Setup and Configuration
Discussion List
-
how can we configure the system to redirect users from the Classic to the Redwood Page?Summary: We are currently facing a scenario where, upon clicking the BPM task detail link (either from the email notification or the bell icon notification), users are b… -
In contract approval email notification is it possible modify the subject lineWe have a business requirement regarding the Contract Approval Notification Report. Specifically, we need to update the email subject lines based on the status of the co…
-
HR Help Desk : Email NotificationSummary Enable Email Notification by creating a object workflow for Service Request/MessageContent Hello Experts, Kindly share your inputs on the below: Please let me kn… -
Month end read only access for APOur customer are having the following issue in Oracle Fusion: Currently at period end when balancing, the accounts payable team can process invoices which impacts and th…AdamSawyers 22 views 1 comment 0 points Most recent by Gabriela Patrascu-Oracle Payables, Payments & Cash Management
-
How to Send and Track Emails from Oracle FusionSummary: How can we capture the bounced backed email or unread email from the customers .
-
How to add a field in the page under Service->Service Profiles->Account 360->Assets tabSummary: Hi @Everyone, I need to achieve the below requirement, Does Anyone have any idea how to fulfil the requirement and please provided me the details steps and navi… -
How to add and remove columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta…Edson Junior, Oracle 161 views 5 comments 1 point Most recent by Edson Junior, Oracle Fusion Service -
Inclusion of flags at page level for feedbacksSummary: Hello Team, With respect to touchpoints, is there any way to include a flag at a page level to identify negative feedback given during feedback sessions? Kindly…Rajaraman Subramanian 17 views 3 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
-
Enable SR Category in Common SetSummary Enable SR Category in Common SetContent Hi, SR category can only be configured per Business Unit. Do we have plan to make it available for set assignment? For ex… -
Auto-populate "Original Request Number" and relationship when copying SRHi, is it possible to automatically populate the "Original Request Number" field in Service Center when copying an SR, without having to fill it in manually? Also, is it…
-
Service Work order OFSC attachment description not coming from OFSC (Redwood)Summary: Greetings, We have an urgent requirement to fulfill on the redwood work order attachment field where we are not able to see the description on the attachment. W… -
Goal subtypes creation for a specific goalCan we create separate subtype category for specific goal . As per current setup, if we are making changes in subtype that is reflecting for other goals as well.Rajaraman Subramanian 14 views 3 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
-
MFT4U Server compatibility for Oracle fusion for Corporate card integration Instead of HTTPS ServerSummary: We are in the process of configuring corporate card integration within Oracle Fusion Expenses and have a question regarding the supported transmission protocols…
-
how to use 'OPERATING LEASES' in Fusion Assets and not capitalize itWe have a requirement in our project to use 'OPERATING LEASES' in Fusion Assets and not capitalize it. Used 'Operating Lease' as the Lease Classification while creating …
-
Intermittent SFTP Connection Errors with Credit Card Feeds – Anyone Experiencing the Same?Hello Community, I’d like to share our recent experience and ask if others have encountered a similar issue. We’ve successfully set up three credit card feeds in Oracle …
-
Saving Column Widths on Service Center Landing PageHello, Users can resize the column widths and save their layout on the Service Center landing page. However, if they close and reopen the page, the column widths revert …
-
is it possible to send an email every time a specific queue is selected?Summary: we would like to send an email, when a specific queue is selected Content (please ensure you mask any confidential information): Version (include the version yo…Rosita Santosuosso 32 views 3 comments 0 points Most recent by HD Arun - Support-Oracle Fusion Service
-
How to Bulk Update Service Request with different Business UnitsSo basically, users want to Bulk Update some details on Service Request which has been assigned to different Business Units. How can this be achieved please provide a st…
-
How to map a "Dynamic Choice List"(DCL) field Value to a "Text" Field in Custom ObjectIn our custom object Project Closure, we have a Dynamic Choice List (DCL) field called Project Name, which is related to the standard 'Project' object and displays the '…
-
whatsapp channel configurationwe have a requirement to create service requests from the whatsapp. After creating the SR communication between cs agent and customer should go through the whatsapp only… -
How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se…Edson Junior, Oracle 855 views 9 comments 2 points Most recent by Edson Junior, Oracle Fusion Service
-
How to change Spider graph for competency gaps?Hi all, Is it possible to change the Spider graph used for highlighting competency gaps between current employee proficiency level and job profile? For example changing …Anita Andrádi 231 views 18 comments 0 points Most recent by Akshay Amarnath-Oracle Performance Management
-
Click to dial is not working in Fusion SalesWe've done the integration with third party media toolbar. We're able to receive the incoming call and we're able to make outgoing call once we open the Third-Party tool…
-
The standard 'Monitor Service Request Milestones' scheduler is blockedThe standard 'Monitor Service Request Milestones' scheduler is blocked state when i schedule this scheduler to update the milestone compliance flagKanne Ramu 22 views 5 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
-
Manage Receipts UI in Accounts Receivable Not showing results using Descriptive Flex Fields.We have created a Descriptive Flex field with two attributes processed and unprocessed at the receipts creation. If users assigned the processed attribute to a receipt a…Venkata Poosapati 2 views 1 comment 0 points Most recent by Saritha15-Oracle Receivables & Collections
-
How to give multiple access for a single UserIn Oracle HCM Cloud, there is an Admin User. To this user we need to give complete Read & Write access of Absence Module AND to the same user we want to give only READ a…
-
How can I enable adaptive search for the service?Hello, I'm implementing Fusion Service and have already enabled the Open Work Areas Powered by Adaptive Search feature. However, the Configure Adaptive Search task is no…
-
How will the Fusion IAM migration to OCI affect PUDS?Summary: We are wondering how the Fusion IAM migration to OCI affect PUDS in CX? Content (please ensure you mask any confidential information): Looking at the documentat… -
How Case Manager / Case Worker communicate securely with the employee?How Case Manager / Case Worker communicate securely with the employee? Instead of send an email, how a Case Manager / Case Worker sends a message to employee?
-
summary list to view which and how many approvals are assigned to Delegates from Vacation ruleEnd Users would like to have a summary list to view which and how many approvals are assigned to Delegates from Vacation rule during their vacation. May i confirm whethe…BillyWong0326 12 views 4 comments 0 points Most recent by Ashutosh Bhatikar-Oracle Financial Consolidation and Close