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Outbound Emails from Service Request Not Received by Recipients

Summary:

We are encountering an intermittent issue where outbound emails sent from Oracle Fusion Service Request to external recipients via the Smart Actions "Compose Message" and "Compose Email" on the Service Request Redwood page are not being received.

The customer has reported that they have not received these emails. To investigate and identify the root cause, we would like to access the email delivery logs to determine whether the messages were successfully delivered or failed.

Could you please guide us on how to locate the relevant email delivery logs in Oracle Fusion? Specifically, we are looking for logs that provide details on the success or failure of email delivery for messages sent through the mentioned Smart Actions.

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