Category 235
Discussion List
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How to enable attachment section on work order creation page?Summary: Hi @Edson Junior, Oracle, @Jithesh Vijayakumar-Oracle In redwood service center how users don't have any ability to attach the document while creating the work …Pratibha.Adhav 20 views 1 comment 0 points Most recent by Bodhisattwa Mukherjee-Oracle Fusion Service -
Transaction Receipt Method for Customer Payments feature is available within CollectionsAs part of Oracle 25D, the "Transaction Receipt Method for Customer Payments" feature is available within Bill Management and Collections. However, if the business choos…Rangoji Mahesh 11 views 1 comment 0 points Most recent by Jesús Vega-Oracle Receivables & Collections
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Smart text usage report in Fusion serviceSummary: I am looking for smart text usage report in the ADF in the fusion service. We have a subject area in the analytics "CRM/Help Desk - Service Request SmartText Us…Varun Thankappan 14 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Change Registered EmailSummary: Change Registered Email Content (please ensure you mask any confidential information): Due to company will change the domain of the email, therefore all the reg…
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How to perform Mass Download of Document Records for a specific set of employees in a batchHi All, We need to do Mass Download of Document Records Attachments for a set of specific 4K employees. As per the customer requirement, we have to migrate the DOR Attac…Kalyan Mallick 12 views 2 comments 0 points Most recent by Madalina Danis-Support-Oracle HCM Spreadsheet Data Loader (HSDL)
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How to get latest updated records from ess_request_history ?Summary: Hi team, We are building a report using the ess_request_history table, where I need to fetch incremental records based on a timestamp filter. However, I couldn’…
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Redwood-How to remove few sections in SR edit PageSummary: Hi Team, I want to remove below sections in SR edit page as per the below screen shots . I am not able to find OOTB configurations to remove them, Could you ple…
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How to Create Custom Fields That Match SR Details Out of the Box StylingSummary This article provides an example of how to add a custom field with a hyperlink to the collapsible panel on the Service Request Details page in Oracle Fusion Serv… -
How to bind a variable with field on work order pageSummary: Hello Experts, I need some help from VBS expert. We have a custom button on Customer Work Order page in Fusion Service which cancels the work order. We want to …
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How You Set Up Visibility Based on QueueSummary: HI, we want to Set Up Visibility Based on Queue. Now I found this LINK:, where I see 2 steps: 1)"Remove Data Security Policies from Users": If the users have be…
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Load departments data to the Costing Eligibility on Assignment Attributes node.I am trying to load this file in order to load the data to the Costing Eligibility on Assignment Attributes of Dental INS EE Results element, the HDL file is getting loa…Yanagandula Uday Kiran 11 views 1 comment 0 points Most recent by Tamilarasan Sekar Payroll and Global Payroll Interface (GPI)
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Can Oracle please advise when Lightcast is being integrated with Oracle Dynamic Skills?We have found out that Lightcast is being integrated with Oracle Dynamic Skills, but we cannot see when and if this is additional cost?
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Can we rename fields in ADD GOAL Page in REDWOOD UIThere is a requirement in Redwood Goal Management. My client wants to have different field names in Performance goal and development goal. While adding a performance Goa…
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How to Create a Custom Table with an Actions Column in Oracle Fusion Service UI Extension AppProblem Statement A system implementor is facing a challenge in creating a custom table with an action column in Oracle Fusion Service UI extension app. The action colum…
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IDR_Image invoices are rejected during import with unknown reasonHi， This issue is that the user sent an email and run the “Import Accounts Payable Invoices” and “Invoice Document Recognition Tracking” processes. The “Invoice Documen…Grace Chen-Oracle 42 views 5 comments 0 points Most recent by SankarBalu Payables, Payments & Cash Management
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Retrieving Customer Account and Site Details via AR APIs (Addresses, Contacts, and Contact Points)We are working on an integration with Oracle Cloud Fusion and need to retrieve customer-related information under the Accounts Receivable (AR) module. Specifically, we w…
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A Reusable Approach to Implementing Validations and UI Logic in Fusion Service Redwood📑 This article is estimated to take approximately 8 minutes to read, and can save you hours of implementation and research. You are welcome! 😃 📽️ Before diving into this…
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date and time should be seprate in schedule processSummary: I have a requirement to schedule the process 'Retrieve Inbound Email Messages' to run every 5 minutes between 8:00 AM and 5:00 PM daily, and every 30 minutes ou…
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Disable AI Support AssistantIs there any way to disable the AI Support Assistant when clicking "Create Service Request"? It's an unnecessary extra step when creating a ticket. I can use a search en… -
How to Show or Hide Recommendation Cards on the Service Request Details PageSummary This article guides you through the steps to show or hide specific recommendation cards—such as Action Plan, Interview, Similar SR, and Knowledge—on the Service …Edson Junior, Oracle 60 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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Can an action plan be automatically added to the SR ?Summary: Good afternoon, Can an action plan be automatically added to the SR based on the field category name or problem type after the SR is created? My idea is that wh…
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How to create a Expandable section on Fusion Service UI for REDwood work Orders via Visual BuilderSummary: I want to add a segment/fragment on the Work Order (WO) UI by utilizing the attributes defined for the WO. I tried a few options like creating a fragment and ad…
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Min-Max Planning Generates Decimal Quantities – Need Rounding to Whole NumbersHello All, We have an item that is Min-Max planned with the following setup: (Example) Minimum Quantity: 30 Maximum Quantity: 50 Primary UOM: Each Seconday UOM: Pack of … -
How to add and remove columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta…
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Using OrderImportService StageOrder to put data into Interface tablesThe SOAP API OrderImportService's StageOrder function is posting data into Header, Line Interface tables but it is not inserting data into Header EFF Interface tables ev…
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Fusion Service Release CenterThe 25C update is here and brings a set of enhancements to improve your daily work. Here’s a quick overview of what’s new, grouped by module for easy reference. Service …Edson Junior, Oracle 597 views 5 comments 3 points Most recent by Edson Junior, Oracle Fusion Service
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My signature Page errorSummary: Hi Team, When I try to access service > My Signature quick actions from home page, I am getting the below error. Can anyone let me know what the issue might be?…
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Service Profile API SampleSummary: Hi, Can someone provide a sample request payload to create service profile? Content (please ensure you mask any confidential information): as above Version (inc… -
Milestone configuration - Multiple attributes under 'Completes When'Summary: We have 2 milestones configured within Help Desk, First Response Metric and Resolution Metric. These are working, however if the Help Desk ticket is Resolved wi…Dave Saxon - Systems Analyst 11 views 3 comments 0 points Most recent by Dave Saxon - Systems Analyst Fusion Service
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Introduce Button that will open Embedd VBCS PageRequirement Is that we want to introduce button in the below screen . On clicking on that it will open VBCS page -Receivables >> Billing >> Click On Transaction Number I…