Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Subscription term auto updating when start date changedHi , When I try to update the start date of a subscription, the term gets changed automatically and I have to update the term again to calculate the correct end date. Is… -
can we Capture the Salesforce id in the SubscriptionSummary: Is it possible to capture the Salesforce ID within Oracle Subscription Management subscriptions, allowing for both automated integration and manual entry, with …
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Able to see 2 IB Asset records when a Sales order is shipped (Product) which has Subscription lineSummary: Hi Team, We have encountered 2 IB Asset records getting created when we have shipped a Sales Order with 1st line as a Shippable product and 2nd Line is a subscr…
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Supplier Warranty in Subscription ManagementHi We need to implement supplier warranty in subscription management but we are not related to the same, but when we see the below document, on this document: it says: N… -
OSM to AR: Quantity and unit price Not Appearing Correctly on InvoicesSummary: OSM to AR: Quantity and unit price Not Appearing Correctly on Invoices Content (please ensure you mask any confidential information): When the AR invoices are g…
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Subscription information not showing in Install Base module under Subscription section.Summary: We created Coverage based subscriptions and created a covered level product by associating an Install base asset. If we navigate to the Install base asset modul…
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Subscription product line stuck with under amendment statusHello Team, How to change the subscription product line status from under amendment to active against the ACTIVE subscription. Please advice if we can do that through sy…
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How to integrate the external billing system to subscriptions managementWe have a client requirement, that needs the billing for subscriptions to be done through external systems. We understand this can be achieved by REST API, but we want t…
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How can we store activation key for all 100 licenses sold through subscriptionsHow can we store activation key for all 100 licenses sold through subscriptions? any process information regarding the CSP clients selling licenses will be highly apprec…
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Grouping Rule Amendments creating separate SubscriptionsSummary: Hi , We are generating subscriptions from Order Management and would like to apply amendments to the same subscription rather than creating new ones. As per the…
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The privilege OSS_VIEW_SUBSCRIPTION_VBCS_RESOURCE is missingSummary: The privilege OSS_VIEW_SUBSCRIPTION_VBCS_RESOURCE that is required to turn on the Redwood pages for users is not showing in our 25D pod. We have run all of the … -
Is creating separate invoices for one-time and usage charges expected behavior?Summary: I have created a subscription with two products: one as a one-time charge and the other as a usage charge. Upon generating the invoice, two separate invoices we…
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Questions on Custom attributes and columns assigned to these attributes when sandbox is publishedSummary: I have a few questions regarding custom fields creations and columns assigned to them when sandbox is published. Question 1: Created a few custom fields in subs…
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how to get payment method from Fusion OM to Fusion SMC?Summary: Hi Team anyone aware of how to get payment method from Fusion OM to Fusion SMC? Currently we are getting PO number in SMC but it does not display in SMC since p…
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Error when Rate Subscription Usage EventsSummary: We're using Rate Plan for a Subscription Product, we followed below steps but got an error after we ran the ESS job "Rate Subscription Usage Events", error mess…
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How do I view and access subscriptions created by other users in Subscription Management Redwood UIWe are implementing subscription management in Redwood UI. However, I am able to see only those subscriptions which were created by me i.e. where I am the owner. But I w…
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How Are AR Transaction Sources Determined in Oracle Fusion When Billing Details Are Sent from SubscrSummary: How Are AR Transaction Sources Determined in Oracle Fusion When Billing Details Are Sent from Subscription Management to Receivables? In Oracle Fusion, AR trans…
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Is there a way to change display name of filter 'Sales Order Number' in Manage AssetsSummary: We are using CPQ to Fusion OM to SMC. Assets created by Fusion OM has CPQ Quote Number as 'Sales Order Number' in Manage Assets Page. So, we have to change the …
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What is the significance of FreezePriceFlag in Subscription Header FBDI.Summary: We are importing Subscriptions for Usage based feature. We were suggested to use FreezePriceFlag in Subscription Header FBDI. I never used this flag before. May…
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How to prevent $0 charge lines from being sent to AR Invoice from Subscription Management?Summary: We should able to Skip the 0$ Invoice lines sending to AR Is this Possible from Subscription Management? Content (please ensure you mask any confidential inform…
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Subscription Lines not sorted properlyWe are implementing Subscription Management. We are seeing that the subscription lines are sorted as text and not as numbers. Is there a way we can sort the lines proper…
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Need to add subscription number and subscription profile name to the shipment report?Summary: Need to add subscription number and subscription profile name which are shippable items into the shipment report This shipment report is showing the details of …
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How to enable Reprice option in Pricing Method for Pricing TermSummary: Hi, I'm trying to select the "Reprice" option in the Pricing Method field under Pricing Term, but currently only two values are visible. I checked the lookup OR… -
Guidance on Using ‘Usage Event Dashboard’ to Add Usage in SubscriptionI am looking for step-by-step guidance on how to use the ‘Usage Event Dashboard’ to add usage within Oracle. Are there any comprehensive documents or video tutorials ava…
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Comparing Subscription Before and After AmendmentSummary: Comparing Subscription Before and After Amendment Content (please ensure you mask any confidential information): Dears, We have a requirement to have a single p… -
Return Asset not changing status from Customer asset to inventory AssetsHello Masters, We have business scenario where Customer returns the defect item. So if we do the below steps something is not expected. Original Order Created Dropshippe…
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Unable to search Subscriptins in Redwood UIWe are implementing Subscription Management on Redwood UI. However, the subscriptions that are being created in classic UI are not available in Redwood UI. Is there is a…
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custom billing in Oracle Subscription management for subscriptionsSummary: We are looking to have a configuration at the OSM, which skips the first month billing for the customers on purchase of a hardware and an included subscription.… -
Item setup in Product Information management for subscription itemsWe are implementing oracle fusion Subscription and Revenue Management. We have defined the subscription items as Item in PIM (Product Information Management) under Maste…
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Undo close button not visible then how to close subscription products that are in future closeSummary: The user is trying to close subscription products with future close dates and has suspended a few with future suspension dates. Now, the subscription products a…