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Fusion Service Release Center

edited Jan 2, 2025 8:25PM in Fusion Service

Fusion Service Center 25A

Are you ready for Fusion Service Center 25A release?

I am leveraging Oracle Generative AI to help summarize the 25A features for quick reference.

This release adds AI-powered service request tools, extensibility, analytics, and channel management. Oracle keeps improving its service platform.

Specific Service Center Model features are listed below:

Service Request Management

  • Agents can now search for contacts based on their postal address on the Service Contact page.
  • When Service Requests are opened as dynamic tabs in the Classic Service Request UI, more information is displayed when hovering over the SR dynamic tabs with the mouse.
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