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How can Service Request numbering prefix and sequence be different for each country/State

Summary:


Hi Team,

Good to connect with you all.

Understand that in current Fusion application the Service Request auto generation is based on a Prefix and Radix format that is global across the application.

We have a requirement from the customer to have a different pre-fix on the service request based on country and branch the SR is created.

Content (please ensure you mask any confidential information):

Example:

a) The Customer Services around 11 countries. (Example: Egypt, UK, Nigeria, Kenya etc..)

b) In each country they have branches located in few states. Ex: In Egypt, service branch is in Cairo, Alexandria and others.

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