Resources and Best Practices
- Subscription Management Learning Subscription: Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
Subscription Management
Discussion List
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Markie Awards - We want to put YOU in the spotlight-Nominate now!Summary: This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commer… -
Is there an update to when the OSS to RMCS integration will be fixed for Imported SubscriptionsSummary: Based on the current MOSC doc "Imported Subscription Management (OSS) Contracts Not Flowing To RMCS (Doc ID 2808058.1)", a systematic defect has been discovered… -
Sequence of steps to import subscriptionsSummary: We are in process of implementing OSS and as part of the project we are planning to convert legacy data to Oracle. Can someone outline sequence of steps and tem…
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Credit card payments and reporting and reconciliationSummary: After processing credit card transactions is there any way we can identify all the subscriptions that were based on credit card payment method and is there any …
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How to Update Classification Code in Under Amendment Subscription?Question : Can we update Tax Classification Code from tax section subscription header,when Subscription is in Under Amendment status. ------------------------------ Body…
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How to Update Classification Code in Under Amendment Subscription?Question : Can we update Tax Classification Code from tax section subscription header,when Subscription is in Under Amendment status. ------------------------------ Body…
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Is it possible to configure territories to filter user access to only customers and subscriptions?------------------------------ Body------------------------------------ **This post was created as part of a How to Service Request (SR) Release: [22A] Summary of the qu… -
Usage Quantity update on Bill Lines after the bill lines have been invoicedScenario: We have a Usage Product item associated with the subscription, we have received a quantity for the usage and it has been interfaced to AR. After which we have …
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How does item specification 'Service Duration Type = Variable' works for inscluded warranty?Summary: Hi All, We have a requirement where Sales Admin should enter the included warranty duration during Sales Order creation. If we are using 'Service Duration Type … -
Custom Subscription Specialist to access only Entitlement Management & Dynamic Matrix Configuration**This post was created as part of a How to Service Request Release: [11.13.22.01.0 ] Summary: How to create a custom subscription Specialist role which would allow acce…
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How To Fetch Month Value from a Date Type field, Using Groovy Scripts?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: Customer have requirement to get Month from the custom date field …
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Control over the Renewed Subscription NumberingSummary: We have set up AutoNumbering of Subscriptions and when renewals are done we would like to control how those renewal subscription numbers are generated. For Rene…
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Approval setupSummary BPMContent Hi, Do we have any document on how to configure approval/BPM for OSS? Also, I don't see 'Submit for Approval' action on subscription detail page like … -
Approval of subscription based on user's hierarchy.Summary: Hi All, Can we establish the approval flow in BPM which is based on user's hierarchy. Eg: UserA -> ManagerA UserB -> ManagerB When UserA creates Subscription it…
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Price As of Date in Subscription Product Summary page.Summary: Hi All, Can you please elaborate on 'Price As of Date' feature. ' Content (required): Use Case: Jan22 -> Price -> $10 Feb22 -> Price -> $15 Mar22 -> Price -> $2…
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How do users make updates Meter Definition Templates from Subcription Configuration**This post was created as part of a How to Service Request (SR Release: [22B] Summary of the question: Currently under the Subscription Configuration area, users can on…
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How To Add Renewal Type at Subscription Product level auditing------------------------------ Body------------------------------------ **This post was created as part of a How to Service Request (SR) Release: 22B Summary of the ques…
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Charge Periodicity - How does this function ?Summary: Charge periodicity or Subscription Product Duration is the number of Periods in a Billing Summary. How does this work with integration? Does this depend on the …
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Can we Import excel to update the Usage?Summary: Hi All, We have a requirement where customer is having excel with usage data. Can we import excel which can update the usage data for subscription lines? Conten…
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How to Configure Subscription Line Items (Products) to skip by 10We Need the Subscription Product to skip the count by 10 or 100 whenever a new product item is created under the Subscription. How is this achievable? Currently, we are …
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Unable to add new Business Unit using Subscription rulesSummary: Trying to add a new Business Unit in subscription rules setup and not able to see the newly created BU. How to add the BU to the subscription rule any idea? Con…
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Discounts added in Coverage is not getting sync to B2B Parts Detail ScreenSummary: Hi All, We have given discount to Customer Support (Business Process) which link to Customer Part Shipment Service Activity Code. For an Extended Warranty Subsc…
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New Updated Price is not reflecting on the Subscription for which Pricing Term is EnabledSummary: We have a Subscription for which the Pricing Term has been Enabled Pricing Method: Reprice Term: 1 Day The day the Subscription was created the price was 5. But…
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Is there any standard field on Subscription UI using to capture PO Number and Project Number?**This post was created as part of a How to Service Request (SR) Release: [22A] Summary of the question: Is there any standard field on Subscription UI using to capture …
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How it work withhold sending billing information when user have the flag set to true already**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: The following feature is added as part of 22B as per the release n…
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Re-priceSummary: Is there a way to reprice(Pricing Method - Reprice) an active subscription(evergreen contracts or termed line) at the end of the pricing term? Content (required…
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Primary Unit of Measure for Subscription ItemSummary: As per the documentation for Subscription Management for the Subscription Item it says to set as 'Each' But the items defined for Subscription are going to be m…
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How to do pricing index on a Subscription?------------------------------ Body------------------------------------ **This post was created as part of a How to Service Request (SR) Release: 22A Summary of the ques…
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Possibilities to update price of all affected contracts, when a product price is changed at SCMSummary: When Price changes for an item in SCM, client wants to have that changed for all contracts (including active ones) automatically. What are the possibilities we … -
We are using the SSO to sign on, how to pass authentication from postman?Summary: We start to use SSO to sign on to OSM, how can we pass authentication from postman? Do we have the document to explain the process? Content (required): Version …