Category 235
Discussion List
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NGS - How to create child object table with add button in service CentreHi @Edson Junior, Oracle , In Service center Edit screen we can see out of box tables for contact, Team etc. with create button. Similary we want to do for service custo…Pratibha AdhavLTIMindtree 31 views 1 comment 0 points Most recent by Edson Junior, Oracle Fusion Service -
Unable to add attachments to closed service requests after 24BHi All, We are unable to add attachments to closed service requests after 24B, can anyone assist on this? Thanks & regards, Nikhil
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need to add the related object custom fieldsSummary: need to add the related object custom fields on the parent object it order to include it as a search criteria Content (please ensure you mask any confidential i…
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How to trigger the ingestion job?Summary: I am trying to configure Service Request Similarity feature on demo environment: https://etaj-dev5-fa.aiapps.ocs.oraclecloud.com/crm-svc/ai-similarity For this …
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Invocation of service URL used in connection failed with status code 411 Length Required.Webservice call is getting failed showing the below error Exception in expression "oracle.apps.crm.service.svcMgmt.srMgmt.model.entity.ServiceRequestEO" trigger "SBP_EBS… -
B2B Service and work order without asset and adding the asset details back processSummary: Greetings, We seek the best practice or process solution for the following scenario: When the call center service team receives a call from a customer requestin… -
Disable SR creation for Inbound emails, but maintain the email communication on existing SR's?Summary: Our client isn't ready yet to have inbound emails to their Support Email start creating new SR's, but they like the ability for Agents and Customers to communic…
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How to create foldout panels for displaying Assets, Subscriptions, and CoveragesIn response to frequent requests, this article is specially crafted to aid system implementors. It focuses on a specific use case involving the display of installed base… -
24B feature ADAPTIVE LEARNING FOR ENTIRE INVOICE AND SUPPLIER CORRECTIONSDouble-click or highlight the relevant field on the invoice that displays in the Interactive Viewer. If you highlighted the field in Interactive Viewer.Can any one expla…Pravalika.Kesari 71 views 6 comments 0 points Most recent by Akanksha Bhardwaj Payables, Payments & Cash Management
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You aren't associated with a valid resource.Summary: When I'm trying to create an activity I found the below error You aren't associated with a valid resource. Make sure the synchronize user GUID process is operat…
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Recruiter is not able to edit the personal info pageWe don't want the recruiter or hiring manager to edit anything on the candidate's profile (Should be limited to the candidate)Pavan Sekhar 21 views 1 comment 0 points Most recent by Alex N-Oracle Recruiting, Opportunity Marketplace
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How to get the status and log file for a child ess job using websericves.Summary: Hello, Team. Greetings for the day We have a requirement to send out the log file of a failed ess job, but in our case, the actual error log file is generated a…Sameer Malhotra 161 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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How to create a service account in Docusign for signing the contracts?Summary: I want to create a service account in Docusign for signing the procurement contracts. Kindly suggest steps on the same. Content (please ensure you mask any conf…
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Run Queue Assignment action not available in Redwood Fusion ServiceSummary: How to run queue assignment in Redwood Fusion Service. Run Queue Assignment action is not available. Also how do we set the queues and assigned to filed to null…VarunShinde 22 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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When I create a field service work order from Fusion Service, I encounteran error.Summary: When I create a field service work order from Fusion Service, I encounter the following error: "The area for the work order wasn't found. Verify the values and …
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Duplicate phone type not allowed using autocomplete ruleSummary: The original requirement was to add a validation rule that would prevent a person from having more than one of a particular phone type. This is Use Case 16 for …Ricky Singla-Oracle 21 views 1 comment 0 points Most recent by PatriciaS-Support-Oracle Recruiting, Opportunity Marketplace
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Slow Loading of BPM Worklist and take time to open.I am facing delays when trying to open the BPM Worklist page or view tasks for approval. The page either takes a long time to load or the tasks take too long to open.If …Omran Zeaiter 21 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Service Infolet doesn't show dataSummary: Hi I am trying to activate the infolets to make use of the analysis of the service team. But I can't find any documentation that allows me to make the settings …Johannys Lozano 11 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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DCS Service : Dropdown LOV Modified in Fusion Service , changes are not showing on DCS PageSummary: On DCS User Page , at create Service request page we have one custom field 'Module' (LOV Type) which is also present in Service Request Fusion Page. I have modi…AMIT KUMAR YADAV 41 views 4 comments 0 points Most recent by AMIT KUMAR YADAV Digital Customer Service
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Need an API for Installed Base Asset SplitHi team, I need an API to split Installed Base Assets like the functionality of "Split all" we have in the UI for assets with Quantity > 1. Please confirm if anything is…
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When is service moving to Redwood (completely)?When is fusion service completely moving to Redwood
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Service Request Attachment in GroovySummary: Read Service Request Attachment in Groovy and Encode to Base64 Content (please ensure you mask any confidential information): We have image attachment in Servic…
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Is it possible implement the standard objcet Queue in Redwood UI?We are implementing the Redwood UI and have encountered an issue with accessing the details page of the object Queue in service requests. In the classic UI, when we clic…
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How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action…
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How do we get the HTML link for that particular article.Summary: Need a POSTMAN API with which i can fetch the HTML link of a particular knowledge article. Content (please ensure you mask any confidential information): Versio…
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Does Routines work for service request objectSummary: Hi Team, I have created one routine for Service request with attribute change trigger but it is not working. I have created different triggers as well but it is…
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How to link an Installed base asset to an SR in Redwood UI?Summary: We're doing a new implementation of Fusion Service for a client, and are trying to link Installed Base Assets to an SR in Redwood UI. I've displayed the lookup …
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how to use processPaymentCard function in CreditCard soap serviceSummary: Im currently trying to use the operation below to create a new credit card for a customer. Service WSDL URL: https://servername/fscmService/CreditCardService?WS…