Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Subscription Management
Discussion List
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REMINDER: Revenue Transformation Overview Demo 5/22 @ 2PM ETHave you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
Seeking your Input for OCW 2025- CX Keynote and Theater SessionsWe want your input ! Planning is underway for Oracle Cloud World 2025 October 13—16, 2025 in Las Vegas. For our CX Keynote and Theater Sessions- we want to hear your sug…Graham McInnes, OPM Team-Oracle 8 views 0 comments 0 points Started by Graham McInnes, OPM Team-Oracle -
Business Events against subscription product line updatesHi Team We would like to leverage a feature if provisioned in subscription where there are business events raised for any update that happens at the product line alone. … -
Product line PUID to be shown in relationship tab along with subscription numberSummary: HI team, The business requires that the Product Line PUID be displayed in the Relationship tab alongside the Subscription Number when a subscription is renewed.… -
Avoid Custom attributes to copy when a subscription is renewedSummary: Hi team, The business requires that certain custom line level attributes—specifically "Trial Type" and "Trial Duration"—should not be copied to the new subscrip…
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How do we publish Subscription creation business event to external platformSummary: We have a requirement to publish business event to external platform when subscription creation action happens. Content (please ensure you mask any confidential…
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Is it possible to capture Subscription Product Amend Reason with Credit Memo Credit Reason?Summary: We have business requirement to capture to capture Subscription Product Amend Reason or Close Reason with Credit Memo Credit Reason. Both were standard fields. …
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Will Oracle Assist in system configuration migration from Dev1 to Dev2 for Redwood UI ?Can you guide us configuration migration from 1 instance to another? We need to migrate from Dev1 instance to Dev2 instance. Can you help us understand the following: 1)… -
Pass Unified Rate Plan Name for Subscription ProductsSummary: I have a requirement to pass the rate plan for subscription product using API and to specify it, it only accept 'RequestedRatePlanNumber' parameter, so I can se… -
Subscription Object contains 1 Standard payment method, where as in Available list contains more.Summary: Subscription Object is having one payment method, where Available list contains two payment methods in Application Composer for Subscription Header and Subscrip…
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Redwood User Interface for Subscription ManagementSummary: I need to implement Redwood UI for Subscription Management. I followed all the steps to enable Redwood UI in OSM but I'm getting blank screen after going to new…
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Subscription Management Redwood UISummary: We have enabled the Subscription Management Redwood UI in 25B. When this Subscription Management Redwood UI will become default and mandatory. Kindly confirm on…
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Unable to Update usage quantity to the billing summary since Usage feature updatesSummary: Unable to Update usage quantity to the billing summary since Usage feature updates This is very critical for our customer to be able to update usage manually. C…
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How to apply Flexible Price Plan at Subscription Product level for a single itemSummary: Documentation reference : We have configured some Subscriptions items with multiple charges for each of them : Recurring / One Time / Usage Documentation says t…
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Included Warranty using REST APISummary: Can Included Warranty be created using REST APIs Content (please ensure you mask any confidential information): We have the configurations done to automatically…
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How to update the customer name for an active subscription?Summary: Need help with a scenario, So we have a subscription created for "Customer1" for an year with monthly billing. Now after 6 month we need to change the customer …
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subscriptions, I want to bill in advancesubscriptions, I want to bill in advance, recognize the receivable against unearned revenue immediately but want to start the revenue recognition a year into the future
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ESS jobs in subscription managementSummary: what is the impact in subscription management for "Fetch Pricing Information for Subscriptions and Generate Billing Schedule" job and we could find logs for "Up…
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Which table stores the audit information of subscription bill linesSummary: Hi, We are currently updating the Usage Quantity field on a daily basis at the bill line level. We need to generate a report that shows usage for a specific mon…
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Subscription Management Sales Price Credit MemoSummary: When we close or amend Subscription Products with Prorate with Credit, Credit memo option - on invoice the credit memo not generated for billing summary with Sa…
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Advance Exchange should terminate the old asset and add the new asset to the same subscriptionA Sales Order is having a return line and a new product line in case of Advance Exchange. When interfaced to subscription, it should terminate the old covered line asset…
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can we associate more than one order line to a subscription line in order managementSummary: We need to consolidate more than one order lines into a single subscription line while setting up order, current UI allows only adding one line in OM is there a…
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can we pass requestedrateplanname while creating order via REST APISummary: we have request to validate if there is a way to create order for usage based subscription with "requestedrateplanname" via REST API Content (please ensure you …
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25B Subscription Management Redwood UISummary: We have enabled redwood UI for Subscription Management. But we are not able to find the custom fields anywhere in UI. kindly suggest how to enable the custom fi…
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Is there anyway to view taxes (if applicable) in the subscription prior to activation ?Summary: Hi, Is there any way to view taxes in subscription before subscription activation. Content (please ensure you mask any confidential information): Version (inclu…
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From where does the total comes for an asset associated to covered levels.Summary: When ever an asset is associated to an warranty item for the subscription a values pops up under the total. So how does the value comes up and from where does i…
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How do we Suspend/resume Subscription from order managementSummary: How do we Suspend/resume Subscription from order management Content (please ensure you mask any confidential information): Version (include the version you are …
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Can we enable Subscription 360 on Contact?Summary: We've tried to enable Subscription 360 Mashup on the Contact object. However, it does not pull up the associated Subscription records. We have used the paramete… -
Actual Data from Asset Meter is not populating in Billing summary in subscriptionHi, We are using Asset Meter Template in order to get usage data from our asset in subscription management, The problem is that whenever we record reading in template an… -
Unable to update Interface date in Subscription product billines to sysdateSummary: Unable to update Interface date in Subscription product billines to sysdate when the Subscription Start date is in Future Date Content (please ensure you mask a…
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Unable to view usage quantity in Credit MemoSummary: The problem with passing usage qty value to AR interface in Credit memo transactions Content (please ensure you mask any confidential information): On the origi…
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"Oracle Subscription Management – Managing Mid-Term Cadence Change with Existing Invoices"We are using Oracle Subscription Management, where invoices are generated one month in advance of the subscription period. The subscription in question runs from January…