Setup and Configuration
Discussion List
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In B2B assign user to the user group?Summary: After creating user group under manage user group how to assign the particular user group to a user so that user can access article in my knowledge page? Conten…ArpitNVerma 13 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service -
GDPR Support for B2B ServiceSummary: Requirement is to delete customer related information post 60 days of providing service Content (required): Do we have feature to support the above GDPR requirm… -
Regular certificate renewalSummary: Content (required): Hi All, We have received a notification of "Certificate Expiry Notification", which will be updating our test and production server certific…
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Unable to use the relationship Id in the adaptive search payload.Summary: Content (required): Unable to use the relationship Id in the adaptive search payload. We’ve a custom object called ‘Charge Header’ and we’ve created a relations…
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Can we get all Lookup Codes present in the B2B Service cloud Application Using Adaptive Api Search.Summary: we're trying to fetch all the lookup codes present the B2B Service cloud Application Using Rest Api and Adaptive Search as well, any suggestions would be apprec…
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why the user with knowledge manager role not having access to reports and analytics in b2b?Summary: the reports and analytics area in tools are not reflecting for users with knowledge manager role and knowledge analyst role. Content (required): the reports and…dinesh.mangilipelli 12 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service
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why the users with knowledge roles not having access to knowledge panel in service request in b2b?Summary: users with knowledge roles in B2B are not having access to knowledge panel under service request page under service offering Content (required): users with know…
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Datetime conversion into Customer preferred TimezoneThe Datetime field to be converted from System Timezone to the User Preferred Timezone, any information on this would be appreciated Content (required): The Datetime fie…
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How to reflect custom content type on the authoring page?Summary: Created a custom content type in my Infosys instance of B2B service KM but unable to see it while creating the articles. Content (required): Full pathway of cre…
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Jobs important to run for customization of knowledge authoring page.what is the job process important to run to reflect the customization and configuration made in knowledge page? Content (require) name of jobs. step wise process to run …
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How can enable reopen service request and be showing in the status listHow can enable reopen service request and be showing in the status list -
Please need to know why the system calculate time remaining 2 days instead of 1 dayand schedule from 9 AM to 5 pm from Sunday to Thursday.
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how to manage queue in live experience so that an associate should not be idle for a longer time?Summary: how to manage queue in live experience so that an associate should not be idle for a longer time? When Shared queue is enable in a team (so all the available as…
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What does the Service Functional Catalog used for in PIM?Summary: Can we get the Categories created in PIM directly in Service Request Categories? We have a option of Functional Catalog Are which is Service. Where does that op…
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What all AI capabilities are offered by Live experience cloud?Summary: What all AI capabilities are offered by Live experience cloud? Content (required): What all AI capabilities are offered by Live experience cloud? If there are a…
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Does Live experience cloud offer live chat?Summary: Does Live experience cloud offer live chat? Content (required): Does Live experience cloud offer live chat? Like can a end user first have a chat with the assoc…
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How to manage skill and role of users in b2b cloud and live experience?Summary: How to manage skill and role of users in b2b cloud and live experience? Content (required): Let's say there is a user which has administration role in b2b servi…
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How to create new custom context in Live experience?Summary: Associates are able to see custom context of a caller where the details are picked up from the callers device. Similarly can we create a custom context which wi…
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How does file import in Localization works in Live Experience?Summary: Since LX has option to import file for localized languages, is there any way to deselect the default English file and import a custom localization file to check…
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Hebatullah Ahmed 13 views 3 comments 0 points Most recent by Tony Phetbourom-Support-Oracle Fusion Service
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How to tag a keyword to a recording of an engagement in Live Experience?Summary: Live Experience has an option where we can create keywords to be tagged to recordings to make it easy to search for a particular recording later. The creation o…
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NextGen HRHD Page Customizations**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: Is it possible to achieve following business requirements through …
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How to filter assigned to field based on queue selectedafter select specific queue need the assigned to showing only resources added to this queue
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Is there a way to view chat transcript if it is not associated to a contact or SRSummary: Is there a way to view chat transcript if it is not associated to a contact or SR Content (required): We are seeing chats with no contact associated and Agent a…
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Is there a way to determine what other fixed choice list field are using a specific lookup?Summary: Content (required): we know that lookup type is reusable, is there a way to determine what are the fields that use that lookup type? Example i have lookup up ty…
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We have a requirement to add custom fields in the User Creation Page.Summary: But when checked from Resource entity we were able to add the fields on the desktop pages of Creation Page layotu but the same is not exposed on UI. Any suggest…
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How to make changes in engagement scenario that affect the LX Demo app?Summary: How to make changes in engagement scenario that affect the LX Demo app? Content (required): I Tried to make changes in the default engagement scenario like enab…
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How to retrieve data from entitlement rules onto Service Request using GroovySummary: We have a requirement to retrieve data from entitlement rules onto Service Request using Groovy. Could you please suggest a way to achieve this. Content (requir…
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To Fetch Entitlement Rules Data through RESTAPISummary: We are facing issue to fetch Entitlements Rules Data through RESTAPI from B2B Service, We have referred Get a subscription entitlement detail /crmRestApi/resour…
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What are the differences between Redwood UI for B2B KM and Classic UI for B2B KM?Summary: Need to know in order to unferstand in a better way. Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code …