Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
Subscription Management
Discussion List
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Customer Support Event on May 9-Learn how you can find answers to your questions in Customer ConnectCustomers can instantly access answers in CCC and learn directly from their peers on how to best navigate Fusion Applications. Learn more about how Oracle Customer Suppo…Declan Cunningham-Support-Oracle 3 views 0 comments 0 points Started by Declan Cunningham-Support-Oracle -
Join us for Oracle Product Council Week (May 15th - May 19th )What are Product Council Meetings? Product Council Meetings are Customer Exclusive Events to listen and engage with our customers to articulate development plans, strate…Declan Cunningham-Support-Oracle 3 views 0 comments 0 points Started by Declan Cunningham-Support-Oracle
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How to enable a usage based subscription with estimated quantities without having to add the actualsSummary: Content (required): Hi, We have a requirement to create a monthly estimated invoice for usage of a vehicle (km). The client wants to invoice each month an estim… -
Subscription Approval only for amaendmentSummary: Content (required): Hi All, We have a requirement where customer wants to enable approval process only when the subscription gets into amendment process and not… -
Updating the Cost Center/Org on a subscription for all future billings/postings?Summary: We are developing a process for when we must disable a Cost Center (organization) and change assignments on various objects. Is there a way to update a subscrip… -
Question - Using only Standalone OSM within Oracle FusionSummary: Is it feasible to set up a default Business Unit and Legal Entity in the OSM without configuring any valid financial settings, assuming we only intend to utiliz… -
Parent child PUID link between "SubscriptionCoveredLevelCharge" and "SubscriptionCoveredLBillLine"?Summary: While subscription conversion user is facing the below problem, In subscription Import objects(.csv) files, does not see the parent child PUID link between "Sub…
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Duplicate Subscription Product via RESTSummary: Duplicate Subscription Product via REST Content (required): We want to update Shipto Address on Subscription Product via REST. We tried using "Update a subscrip…
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How can I add/edit filters in main page of subscription?Summary: Hi, we try to edit, add filters on main page of subscription. I have to add filters as Customer, Product, etc... Content (required): Version (include the versio… -
How to close the covered level asset in included warrantySummary: We have created an included warranty subscription for an item after shipment. After that we have performed the customer asset replacement transaction and run th…
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Invoking a trigger gives JBO-29000 errorSummary: Content (required): Getting below error while invoking trigger: JBO-29000: Unexpected exception caught: java.lang.ClassCastException, msg=class java.util.Linked…
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How we can enable multiple decimals on a subscription?Summary: Content (required): Hi, The client has usage based fees which have 4 decimals. The item has the list price with 4 decimals, but in subscription management we ca…
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Defaulting Subscription Email FieldsSummary: Defaulting Subscription Email Fields Content (required): Hello, We want to set default values to a few fields (From, From Name, Message Template and Subject) in…
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Adjustment Basis are blankSummary: Adjustment Basis are blank Content (required): We had created few adjustment lines in our standard coverage template. While setting up, we were able to see valu…
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Update Coverage Template adjustments using RESTSummary: Update Coverage Template adjustments using REST Content (required): We have a requirement that many of our service agreement subscriptions will have subscriptio…
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Possibility to add automatically new IB assets to an existing subscriptionSummary: Content (required): Hi, We are creating IB assets when different orders are shipped. Those IB assets are associated to extended warranty / subscription items. I…
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Pricing for Hour UOMSummary: Pricing for Hour UOM Content (required): We want to price the subscription for a service level agreement of UOM Hour. This will be a manual charge and we don't …
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Can we have different amount to be billed to customers based on milestones for a warranty product?Summary: In current system, if we generate billing schedule for a one time charge product (Enabled periodic billing) , billing will be generated based on the billing fre…
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CyberSource Gateway setupSummary: We attempted to configure the CyberSource Gateway in the Payment module's Manage Payment System, but we are unable to save the Access Key and Sign Key. Could it…
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Has anyone used the Subscription 360 Dashboard? Please provide more information on how to set upSummary: I can see the screenshot below in Oracle Website Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snip…
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API to look up the meter template Ids associated to productsWhile creating Subscriptions from CPQ, we don't know the OSS Meter Template Ids in order to associate to the Usage Products and Charges. Is there an API that can be call…
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Support Credit Card customerSummary: We would like to know how to add payment details, such as credit card information, to an account. Do we have any documentation that we can review in order to co…
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How to import a subscription management using FBDISummary: How to import a subscription management using FBDI Content (required): Hi, there is a template (FBDI) to import a subscription management Version (include the v…
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Business Events subscription for non-OIC platformsSummary: Is it possible to receive the 'Create OSM subscription' event from Service Now via Boomi ? Content (required): Version (include the version you are using, if ap…
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subscription total contract value is blankSummary: Subscription total contract value is being blank Content (required): Hi Everyone, Upon creation of a subscription, total contract value is being blank but it's …
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Bill To Site - cannot getting any drop down selection on the Create subscription processSummary: The Bill to Site field cannot be manually entered and there is nothing in the drop-down menu to search. I'm not sure what the issue is. Content (required): Vers…
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If Customer Acceptance is Required then who will approve the subscription?Summary: In Renewal Controls, If Customer Acceptance is Required then who will approve the subscription? Is there any workflow defined. If yes, where it has been defined…
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Bill to Contact Id and Ship to Contact Id not getting flow to AR InvoiceSummary: Bill to Contact Id and Ship to Contact Id not getting flow to AR Invoice Content (required): After the OSS Orders are created and sent to AR, the Invoice are no…Goopikrishnan Jayaraman-Oracle 43 views 7 comments 0 points Most recent by Goopikrishnan Jayaraman-Oracle -
Bill to Contact Id and Ship to Contact Id not getting flow to AR InvoiceSummary: Bill to Contact Id and Ship to Contact Id not getting flow to AR Invoice Content (required): After the OSS Orders are created and sent to AR, the Invoice are no…Goopikrishnan Jayaraman-Oracle 22 views 3 comments 0 points Most recent by Claudiu Mindruta-Support-Oracle
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How to build an Analysis using Subject Area with Subscription Product Associated Asset fields?Hello! I was not able to find a Subject Area that brought Associated Assets fields. I also tried to create a custom Subject Area to have those fields, but the only child…
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ARC Qualification Assessment Remediation - Oracle Fusion CloudI came here from Oracle Support Page (support.oracle.com) since I need some guidance regarding ARC Qualification Assessment on our environment for Subscription Managemen…
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Subscription stuck in Under Amendment and Product Line stuck in Pending ApprovalSummary: Subscription stuck in Under Amendment and Product Line stuck in Pending Approval Content (required): Subscription stuck in Under Amendment and Product Line stuc…