Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Implementing Subscriptions Video SeriesA collection of videos and resources to help you implement CX subscriptions. This list is ever changing, so bookmark this post and come back soon for more videos and lin… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Comparing Subscription Before and After AmendmentSummary: Comparing Subscription Before and After Amendment Content (please ensure you mask any confidential information): Dears, We have a requirement to have a single p… -
Supplier Warranty in Subscription ManagementHi We need to implement supplier warranty in subscription management but we are not related to the same, but when we see the below document, on this document: it says: N… -
Is there a way to change display name of filter 'Sales Order Number' in Manage AssetsSummary: We are using CPQ to Fusion OM to SMC. Assets created by Fusion OM has CPQ Quote Number as 'Sales Order Number' in Manage Assets Page. So, we have to change the … -
Return Asset not changing status from Customer asset to inventory AssetsHello Masters, We have business scenario where Customer returns the defect item. So if we do the below steps something is not expected. Original Order Created Dropshippe…
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Grouping Rule Amendments creating separate SubscriptionsSummary: Hi , We are generating subscriptions from Order Management and would like to apply amendments to the same subscription rather than creating new ones. As per the…
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How do I view and access subscriptions created by other users in Subscription Management Redwood UIWe are implementing subscription management in Redwood UI. However, I am able to see only those subscriptions which were created by me i.e. where I am the owner. But I w…
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Unable to search Subscriptins in Redwood UIWe are implementing Subscription Management on Redwood UI. However, the subscriptions that are being created in classic UI are not available in Redwood UI. Is there is a…
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Guidance on Using ‘Usage Event Dashboard’ to Add Usage in SubscriptionI am looking for step-by-step guidance on how to use the ‘Usage Event Dashboard’ to add usage within Oracle. Are there any comprehensive documents or video tutorials ava…
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How to enable Reprice option in Pricing Method for Pricing TermSummary: Hi, I'm trying to select the "Reprice" option in the Pricing Method field under Pricing Term, but currently only two values are visible. I checked the lookup OR… -
Need to add subscription number and subscription profile name to the shipment report?Summary: Need to add subscription number and subscription profile name which are shippable items into the shipment report This shipment report is showing the details of …
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custom billing in Oracle Subscription management for subscriptionsSummary: We are looking to have a configuration at the OSM, which skips the first month billing for the customers on purchase of a hardware and an included subscription.… -
How to prevent $0 charge lines from being sent to AR Invoice from Subscription Management?Summary: We should able to Skip the 0$ Invoice lines sending to AR Is this Possible from Subscription Management? Content (please ensure you mask any confidential inform…
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how to get payment method from Fusion OM to Fusion SMC?Summary: Hi Team anyone aware of how to get payment method from Fusion OM to Fusion SMC? Currently we are getting PO number in SMC but it does not display in SMC since p…
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Item setup in Product Information management for subscription itemsWe are implementing oracle fusion Subscription and Revenue Management. We have defined the subscription items as Item in PIM (Product Information Management) under Maste…
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Undo close button not visible then how to close subscription products that are in future closeSummary: The user is trying to close subscription products with future close dates and has suspended a few with future suspension dates. Now, the subscription products a…
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Unable to View Subscription in Redwood processed by other UsersSummary: Hi Team, We are not able to View the subscriptions in Redwood UI which are processed by other users. We are only able to view our Own processed subscriptions. R…
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25C Configurable Grouping Rules for Subscriptions Configuration with Use caseSummary: Hi Team, We have a requirement to Group the subscription and add a new subscription lines automatically in the Old Subscription based on the Customer and Bill t…
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Video - Revise Closed and Amended SubscriptionsVideo - Revise Closed and Amended Subscriptions: This video explains how Subscription Management now lets you update or correct subscription products even after they’ve …
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Video - Advanced Options for Usage Event Import and ExportVideo - Advanced Options for Usage Event Import and Export: This video showcases the new advanced import and export options for usage events in the updated UI, aligning …
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Video - Automated Batches for Usage EventsAutomated Batches for Usage Events: This video introduces the automated batches for usage events feature in Subscription Management, which auto-creates and assigns batch…
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how to upload quantity under Estimates in Entitlement Plan through FBDISummary: Hi, How to upload pricing for usage-based products through FBDI How to update Estimated Quantity through FBDI Regards, Krishna
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Does new "Manage Pricing Promotions" feature applies to subscriptionSummary: I wonder if the new 24C feature Manage Pricing Promotions works with subscription management ?? in addition, when trying to define a promotion for a subscriptio… -
How do I copy the role Application Implementation Consultant and partially delete the role?Summary: To terminate the Subscription Management license, we are in the process of removing the roles associated this license. Because the Application Implementation Co…
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Error when Rate Subscription Usage EventsSummary: We're using Rate Plan for a Subscription Product, we followed below steps but got an error after we ran the ESS job "Rate Subscription Usage Events", error mess…
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Can anyone confirm if bundling is now supported in Subscription Management?Summary: We're executing a project where we have CPQ, Order Management, Subscription Management, RMCS and AR. The solution we're trying to identify is that, if Order Man… -
Invoices from ORA_Subscription and Oracle DOO Integrated Subscriptions sources into a single invoiceSummary: We want to send a single invoice per customer combining data from both the sources without impacting the integrity with source modules. Source in a mandatory pa… -
Subscription term auto updating when start date changedHi , When I try to update the start date of a subscription, the term gets changed automatically and I have to update the term again to calculate the correct end date. Is…
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Restrict override credit memo amount to maximum of the amount billedSummary: Is there a way to restrict the credit memo amount while closing a subscription to maximum of the amount that has been invoiced. Content (please ensure you mask … -
How to enable proration based on fixed number of days for a month?Summary: We have requirement to give prorated credit based on fixed number of days for a month, when we close the subscription using "Prorate with Credit" option Ex: If …
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Remove/Inactivate/Hide values from Dropdown - BU Name and Subscription Legal EntitySummary: Need to hide unused values from the dropdowns "BU Name" and "Subscription Legal Entity". Need guidance on how to do this. Content (please ensure you mask any co…