Setup and Configuration
Discussion List
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Under My knowledge classic, how to filter category based on user BU access?Summary: How to filter category based on user BU access. Content (required): While searching category under My knowledge Classic, all the categories for different BU is …Om Prakash Yadav-Oracle 3 views 1 comment 0 points Most recent by Om Prakash Yadav-Oracle B2B Service -
Self-Service RegistrationsI'm looking to enable the Registrations Requests in the Service work area for our DCS implemantation (which is enabled). The option doesnt appear to add on the service s… -
Desktop notifications for B2B Service cloud usersSummary: We have a requirement to send a screen pop-up on the B2B Service application or a desktop notification to B2B Service users. Content (required): When a customer… -
How to restrict knowledge administrator publishing privileges based on content type?Summary: ------------------------------ Body------------------------------------ **This post was created as part of a How to Service Request (SR) Release: 11.13.22.01.0 …
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Action Plan Task Status - Service Request StatusSummary: Dears, I want to have a relationship between the action plan task and service request status, so for example when a task status is ‘on hold’ ,, change service r…
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Default Response/Forward Channel - HRHDSummary: We are trying to remove the other email channels as an options when responding in HRHD. Content (required): Our company has an anti-spoofing policy, so we are t…Matthew Voss 2 views 3 comments 0 points Most recent by user-637687681abda298cf4371136aa33765 B2B Service -
Unable to change the SR Status by Partner UserSummary: We have a scenario where Service Requests are automatically assigned to a Partner user. When the partner user logs in and reviews the SR, he is not able to chan…
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How to add the Address Entity Tile\Function in Service SpringboardSummary: Want to add Address Entity as a tile in Service Springboard. I checked in Structure module in Sandbox but Address is not available in any of the available sprin…
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Action Plan - Business UnitsSummary: When creating a new action plan aciton, is the feature to include the Business Unit still available in the most recent version of B2B? As on some reference docu…
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Improve Style Customization in Latest Authoring EditorOrganization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of): Oracle - MOS Description (Required): …
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21D - Streamline B2B Document SharingWe are testing the configuration to enable intelligent matching for new suppliers to trading partners in OBN. Here's a link to the documentation. https://www.oracle.com/… -
Calculate Service Request (SR) Milestone on Date ReportedSummary: Change the calculation of SR Milestone from Creation Date to Date Reported Content (required): The client sometimes receives late notice of an issue and raises … -
List of native fields for native objectsSummary: Is there a resource / document / webpage, where I can find a list of the native fields for the native objects? Content (required): I am looking for a single pla…
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Trigger and populate the Resolve Service Request dialog box through codeSummary: Rather have the client click resolve and enter redundant data from the service request into the resolution I would like to trigger and populate the Resolve Serv…
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Feasibility check of Service Category Name in Search barContent Hi Team, Customer Requirement - Suppose for an SR, third level category is selected and saved the SR. When opening the category field in the SR, is it possible t… -
21C Creating and Viewing New Service Request RelationshipsContent Does anyone have any info on this feature? It's just that it's automatically enable, but I'm not seeing anything in the service request and I can't find any conf…
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Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
How do I find the column name for a particular fieldSummary: How do I find the column name for a particular field Content (required): NA Version (include the version you are using, if applicable): Oracle B2B Service 21B C…
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Parts search screen is not showing substitite item details.Summary: Parts search screen is not showing substitute item details. We have enabled the relationship in item master for substitute items. Please help. Content (required… -
Create Service Request from ChatSummary Interaction & SR CreationContent Business Flow: Customer initiates Chat -> Agent accepts Chat -> Chat Wrap-up -> Interaction Creation on Contact Record -> New Se…
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Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged.
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Assigning to queues based on email header informationSummary How can we assigned SRs to the right queue based on where the email was routed from?Content We have created a few different queues and would like to auto assign …
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Not able to add an OSP repair item in Parts Detail. Item not found in lovSummary Not able to add an OSP repair item in Parts Detail. Item not found in lovContent Hi Team, We are testing OSP repair process (Depot Repair), we have created an OS…
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Interactive parts sourcing screen is not showing the parts availability search result in parts detaiSummary Interactive parts sourcing screen is not showing the parts availability search result.Content Hi Team, We are not able to see the search result in Interactive pa…
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Address has not populatedContent Hi , In Engagement Cloud, while creating Service Request : 1.Contact has mapped against Account 2.Based on the contact Address has not populated dynamically. I w…
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Transfer Order is not getting generated in 'Manage Parts Requirement'Content Hi All, While trying to perform a part transfer from Subinventory to Technician trunk stock via Manage Parts Requirement functionality, Transfer order is not get…
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SAC for Advance Exchange Depot Repair flowSummary SAC for Advance Exchange Depot Repair flowContent Hello Experts, We have a requirement to design advance exchange flow in depot repair for our customer. Please p…
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Work Order Area filter CriteriaSummary How to configure Work order area filter criteriaContent Hi, By default Work order areas are filtered based on the following fields: PostalCode, City, Time Zone, …
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …
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Knowledge Locales Article for all usersContent We have articles that are country and locale specific and then ones that need to be globally visible. Trying to determine the best way to do this so that we don'…