Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
Subscription Management
Discussion List
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How to link the OSM user to the PersonSummary: I created the user before I add to the Person tab. I tried to use the link user account check box to link both together but it didn't happen. Please let me know… -
Usage qty consolidation over period of timeSummary: Does the product handle the usage qty consolidation, over multiple periods? Content (required): Say, if there is max usage of 100KG and this consumption should … -
Credit card payments and reporting and reconciliationSummary: After processing credit card transactions is there any way we can identify all the subscriptions that were based on credit card payment method and is there any … -
Unable to Update Usage Quantity in Billing Summary under a Subscription ProductSummary: Trying to update Usage Quantity from the UI. Navigation: Subscription -> Subscription Product -> Billing Summary Content (required): We have the Oracle document…
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How to populate minimum amount and minimum quantity under pricing subtab for a subscription product?Summary: How can we add minimum amount for the subscription Content (required): After adding a product to the subscription how can we change the minimum price based on m…
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How to relate two subscriptions with each other?Summary: We would like to give reference of one subscription in the other subscription. Content (required): As per our exploration we see a relationship tab under subscr…
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Is Usage Rating Engine GEnerally Available yet?Summary: Would like to understand whether 'Usage Rating Engine' is generall available already or still under controlled availability? Content (required): Version (includ…
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Error Activating Subscription - Related to Payment TermsSummary: Content (required): I created a subscription with a product and followed all instructions as per the implementation guide. However, when I try to activate the s…
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Oracle Subscription Management and Fusion PricingSummary: Hello, I'm wondering whether the subscription management module includes Oracle Fusion Pricing engine built-in, with no prerequisite or requirement to have the … -
Multiple Bill to on a subscriptionSummary: As per the client requirement, multiple parties involved in a contract and the billing should be done for each of the parties involved separately. In short, hav…
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Change Invoice Text Description without Needing an Amendment to a ProductContent If you want to amend what goes in the invoice text on the product summary screen in an active subscription, you need to create an amendment to the product to mak…
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How to populate bill-to-site name on selecting customer and bill-to-site for a subscriptionSummary: We are trying to add a custom field bill-to-sitename on subscription header where it populates bill-to-site name on selecting customer Content (required):NA Ver…
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Create customer asset for a serialized itemSummary: Trying to create a customer asset (IB) for a serialized item. Error message pops up - "A record with the value already exists. Enter a unique value." Content (r…
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Not able to trigger product based SLA on Service request based on coverage assigned in PIMSummary: We created an item through Product Information Management and assigned particular value to Standard Coverage in it. We have enabled Subscription based Entitleme…
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If Covered Level field is missing from Products page then is there any option to hold the details.Summary: For Example, for 2 time a year maintenance which object will hold the details of the site visit? Coverage should hold it, but if coverage is not able to hold th…
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No IB record found in 'IB Reprocess Program' after shipment to create Included warranty.Summary: After shipment of an Item which is associated with an included warranty Asset is getting created but there are no records to reprocess in 'IB Reprocess Program'… -
Covered Levels Sub-Tab is not appearing on the Subscription ProductSummary: We have a Subscription and when we drill down to the product on the subscription the covered level sub-tabs do not appear. What is the configuration on the Subs…
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WARNING: When Entering Usage Quantity, There is No Room for Error as Original Amount will InterfaceSummary If you enter the wrong usage quantity and then change it even before running the interface processes, it will pull the original amount into RMCSContent We came a…
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Subscription Management- Invoicing questionSummary: In Subscription Management we have Billing option and what happens in a scenario where the physical hardware along with subscription products are ordered in EBS…
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Unable to view the customers from 'Manage Customers' under 'Accounts'I created a customer through 'Manage Customers' with Account Type as 'External' as well as Primary Address with purposes 'Bill to, ship to and Sold to'. While creating t…
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Subscription quantity doesn't match AR quantitySummary Subscription quantity doesn't match AR quantityContent If customer is subscripting for 10 qty each of 5$, in AR it always shows as 1 qty with 50$ total. This is …
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Integrate OSM billing to SAP ARSummary: Content (required): Hi, Can we send the OSM billing to SAP AR, instead of Oracle AR? Is OSM integration with external AR system feasible? Version (include the v…
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OSM 21D release date question - create a new subscription , pricing not able to retrieveSummary: After the new year holiday, we tried to create a new subscription in OSM manually, we cannot retrieve the price for the subscription product. We are using the s…
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Is there any OOTB feature to sync Sales cloud accounts to Subscription Cloud?Summary: Content (required): We are implementing both Sales Cloud and Subscription Cloud. Using Manage Customers, customer accounts can be created in Subscription Cloud.…
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Sales – Understanding How to Customize Subscription Management: AR and RMCS integration, 25 SeptembeContent Submit your questions for the Sales – Understanding How to Customize Subscription Management: AR and RMCS integration session to have them answered during the li… -
Usage-based billing for Fixed fee contracts with % complete revenue recognitionSummary: Problem statement: For professional services fixed fees contracts, the invoicing is done according to the milestones. However, the revenue must be recognized ov…
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How to default Accounting/Revenue Rule from item instead of Subscription profileSummary: For Item setups, within the Product Management within Sales and Order Management area, an Accounting rule can be defined which impacts usage in Order Management…
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OSM - Quarterly and Semi-Annually Billing Frequency impact the TermsSummary: I set up Quarterly and Semi-Annually in the Manage Subscription Time Unit Mappings table for the billing frequency. If the subscription term is 6 months, It wil…
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OSM - Schedule Process - cannot see other user jobsSummary: I would like to see the job submitted by another user in the system. I did the search by 'Submitted by', I cannot see it. Am I missing the role access setup in …
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Renewal controls specified at Subscription are not workingSummary: We are implementing Subscription Management module and defined renewal template with few default value and overriding the values at Subscription Level i.e. Days…