Feature Kits
- Smart Lists for a Personalized Sales Experience!
- Actionable Infolets for effective and efficient task-based processes
- Use Access Groups to simplify access to segmented business data
- Workspace for Fast and Easy Access to CX Sales and Fusion Service!
- Import and Export Management for faster and easier data loading
- News Feed layout provides a fast home page and improved user experience
Fusion Service
Discussion List
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Work Assignment and Omni Routing in Fusion Service Webinar, May 31We are pleased to announce our upcoming live webinar on "Work Assignment and Omni Routing in Fusion Service", the latest offering from the CX Services Solutions Support … -
Customer Support Event on May 9-Learn how you can find answers to your questions in Customer ConnectCustomers can instantly access answers in CCC and learn directly from their peers on how to best navigate Fusion Applications. Learn more about how Oracle Customer Suppo…
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Join us for Oracle Product Council Week (May 15th - May 19th )What are Product Council Meetings? Product Council Meetings are Customer Exclusive Events to listen and engage with our customers to articulate development plans, strate…
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Helpdesk Extension - Getting started with Visual Builder StudioHey there, Recently I had the pleasure of sharing with you the fundamental understanding or prerequisite knowledge you need before getting started with Helpdesk extensib… -
Building a Successful Relationship with Support Webinar, February 23, 2023Update: A recording of this webinar along with the slides, Q&A, and related links (downloadable from the attachments tab) is available at https://videohub.oracle.com/med…
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Announcing the Oracle CX Customer Meetup series: AustinWe are excited to announce a new Oracle CX meet up series! Oracle product leadership will be stopping in Austin this Spring to gain your insight into the strategic direc…Elise Hymes - Oracle CX-Oracle 23 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle -
How to setup auto assignment of Service Request to Queue in Oracle B2B ServiceSummary: Check out our latest blog post on "How to setup auto assignment of Service Request to Queue in Oracle B2B Service"! Content (required): https://blogs.oracle.com… -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
Default values in Case Create ScreenSummary: How to default fields in dynamic form to a dynamic value from rest? Content (required): Hello, In Service>Case>Create screen we have the requirement to default … -
Can we have multiple records in milestone configuration completion level with OR conditionSummary: We are configuring the milestones , here we defined multiple levels for the SR , but in any case SR can be set to resolve so that time milestone should set as c…
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Service Request - Attachment Size LimitSummary Service Request - Attachment Size LimitContent Hi Team, What is the size limit of attachment per incident? Is it similar like service cloud or any difference in … -
How to update fnd_documents using REST API or Webservice?We have a requirement to update the description field of table fnd_documents_tl to null . Is there any API or SOAP service to update the same ?
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What are the uses of Employee & Resource Roles in OECSummary What are the uses of Employee & Resource Roles in OECContent Hi All, I want to know a good description for roles Employee and Resource What is the purpose of Emp…
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Is there option to directly update data in Oracle fusion tables based on customer database updateSummary: In our solution, Oracle fusion CX is not customer master , we have another data base which will be customer master. Like to know is there any option or tool to …
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Can user receives an email when his SR is updated in Digital Customer Service?Summary: Is there a possibility that user receives an email about updating his Service Request by Agent in Digital Customer Service? Or he must sign in and see the updat…
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Consolidation of Attachments on a SRSummary: We need to consolidate the attachments from the field service works orders to the Service Request Content (required): We have multiple work orders / activity ty…
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Error integrating to Integration Cloud REST Web Service.Summary Receiving error executing GET method using custom Integration Cloud Web ServiceContent Hi All, We registered a custom Integration Cloud REST Web Service in Engag…
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Service Logistics Debrief OIC integration erroring outSummary: The value of the attribute ServiceActivityCode isn't valid..A 400 Bad Request Error indicates that the target service is unable (or refuses) to process the requ…
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How to migrate only Application Composer Custom Objects configurations from one env to anotherSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Is there a way to upload SR Categories in bulk in Fusion Service?Summary: Content (required): We have around 400 categories which have to be defined in Fusion Service. Instead of creating them manually, do we have any option to upload…
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Import Service EntitlementsSummary: Import and Export Service Entitlements Standard Coverage Rules Content (required): We want add SLA to our Categories in Service Request. This is working OK addi…
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Can the position name be a drop-down vs textWe have a request to change two fields on the Request New Position and Create Position pages. The change would be for both Name fields turning them into drop down lists …
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How to set custom field with expression that reference related entity fieldSummary: We want to show in the Service Request detail layout the Contact's Annual Income We configure the following: In Service Request created a new custom field Use t… -
How to wrap text in a column ?Summary: We created a custom object called event capture under service request and we created a sub tab for that to capture the information as shown in the screenshot. C…
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Inbound API AuthenticationSummary configuring new method of inbound authenticationContent Hi Team, Does anyone know more details about the new content added in 20D https://docs.oracle.com/en/clou…
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B2B Service Infolet - "Team Wait Time" doesn't show dataSummary B2B Service Infolet - "Team Wait Time" doesn't show dataContent Hi, I have a problem in service analytics. For a Customer Service Manager login, Team Wait Time i… -
Not able to see attachment content in response, after doing Get all request to b2b SR attachment APIUnable to find the attachment content in response body, by hitting get all request to b2b SR attachment API, is there anything i can do? Content (required): The URL for …
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Transfer Order is not getting generated in 'Manage Parts Requirement'Content Hi All, While trying to perform a part transfer from Subinventory to Technician trunk stock via Manage Parts Requirement functionality, Transfer order is not get… -
SR creation for End-customer in case they bought the product from DealerSummary: Creating a Service Request against the end-customer which was originally sold to them by Dealer. Failed to find Installed base Asset under end-customer account …
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How is Resource Teams used in Internal Help Desk Next GenSummary: We are implementing Internal Help Desk Next Gen. I was able to create a Resource Team and add it to a Queue. My question is, where do I add it to the Internal S… -
Announcing Delta Certification Exams - an easier way to maintain your certificationProfessional credibility, greater job satisfaction, and increased career opportunities, to name a few, are benefits of keeping your certifications current. We are very e… -
Web services to invoke custom ess jobs and download the output.Summary: Hello, Team. Greetings for the day We need to share the bip report output with a third party system. Instead of sharing the file via SFTP, we are considering cr…
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Is it possible to Mask/Hide Created By on SR Message?Summary: We have a requirement to mask or hide the created by value on SR message. I have checked App and Page Composers. App Composer doesn't provide configuration for … -
Is it possible to automate a Node.js program process with oracle fusion (Saas)Summary: we have written a Node.js program to enable us update the Latest Allowable Finished Date (LAFD) and some other Flex field data coming from a written BIP report …
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Parent Category on Service Request PageSummary: Content (required): When we create a Service Request with a child level category, it only shows the child category name. There is no way to identify the Hierarc…
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1Can we pass the file attachment from parent SR to child SR that generated by action plan?Summary: Need to have inherited attachment in generated action plan service request. Content (required): Dears, We need to copy/pass the attachment from original service… -
Capturing Survey Response on Closing SRsSummary: Can we directly create Surveys in Service Cloud and send for customer response on SR closure. I was referring to this Doc- Overview of Survey Framework (oracle.…
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How to enable Cancel Work Order button in Oracle Fusion Service Work OrderSummary: Content (required): User has assigned Service Manager and Service Representative roles. However, cancel work order button is not visible to user in B2B work ord…