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How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case Mgmt

edited Nov 30, 2023 12:38AM in Fusion Service


  • In this article, we are providing steps on how to add a custom column to the landing page.
  • The principles shared in this article can be applied to the Fusion Service Center, Helpdesk or Case Management; which uses adaptive search.

Steps to add a custom field to the landing page

  • Create a custom field or confirm it is published
    • In the runtime application, go to the "≡" then Configuration, Sandboxes.
    • Create a new Sandbox and mark the active checkbox to the Application Composer as a tool.
    • At the top yellow banner, under tools, select Application Composer.
    • On the left side, under Object Name, search for Service Request or Help Desk based on your need.

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