How can Service Request numbering prefix and sequence be different for each country/State
Summary:
Hi Team,
Good to connect with you all.
Understand that in current Fusion application the Service Request auto generation is based on a Prefix and Radix format that is global across the application.
We have a requirement from the customer to have a different pre-fix on the service request based on country and branch the SR is created.
Content (please ensure you mask any confidential information):
Example:
a) The Customer Services around 11 countries. (Example: Egypt, UK, Nigeria, Kenya etc..)
b) In each country they have branches located in few states. Ex: In Egypt, service branch is in Cairo, Alexandria and others.
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