Setup and Configuration
Discussion List
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1Does Computer Telephony Integration (CTI) exist for Case Management?Summary: CTI is available in the classic UI for HR Help Desk and is on the roadmap for Next Gen HelpDesk so I am curious if this capability is possible with the case man… -
Lateness calculation in time and laborMy work shift from 8 am to 4 pm and I have reported hours from 8:45 am to 4 pm now it will calculate 7:15 Working hours and 45 mins lateness hours, how to derive this la… -
Customer wants to select Order Number and Lines when creating Service Request.Summary: Dear team, We have a requirement that the customer wants to select Sales Order Number and Order Lines when creating a Service Request. We are not able to access…
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Goal PageHow to change the warning Message test on the Goal Page. The total Goal for this goal plan is 100. You need to make changes so that the total goal add up to 100. Thanks
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Is there any report in audit logs where we can trace when an admin user do Queue rule deletionIs there any report in audit logs where we can trace when an admin user do Queue rule deletion through Set up & Maintenance.
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Can we import records for Parts Detail under Service Request via Import Mgt or FBDI?Summary: Want to know if the Parts Detail record can be imported by any means. Content (required): We can create manually parts detail records from RMA and Shipment line… -
How to add Asset Through Receipt Not at InvoiceSummary: We are Accrue at Receipt, and the Business User needs to Create Assets in Fixed Asset Book Once Receive the PO without needing to Create the Invoice
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Approval of Knowledge Articles in B2BSummary Approval of Knowledge Articles in B2BContent Hi All, We have a requirement in B2B service wherein customer want the approval workflow for knowledge articles. I s… -
How to create Activities Tasks Template in Fusion Service?Summary: We can create standalone tasks in Service Request under Activities subtab. However, we have a requirement to auto populate set of tasks when the new SR is creat…
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Best way to restrict user access to environment during P2T refreshSummary: Currently when we are having an environment refreshed, we advise the entire user base the schedule for it and when it should be available. Users still reach out…
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How to add Custom fields in Task Edit page within Case Management?We have defined few Action plan action like Investigation Meeting Scheduled. Now when the agent is updating this action we want to capture the actual date of Investigati… -
How to enable Format painter option in Service request object?Format painter option is not enabled hence we are unable to maintain the font style and font colour in service request. Kindly please let us know how to add format paint…
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Does UCM gets refreshed in oracle cloud by oracle, meaning files will be gone after the refresh?Summary: Does UCM gets refreshed in oracle cloud by oracle, meaning files will be gone after the refresh? Content (please ensure you mask any confidential information): …Manisha Singh 15 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Oracle WebCenter
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customized configuration for service logistics and subscriptionHi There, we want cutomized Service request page to display the subscription related to the asset we have choose in service request and also shows the history of subscri…Muhammad Yahya 3 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service -
What is the purpose of 'Due Date' under an action added to a Help Desk request?Summary: What is the purpose of 'Due Date' under an action added to a Help Desk request? Content (please ensure you mask any confidential information): I created an acti…
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How to delete expired SSO certificate?In our single sign on configuration page(Security console), we see two expired identity service provider(certificates) with Enable Flag= Yes, we would like to know how w…
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Accruals should elapse after plan limit reaches maximum from next monthOracle Fusion Cloud Applications 23C (11.13.23.07.0) The absence plan is Incremental and 1.5 leaves per month accrual The absence plan has a 45-day maximum limit an empl… -
Can we put AP invoice approvals on the Withholding Tax invoice types in Fusion cloud payables?Can we put AP invoice approvals on the Withholding Tax invoice types in Fusion cloud payables?Sreenivasulu Donka 11 views 1 comment 0 points Most recent by MiaM-Oracle Payables, Payments & Cash Management
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How to Restrict Service Request Visibility Based on Queue**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: We would like to limit the service request visibility based on que…
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Lookup type of the Level field inside Contract infoHi Team, Please can anyone help me with the Lookup type code for the Level Field in the Contract info section while hiring a employee from 'Hire an Employee' action.Joydeep094 31 views 1 comment 0 points Most recent by Simona Stoian-Support-Oracle Human Capital Management
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Returning used SN from customer on new “Used” item number creates duplicate assets recordsSummary: Returning used SN from customer on new “Used” item number creates duplicate assets records Content (please ensure you mask any confidential information): When a…
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How to create a web Application through sandboxSummary: how can i create a web application in the below screenshot Content (please ensure you mask any confidential information): Version (include the version you are u…
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How to hide fields from disability info?Dear Oracle community, When adding the disability info to a profile, there is this nasty little field called "disability code" that becomes visible after creating the di…
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'Edit Schedule' option for schedule processes unavailableSummary: We needed to get a list of the scheduled processes that are currently running automatically and cancel some of Content (please ensure you mask any confidential …
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Export standard coverage / Entitlement RulesHi everyone, We needed to export all the data from standard coverages / entitlement rules as we need to validate if all the categories are listed. We tried using "Export…
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If a User schedules a process in Paas, can I see it with another User in Saas?I have a requirement that an administrator user schedules a process in Paas, but other Users need to see it in Saas, is it possible? which role or privilege Do I need?
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Service Request Category Setup and Maint Redwood pagesIn CX Service 23D the Manage Service Request Categories setup task is a Redwood page. We added 2 custom attributes to the Category object in App Composer and published t… -
Maintain Meta Model and IndexSummary: Hi, We have a Maintain Meta Model and Index process in error in scheduled processes. This was scheduled by someone who is now a leaver, so may be the reason for…Daniel.McDermott 43 views 1 comment 1 point Most recent by Praveen Desetty - Support-Oracle Fusion Service
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Comments History for Approval RulesHi Oracle Expert, Could please advise if there is a way to download the log file for Comments history after updating the approval rules? Thanks.
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Make EFT - Third Party Payment ReferencesSummary: When making 3rd party payments through Make EFT, we have been informed that certain providers require a unique payment reference to be able to allocate them cor…Swati Vangala-Oracle 44 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service