Setup and Configuration
Discussion List
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How to quickly redesign the SR Create flow by using CX SVC SR FragmentsOverview Yes!!! In this tip article, we demonstrate how you can quickly redesign a Service Request Create page, leverage the standard components used by our standard pag… -
Fusion Service Center | Adding and removing columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta…
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Can we restrict to show only desired languages in the Language picklist on Login PageSummary: Can we restrict to show only desired languages in the Language picklist on Login Page Content (required): Hello, We want to display only 2 languages on the Lang… -
Assign as a resource a non-worker in help deskWe have a non-worker who needs to be assigned as a resource. When assigned, it is not found, only the Employee, Contingent Worker and Partner Contact values are availabl…
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'My Knowledge' Search Results logicSummary Squencing logic for knowledge articles in the search results on the My KnowledgeContent Can anybody help with sharing the knowledge on the logic followed by the … -
Maintain Meta Model and IndexSummary: Hi, We have a Maintain Meta Model and Index process in error in scheduled processes. This was scheduled by someone who is now a leaver, so may be the reason for…
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How to hide fields from disability info?Dear Oracle community, When adding the disability info to a profile, there is this nasty little field called "disability code" that becomes visible after creating the di…
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How to add languages in Local-Name Language list of values?Oracle HCM My client wants to add Bosnian, Serbian etc. languages in the LOV of Local-Name Language list of values but I am not able to find any lookup code for it. Is t…
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Is there any way to call global function/Webservice with the Item Actions menu in Oracle cloud PDHIs there any way to call global function/Webservice with the Item Actions menu in Oracle cloud PDH
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In the Absence Entry validation Fast Formula leave deduction is not splitting in different yearsHi experts, Got Stuck in the validation Fast Formula Issue: Leave deduction is not splitting in different years Ideal scenario : (a person cannot take more than 5 days l…
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Extract the ID of a department (going active on 01 october) from FusionHello, In Fusion we have created a department that will become active on the 1st of October. For our integration with Taleo I need the Department ID of this department a…
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Can we change lookup for a FCL fieldWe have a requirement to change the lookup values of a field, but as the lookup is common for 3 more fields, we are checking for an option to change the lookup, Do we ha…
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The value of the attribute PGP Private Key Password isn't valid.Summary: The value of the attribute PGP Private Key Password isn't valid. Content (required): t seems something related to refreshes in Fusion has changed after 23b. I'm…
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AVAYA AIC 7.2 CTI integration with Oracle B2B ServiceSummary: How to integrate AVAYA CTI with Oracle B2B service Content (required): Hi folks, We are starting a new implementation for Contact center where the telephony pro…
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Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
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How to hide a queue or make it read only for employees when creating a SR in classic HR helpdeskSummary: Need to hide the queue field in create service request page for a particular role. We want it to be visible for the Helpdesk administrator while creating a SR. …Saritha Vallala-Oracle 14 views 1 comment 0 points Most recent by Ritesh Sachdev-Oracle Fusion Service
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Ability to Filter Emails based on Email being in the cc lineContent Hi all, Our current IT ticket system has the ability to reject emails where the email address in is in the cc line (ie. [email protected] is in the cc field) and th… -
Do we have any Workaround for search and updating address object in CX service fusionSummary: We have an account which has more than 60 plus address present, when trying to update the address from account screen it is very tough to find the address as on…
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How to control the Sales Order Sequence for the Sales Orders created against Service RequestSummary: We would like to control the Sales Order Sequence against the Orders created against Service Request Content (required): We are trying to control the sequence a…
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Service Center & Help Desk: Adding custom field to the landing pageOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se…
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Field acquisition by application ComposerI want to get the Work Phone Extension field in the Help Desk Service Contact by Application Composer. Validating with the trigger But error on Attribute name: hcmPerson…
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Want to configure On-Premises Private printer with SaaS Fusion.Summary: I am looking to setup On-Premises Private IP Printer with SaaS Fusion. Please provide Implementation procedure with minimal Infrastructure. Content (required): … -
Case Management - Case TypesSummary: Purpose of Case Types in Case Management for HCM Content (required): We are implementing Case Management for HCM and I'm wanting clarification on the purpose of…
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Action Plan Task Status - Service Request StatusSummary: Dears, I want to have a relationship between the action plan task and service request status, so for example when a task status is ‘on hold’ ,, change service r… -
Can we import records for Parts Detail under Service Request via Import Mgt or FBDI?Summary: Want to know if the Parts Detail record can be imported by any means. Content (required): We can create manually parts detail records from RMA and Shipment line… -
Create a contact through the IDSC Portal bypassing custom groovy validationsSummary: We are using the IDCS portal to create a contact, we know that the portal sends the information to Self-Service Registration. however in my contact object I hav…Jefferson de Laureano 92 views 5 comments 1 point Most recent by Jefferson de Laureano Fusion Service -
Is it possible to integrate redwood user interface with the customization done in the classic one?Summary: Enable Redwood User Interface Content (required): Integrate redwood user interface with the custom objects, custom fields, and layouts based on expression we ar…
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How to generate JWT token for B2B Knowledge ManagementSummary: The solution explains, how to generate the JWT Token for Knowledge Management REST API v2 Content (required): IDCS Configuration In the IDCS Application, choose…
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How to default a field to a value but just for a specific page layoutSummary: We want to default a field value but in specific layout only. for other layouts, this field should be null by default Version (include the version you are using… -
Custom Object AttachmentsSummary How do you enable attachments for custom objectsContent I'm using Intelligent Advisor to create new records on a custom object. I also need to save file attachme…