Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Why tax getting calculated in subscription for few customers?Summary: There's no exempt tax setup done for any customers, however for few customers the tax is getting calculated in subscription line and for few it is not ? Content… -
List of business event for Fusion Subscription ManagementIs there any documentation around the business events available for Subscription Management. We would need this details for integrations with other systems
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Will the new column added in Standard Coverage be synced to Field Service module?Summary: We are creating few columns in Manage Matrix Classes > Subscription Entitlement. We are then using these columns in Standard Coverage > Summary tab. The questio…
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Unable to search Subscriptins in Redwood UIWe are implementing Subscription Management on Redwood UI. However, the subscriptions that are being created in classic UI are not available in Redwood UI. Is there is a…
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How do I view and access subscriptions created by other users in Subscription Management Redwood UIWe are implementing subscription management in Redwood UI. However, I am able to see only those subscriptions which were created by me i.e. where I am the owner. But I w…
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How many subscriptions gets renewed in one batch of Automatic renewal processSummary: How many eligible subscriptions gets renewed in one batch of scheduled process "Automatically Renew Eligible Subscriptions". Is there any limit on subscriptions…
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How to change time format of start date and end date of subscriptions based on user preferencesSummary: How to change time format of start date and end date of subscriptions in Subscription Management Cloud in Oracle Fusion CX Cloud based on user preferences set i…
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How to access Subscription Configuration page under RedwoodSummary: Subscription Configuration page is missing under Subscription Management (Redwood) Content (please ensure you mask any confidential information): The Subscripti…
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Item setup in Product Information management for subscription itemsWe are implementing oracle fusion Subscription and Revenue Management. We have defined the subscription items as Item in PIM (Product Information Management) under Maste…
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Unable to Edit Bill-to Address in SMC Header – Need Assistance Updating Header FieldsSummary: Hi team, We are working on an amendment requirement where the Bill-to Address is being updated at the SMC line level. However, we observed that after changing t…
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How to do an advance billing for the current month in the previous month of given date.How to do an advance billing for the current month in the previous month of given date. Eg. Billing for 1-Jan-26 to 31-Jan-26 = invoice generation on 27-Dec 1-Feb-26 to …
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Dffs on Subscription Management not appearing in Rest Api PayloadEnabled dffs on subscription level and clicked on the BI enabled checkbox still it is not appearing in payload response. Has any one faced the same issue?
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Is there any way to automate subscription import process?Summary: Is there any way to automate subscription import process? Content (please ensure you mask any confidential information): Can we mass import subscription date (S…
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What is the concurrent calls that a Subscription creation API can handleThe limit on concurrent calls to the API - /crmRestApi/resources/11.13.18.05/subscriptions
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Location of SMC to AR Standard Field Mapping in Subscription ManagementSummary: Hi Team, We are currently working on SMC to AR mapping. Under the Service Mapping section in Subscription Configuration, we are unable to find the standard fiel…
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how to get payment method from Fusion OM to Fusion SMC?Summary: Hi Team anyone aware of how to get payment method from Fusion OM to Fusion SMC? Currently we are getting PO number in SMC but it does not display in SMC since p…
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HOw to populate standard table data in the custom field columnsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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wanted to know the limit for the file upload in adding supporting document fieldI am trying to find the size-limit for adding supporting document in the Subscription Header. If I try to add a single file sized more than 100 MB the environment freeze…
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error adding add adhoc bill lineSummary: ERROR:Cannot Invoke "Java.Sql.Date.toLocaleDate()"because "InvoiceDate" is null Content (please ensure you mask any confidential information): Version (include …
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I’m looking for related roles for license B91080.Hello, I’m looking for related roles for license B91080.I find document predefined-roles-subscription-impact_25C and I cant find any information about B91080 roles. Same…
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Is there any Subscription Management PVO available for use in OM Extension/ AlgorithmDear Experts, Is there any Subscription Management PVO available for use in OM Extension/ Algorithm ? I could not find any PVOs in the support doc : https://support.orac…
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Feature Implementation: CPI-Based Annual Price Increase with Flat X% Subscription ManagementSummary: Hi, I want to implement annual price increment on the subscription based on a CPI % that changes every year. The price is supposed to increase on every subscrip…
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Grouping Rule Amendments creating separate SubscriptionsSummary: Hi , We are generating subscriptions from Order Management and would like to apply amendments to the same subscription rather than creating new ones. As per the…
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Disabled Reset Billing Status on Billing summary formSummary: User unable to reset the 'Reset billing Status' against the subs product. Content (please ensure you mask any confidential information): Please advice if there …
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Issue: Renewal Activation Impacted by Custom Groovy ScriptSummary: Hi, We have written two triggers based on business requirement. Before Update trigger: Business requirement: This trigger was created to prevent coping of custo…
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Issue Activating Renewed Usage-Based SubscriptionHi, We’ve created an estimated usage-based subscription with the invoicing rule set to Advance Invoicing. As part of the process, we renewed the subscription and a new r…
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Subscription term auto updating when start date changedHi , When I try to update the start date of a subscription, the term gets changed automatically and I have to update the term again to calculate the correct end date. Is…
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Product limitations on the number of subscription product linesSummary: Hi Team, We are creating a subscription in the subscription cloud instance through Order API via Order OSM service mappings and would like to understand the lim… -
How to define first responder wins approval workflow in SubscriptionSummary: Hi All, We have a requirement to define a parallel approver for each BU, and this should follow the first responder win rule. If any of the approvers approve th… -
Unable to Update usage quantity to the billing summary since Usage feature updatesSummary: Unable to Update usage quantity to the billing summary since Usage feature updates This is very critical for our customer to be able to update usage manually. C…