How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case Mgmt

Overview

• In this article, we are providing steps on how to add a custom column to the landing page.
• The principles shared in this article can be applied to the Fusion Service Center, Helpdesk or Case Management; which uses adaptive search.

Steps to add a custom field to the landing page

• Create a custom field or confirm it is published
  • In the runtime application, go to the "≡" then Configuration, Sandboxes.
  • Create a new Sandbox and mark the active checkbox to the Application Composer as a tool.
  • At the top yellow banner, under tools, select Application Composer.
  • On the left side, under Object Name, search for Service Request or Help Desk based on your need.