Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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JBO-27023: Failed to validate all rows in a transaction.Summary: While duplicating the subscription with 1000+ lines the ESS job is ending with an error 'JBO-27023: Failed to validate all rows in a transaction'. Attached the … -
Issue: Renewal Activation Impacted by Custom Groovy ScriptSummary: Hi, We have written two triggers based on business requirement. Before Update trigger: Business requirement: This trigger was created to prevent coping of custo…
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Will the new column added in Standard Coverage be synced to Field Service module?Summary: We are creating few columns in Manage Matrix Classes > Subscription Entitlement. We are then using these columns in Standard Coverage > Summary tab. The questio…
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Unable to Edit Bill-to Address in SMC Header – Need Assistance Updating Header FieldsSummary: Hi team, We are working on an amendment requirement where the Bill-to Address is being updated at the SMC line level. However, we observed that after changing t…
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Subscription term auto updating when start date changedHi , When I try to update the start date of a subscription, the term gets changed automatically and I have to update the term again to calculate the correct end date. Is…
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Deep link support for Subscription and Subscription productSummary Deep linkContent Hi, Quick question - Is deep link supported in subscription already for Subscription and Subscription product objects? Thanks, Adam Version 20B -
How to define first responder wins approval workflow in SubscriptionSummary: Hi All, We have a requirement to define a parallel approver for each BU, and this should follow the first responder win rule. If any of the approvers approve th… -
List of business event for Fusion Subscription ManagementIs there any documentation around the business events available for Subscription Management. We would need this details for integrations with other systems
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Unable to search Subscriptins in Redwood UIWe are implementing Subscription Management on Redwood UI. However, the subscriptions that are being created in classic UI are not available in Redwood UI. Is there is a…
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How many subscriptions gets renewed in one batch of Automatic renewal processSummary: How many eligible subscriptions gets renewed in one batch of scheduled process "Automatically Renew Eligible Subscriptions". Is there any limit on subscriptions…
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How to change time format of start date and end date of subscriptions based on user preferencesSummary: How to change time format of start date and end date of subscriptions in Subscription Management Cloud in Oracle Fusion CX Cloud based on user preferences set i…
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Dffs on Subscription Management not appearing in Rest Api PayloadEnabled dffs on subscription level and clicked on the BI enabled checkbox still it is not appearing in payload response. Has any one faced the same issue?
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Is there any way to automate subscription import process?Summary: Is there any way to automate subscription import process? Content (please ensure you mask any confidential information): Can we mass import subscription date (S…
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What is the concurrent calls that a Subscription creation API can handleThe limit on concurrent calls to the API - /crmRestApi/resources/11.13.18.05/subscriptions
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how to get payment method from Fusion OM to Fusion SMC?Summary: Hi Team anyone aware of how to get payment method from Fusion OM to Fusion SMC? Currently we are getting PO number in SMC but it does not display in SMC since p…
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HOw to populate standard table data in the custom field columnsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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wanted to know the limit for the file upload in adding supporting document fieldI am trying to find the size-limit for adding supporting document in the Subscription Header. If I try to add a single file sized more than 100 MB the environment freeze…
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error adding add adhoc bill lineSummary: ERROR:Cannot Invoke "Java.Sql.Date.toLocaleDate()"because "InvoiceDate" is null Content (please ensure you mask any confidential information): Version (include …
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Is there any Subscription Management PVO available for use in OM Extension/ AlgorithmDear Experts, Is there any Subscription Management PVO available for use in OM Extension/ Algorithm ? I could not find any PVOs in the support doc : https://support.orac…
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Grouping Rule Amendments creating separate SubscriptionsSummary: Hi , We are generating subscriptions from Order Management and would like to apply amendments to the same subscription rather than creating new ones. As per the…
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Issue Activating Renewed Usage-Based SubscriptionHi, We’ve created an estimated usage-based subscription with the invoicing rule set to Advance Invoicing. As part of the process, we renewed the subscription and a new r…
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Product limitations on the number of subscription product linesSummary: Hi Team, We are creating a subscription in the subscription cloud instance through Order API via Order OSM service mappings and would like to understand the lim… -
Unable to Update usage quantity to the billing summary since Usage feature updatesSummary: Unable to Update usage quantity to the billing summary since Usage feature updates This is very critical for our customer to be able to update usage manually. C…
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You can't perform the operation on this product line because the product line status is ORA_ACTIVESummary: Not Able to create Extended Warranty Contract once the Extended Warranty lines is interfaced from Order Management to Subscription Management Content (please en…
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OM to Subscription integration error with The value of the Inventory Item Id attribute is not validSummary: While we are integrating OM to subscription, standard orchestration failed in creation of the subscription with one Item. It says that Detail Message: oracle.jb…
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Is there a way to use OSS with just Receivables for both AR/Rev Rec?Summary: Client potentially does not want to use RMCS. Is there a way to route the revenue recognition to AR from OSS? Content (please ensure you mask any confidential i…
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How to create a Sales Order based on a subscription created?Summary: A Sales Order needs to be created against the products associated in a Subscription/Coverage based item covered by the contract Content (please ensure you mask …
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Subscription information not showing in Install Base module under Subscription section.Summary: We created Coverage based subscriptions and created a covered level product by associating an Install base asset. If we navigate to the Install base asset modul… -
can we Capture the Salesforce id in the SubscriptionSummary: Is it possible to capture the Salesforce ID within Oracle Subscription Management subscriptions, allowing for both automated integration and manual entry, with …
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Able to see 2 IB Asset records when a Sales order is shipped (Product) which has Subscription lineSummary: Hi Team, We have encountered 2 IB Asset records getting created when we have shipped a Sales Order with 1st line as a Shippable product and 2nd Line is a subscr…