Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Preventive maintenance in Standard coverage templateAfter 24B update we have Preventive Maitenance tab added in standard coverage, Can anybody let me know what is the use of new preventive maintenance tab in Standard cove… -
Accessing customer master data from oracle subscription formSummary: Is there a means to access customer master using the customer data selected on the subscription as the context? I am looking to view customer master data direct… -
Reset the Processed flag in the OSS_RMCS_DOC_LINES_T tableWe have lines in the OSS_RMCS_DOC_LINES_T table with Processed_Flag = 'Y'. The log for the Send Subscriptions to RMCS ESS job shows the document lines were inserted so t… -
How to change the start date of an included warranty?Currently the included warranty on Fusion is created based on the ship date and probably with a specific offset for installation purposes. However, if an OEM is selling …
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Why tax getting calculated in subscription for few customers?Summary: There's no exempt tax setup done for any customers, however for few customers the tax is getting calculated in subscription line and for few it is not ? Content…
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How to terminate specific covered assets within a coverage item from SO using REST APISummary: How to terminate specific covered assets within a coverage item from SO using REST API Content (please ensure you mask any confidential information): We have a …
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Is there a query to get the license count from Fusion which can help reconcile the data cloud portalIs there a query to get the license count from Fusion which can help reconcile the data from the usage report generated in the cloud portal
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How to add custom field to invoice textSummary: Can we add a custom field on the Subscription to the Invoice Text on the Profile setup? Content (please ensure you mask any confidential information): currently… -
Purging Old assetsSummary: Deleting Old Install Base Assets based on the Date Parameter. Content (please ensure you mask any confidential information): Hi Team, we have a business require…
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Location of SMC to AR Standard Field Mapping in Subscription ManagementSummary: Hi Team, We are currently working on SMC to AR mapping. Under the Service Mapping section in Subscription Configuration, we are unable to find the standard fiel…
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How to do an advance billing for the current month in the previous month of given date.How to do an advance billing for the current month in the previous month of given date. Eg. Billing for 1-Jan-26 to 31-Jan-26 = invoice generation on 27-Dec 1-Feb-26 to …
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Disabled Reset Billing Status on Billing summary formSummary: User unable to reset the 'Reset billing Status' against the subs product. Content (please ensure you mask any confidential information): Please advice if there …
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I’m looking for related roles for license B91080.Hello, I’m looking for related roles for license B91080.I find document predefined-roles-subscription-impact_25C and I cant find any information about B91080 roles. Same…
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How to auto create subscription renewal in Active status?Summary: We want to auto create renewal subscrptions in 'Active' status. I can auto create but always creates in Draft status. I think this is due to the reason that bil…
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JBO-27023: Failed to validate all rows in a transaction.Summary: While duplicating the subscription with 1000+ lines the ESS job is ending with an error 'JBO-27023: Failed to validate all rows in a transaction'. Attached the …
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Issue: Renewal Activation Impacted by Custom Groovy ScriptSummary: Hi, We have written two triggers based on business requirement. Before Update trigger: Business requirement: This trigger was created to prevent coping of custo…
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Will the new column added in Standard Coverage be synced to Field Service module?Summary: We are creating few columns in Manage Matrix Classes > Subscription Entitlement. We are then using these columns in Standard Coverage > Summary tab. The questio…
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Unable to Edit Bill-to Address in SMC Header – Need Assistance Updating Header FieldsSummary: Hi team, We are working on an amendment requirement where the Bill-to Address is being updated at the SMC line level. However, we observed that after changing t…
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Subscription term auto updating when start date changedHi , When I try to update the start date of a subscription, the term gets changed automatically and I have to update the term again to calculate the correct end date. Is…
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Deep link support for Subscription and Subscription productSummary Deep linkContent Hi, Quick question - Is deep link supported in subscription already for Subscription and Subscription product objects? Thanks, Adam Version 20B -
How to define first responder wins approval workflow in SubscriptionSummary: Hi All, We have a requirement to define a parallel approver for each BU, and this should follow the first responder win rule. If any of the approvers approve th… -
List of business event for Fusion Subscription ManagementIs there any documentation around the business events available for Subscription Management. We would need this details for integrations with other systems
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Unable to search Subscriptins in Redwood UIWe are implementing Subscription Management on Redwood UI. However, the subscriptions that are being created in classic UI are not available in Redwood UI. Is there is a…
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How many subscriptions gets renewed in one batch of Automatic renewal processSummary: How many eligible subscriptions gets renewed in one batch of scheduled process "Automatically Renew Eligible Subscriptions". Is there any limit on subscriptions…
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How to change time format of start date and end date of subscriptions based on user preferencesSummary: How to change time format of start date and end date of subscriptions in Subscription Management Cloud in Oracle Fusion CX Cloud based on user preferences set i…
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Dffs on Subscription Management not appearing in Rest Api PayloadEnabled dffs on subscription level and clicked on the BI enabled checkbox still it is not appearing in payload response. Has any one faced the same issue?
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Is there any way to automate subscription import process?Summary: Is there any way to automate subscription import process? Content (please ensure you mask any confidential information): Can we mass import subscription date (S…
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What is the concurrent calls that a Subscription creation API can handleThe limit on concurrent calls to the API - /crmRestApi/resources/11.13.18.05/subscriptions
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how to get payment method from Fusion OM to Fusion SMC?Summary: Hi Team anyone aware of how to get payment method from Fusion OM to Fusion SMC? Currently we are getting PO number in SMC but it does not display in SMC since p…
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HOw to populate standard table data in the custom field columnsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…