of the Customer Location on Service Profile page for Customer Service. When an account has billing address on the Credit Ho…
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Can we enable a Pending employee notification?We will be enabling a new recruitment system that will connect to HCM. When the candidate comes through to the pending employees list ready to convert, can we enable a n…
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Adaptive Search task getting into errorHi, Randomly in our environment Adaptive serach tasks gets into error and in result of that we unable to search any accounts or work orders data specifically on Redwood …
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A Reusable Approach to Implementing Validations and UI Logic in Fusion Service Redwood📑 This article is estimated to take approximately 8 minutes to read, and can save you hours of implementation and research. You are welcome! 😃 📽️ Before diving into this…
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Oracle DigiCert certificate showing expire date 04jan25we are using SOAP web service (Externalreportwssservice) external integration platforms. we downloaded Oracle DigiCert certificate. it mentions expire data 04jan2025. Yo…
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How to get Asset location time zone on Service request?Summary: How to get the Asset location time zone on the Service request? (Redwood) AS timezones on SR are derived from user preference or coverage milestone We have requ… -
Facing unexpected behaviour while adding One time service address while creating a Work orderSummary: Hi All I am facing an unexpected behaviour while adding One time service address while creating a Work Order in SR, sometimes I am not able to select the County…
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Real Time Query Management tool in oracle fusionSummary: Our client has expressed interest in a real-time query management tool within Oracle Fusion to facilitate internal communication. They are seeking functionality…
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Does Guided process support branching?Summary: I was working on the Guided process page template for Oracle Fusion Service and got a question whether instead of going through each Guided process steps sequen…
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NGS - How to default account name in picker?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle We have created custom drawer to create contact fom case edit page. On contact drawer page we have account name f…
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Service Centre - How to open Create Lead page in drawer?Summary: Hi @Edson Junior, Oracle, We have created a custom smart action in Service Request to Create Lead and in Browser Window target we have selected In-app-tab. but …
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Moved: How to handle more than 10,000 records using ArrayDataProviderThis discussion has been moved.
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Location SOAP APi throwing errorI am getting this error while calling the SOAP API to create Location env:Server access denied ("oracle.wsm.security.WSFunctionPermission" "http://xmlns.oracle.com/apps/…
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How to extract data from Fusion using GroovySummary: Instead using built-in integration, i would like to use other web service connector(For Fusion) and using that connection name in Groovy, would like to extract …
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NGS - How to Change critical flag to icon in Service Request List Page?Summary: Hi @Edson Junior, Oracle In Classic UI, On list page critical column showing critical icon with red color. but if we enable same column on Redwood List Page it …
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Is there a way I can get rid of WoArea from work order creatio page?Summary: I am looking to remove the WOarea from Field service Work order creation (on fusion service). in Our integeration we are getting the resource ID directly from a…
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How to add and remove columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta…
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How Can we GET and SET field value from Redwood PagesHi , How can we GET and SET a field value "On Change " of Redwood Field in Oracle VBS . We have a requirement where on change of Asset field we need to update few other …
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Which privilege provide access to 'Other Rule' in BPM in Oracle Fusion?In BPM, we see My Rules, Other Rules button. We need to remove 'Other Rules' button so that users dont have access to it. How we can achieve this? Which Privilege gives …
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Need to schedule the ESS Job set in fusion to run on 1st business day of the month.We have a scenario where we need to run the ess job set on 1st business day of each month . is there any way apart from user schedule where we need to manually update th…
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How to change Spider graph for competency gaps?Hi all, Is it possible to change the Spider graph used for highlighting competency gaps between current employee proficiency level and job profile? For example changing …
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NGS - How to show work phone in with country code and area code?Summary: Hi @Edson Junior, Oracle We have created custom drawer to create contact, where we have used dynamic form. In Classic UI workphone is showing like this. Same I …
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Best practice for customer with Service locations oriented Customer ServiceSummary: We are facing a unique challenge with the Fusion Service for the customer service where there a customer has multiple locations. The Fusion Service screens are …
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I can't see the asset when trying to create a Work order Field serviceSummary: Hi, We are implementing Fusion service together with Oracle Field service. When I try to create a WO Field Service I don't get any value in the asset LOV. In or…
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Is Data Masking handled in the online Self service tool used for Refresh/Clone in Oracle Fusion.If the data masking is not free, then what are the charges for the same ?
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Configuring Field Trigger on HelpDesk CloudSummary: Field Triggers not working in Redwood, to dynamically update a dependent field on Tab out of a field in Create Service Request page. 1.Added Severity field in C…