Category 235
Discussion List
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How to add action plans to a case?Summary: How to add action plans to a case? Content (please ensure you mask any confidential information): The user has both the Case Manager and Case Worker roles. I ha… -
What's the Deep Link for the Generic Work Orders?Summary: Hi, Pretty much what the title says. I am looking for the deep link to open an existing work order. I wasn't able to find anything for it under Tools --> Deep L… -
Stripe a Case for HRHD Action PlansSummary: Implementing Case Management for HRHD - client wishing to utilise the 22D upgrade that allows striping a Case for HRHD Action Plans. Content (required): Client …
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what privilege is required for below requirementswhat privilege is required for below requirements
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Can we restrict the access of cases to user on the basis of queue?Summary: Can we restrict the access of cases to agents on the basis of queue? Content (please ensure you mask any confidential information): The user has the following r…
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I don't find any result in "Help desk - My Help"Summary: Hello, I don't find any result in the "Help Desk - My Help". When I search a word, the system doesn't return any result. How can I do to resolve my problem. Tha…
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How can employee create a case in HR Help Desk?Summary: How can employee create a case in HR Help Desk? Content (please ensure you mask any confidential information): Below roles give access to Case Management as Age… -
How to set up Case types and Primary Households in Case management for HR Help Desk?Summary: How to set up Case types and Primary Households in case management for HR Help desk ? Content (please ensure you mask any confidential information): While editi…
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Audit History in Internal Help DeskSummary: We are implementing Internal Help Desk (Next Gen). How do I see the history of the Service Request? Content (required): I have configured Audit Policies and the… -
Can we enable milestones for HR help desk requests that were created before milestone configuration?Summary: Can we enable milestones for HR help desk requests that were created before milestone configuration? Content (please ensure you mask any confidential informatio…
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Make EFT - Third Party Payment ReferencesSummary: When making 3rd party payments through Make EFT, we have been informed that certain providers require a unique payment reference to be able to allocate them cor…
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Service Request Attachment in GroovySummary: Read Service Request Attachment in Groovy and Encode to Base64 Content (please ensure you mask any confidential information): We have image attachment in Servic…
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How HRHD Agents can manually change the status to 'Closed' ?Summary: HRHD Agents should have the ability to change the status to 'Closed' when employee repeatedly changes it back to 'In progress' instead of opening a new SR. How …
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How to add a custom foldout panel to the Service Request Edit pageIn the Oracle Redwood template, a foldout panel is a user interface element that helps organize and present information in a compact and interactive way. On the Service … -
Ability to include parties information in Installed Base Asset ScreenHi team, Please help us understand if the below is possible, In the Installed Base Asset Overview page, we want to create a new subtab, in that the user can click on an …
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Is it possible to swap an asset through sales orderHi team, Please consider this scenario, Customer has a damaged product (this is a child asset in a hierarchy), customer returns it, the implementing company sends a repl…
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HRHD - Ability to automatically change the Status from In Progress to Waiting and vice versa.Summary: Is this automation possible in HR Hep Desk? (i) Ability to automatically change the status from 'In Progress' to 'Waiting' when Agent messages via Oracle applic…
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Returning used SN from customer on new “Used” item number creates duplicate assets recordsSummary: Returning used SN from customer on new “Used” item number creates duplicate assets records Content (please ensure you mask any confidential information): When a…
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Can need by date be defaulted?Hi team, I need to know if the Need By Date can be defaulted in Service > Service Request > Create/Open Service Request > Add Parts > Add screen?
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how to set a channel by default when the agent open the SR?With the new implementation of redwood for HRHD we are not being able to leave the "email" channel set by default as the first option when the agent views the assigned S…
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logs of user activity, system logs, security events etc extraction and storing in Microsoft Sentinel**** Experts, We want to push logs regarding user activity, system logs, security events etc extraction and storing in Microsoft Sentinel. Please let me know the idea's …
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How to conditionally set the field value on the Service Request Create pageHi there 👋, In this video, Athira S. Nair from our UI Events Framework team discusses the importance of setting field values conditionally and introduces a solution that…
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Can we hide infolets on HR Help Desk Request dashboard for all the users?Summary: Can we hide infolets on HR Help Desk Request dashboard for all the users? Content (please ensure you mask any confidential information): I want to hide few non-…
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How can we assign tasks in Journeys to specific Employee TypeHi, We have created a Journey, which has multiple tasks but not all tasks are applicable for CWK, so how can restrict the same.
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UCM - File expirySummary: What method does Oracle give cloud customers to view disk space utilization for UCM? Specifically for files which have exceeded 90 days, but have not been fully…
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24A OTBI Product Enhancement clarificationExactly what object types in OTBI are impacted by this 24A advanced notice. Does impact extend to csv or tab delimited files which are manually generated using rtf templ…
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23D Fusion Service Extensibility Features Highlight🚀 The Oracle Fusion Service 23D release is now available and includes several improvements that enhance the extensibility of our product. In this post, I would like to h…
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How to automatically create a service request when chat endsIn this how-to article, we demonstrate how to automatically create a service request and link it to the interaction when a chat ends. This can be achieved by combining a…
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Can we hide/disable the seeded/default knowledge content types in HR Help Desk?Summary: Can we hide/disable the seeded/default knowledge content types in HR Help Desk? Content (please ensure you mask any confidential information): Following are the…
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Is Fusion ERP protected by Fusion Cloud Virus Scanner for document uploads?Summary: Doc ID. 2672245.1 indicates that all HCM modules are protected by Fusion Cloud Virus Scanner, is it just HCM or are other areas such as ERP covered by the same …